The delivery man was miserable and uncommunicative. He said my delivery was "massive" and "won't fit in that space", so I cleared more room wondering what on Earth was being delivered. He appeared with a tiny trolley and a half pallet!! It would have fit in the original space five times over! Additionally, the tiles I ordered are listed as white, when they arrived they were not white, they are beige. Not even close to white so "off white" isn't acceptable as a description either. When I phoned all they was, "you should have got a sample tile". While that's true, it's not what had happened in this situation, so whole saying that gives me pause for thought in the future, it doesn't help me in any why with my current situation! When I asked how to return the tiles, the lady in the phone became very defensive and started spouting distance selling regs and haulage expense. When I eventually got a return form, I had to arrange collection of the myself - it says on their site they will "arrange collection for you". As it turns out, the haulage price is so expensive there's no point sending them back! This company is useless as providing support. Giving information that's retrospectively useless is not helpful; listing a product as "white" when it's clearly not white it deceptive and it take them to small claims for misrepresentation of goods if it didn't cost £70 and take weeks / months to do (I've done it and won many times now). This time they are protected only by the fact that I can't justify the time to get £125 back from them. It's not worth my while. Someone somewhere will fall into their trap and will have spent something with pursuing though, and when that day comes, they will go to court and lose. Be wary of this company and it supposed "excellent returns policy" it's a misrepresentation of the truth and they are actually extremely unhelpful, active difficult in fact and actually hinder attempts at returning anything.in my experience. I can't recommend them at all, other than saying they are cheap, but price and value are two different things, as are price and COST. Be wary.