Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,337 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 1st October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shop is alright, delivered on time. However, the product received was bad.”

Helpful Report

Hi Juliana, Thank you for your feedback and for letting us know about your experience. We’re glad that your order was delivered on time, but we're truly sorry to hear that the product did not meet your expectations. We take product quality very seriously, and your comments will be addressed with our team to ensure better quality control in the future. If you need assistance or would like to discuss a resolution, please reach out to our customer service team. We're here to help! Thank you for your understanding, and we hope to have the chance to serve you better next time. Best, Oliver Tile Warehouse Team

“Matched perfectly with our grey boards. Thx”

Helpful Report

Hi Gill! Thank you for your fantastic 5-star review! We’re so happy to hear that our tiles matched perfectly with your grey boards. Your satisfaction is our top priority, and it’s wonderful to know we could meet your expectations! If you need anything else, don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Good service and the samples were well packaged and very helpful.”

Helpful Report

Hi there! Thank you for your great 4-star review! We're glad to hear that you received good service and found the samples helpful and well-packaged. Your feedback is important to us! If there's anything more we can do for you or if you have any questions, just let us know. We're always here to assist! Best, Oliver Tile Warehouse Team

“Tiles ordered because they were in stock, it turned out they weren't in stock and I'm still awaiting delivery 30 days later.”

Helpful Report

Good morning Maurice, I’m truly sorry to hear about the issues you've faced with your order. We aim to ensure that our stock levels are accurate, and it’s regrettable that we fell short in this instance. I understand how frustrating this delay can be, especially when you were expecting a timely delivery. Please rest assured that we are actively working to resolve this situation, and feedback like yours is invaluable in helping us improve. Thank you for your patience, and I hope we can turn this experience around for you. Best wishes, Oliver

“Ease of ordering and Prompt delivery.”

Helpful Report

Hi Lynne! Thank you for your excellent 5-star review! We're so happy to hear that you found our ordering process easy and that your delivery was prompt. Your feedback is incredibly valuable to us! If there’s anything you need in the future, don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“From start to finish the service was brilliant, staff very helpful and gave advice where needed. Even though I had over ordered they helped me return them and get refunded.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a brilliant experience from start to finish and that our staff was able to assist you with helpful advice. It’s great to know that the return process was smooth for you as well! If you ever need anything else, please don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“I would definitely purely think about looking here for ideas and to buy tiles”

Helpful Report

Hi Maria! Thank you for your lovely 4-star review! We're glad to hear that you're considering us for ideas and tiles. It's always great to be a source of inspiration! If you have any questions or need assistance while browsing, feel free to reach out. We're here to help you find exactly what you need! Best, Oliver Tile Warehouse Team

“Great quality and many beautiful patterns. They also send samples to make the proccess easier.”

Helpful Report

Hi Adriana! Thank you for your fantastic 5-star review! We're thrilled to hear that you loved the quality and variety of our patterns. It's great to know that the sample service made a positive difference in your decision-making process! If you ever need more assistance or have questions, just let us know. We're here for you! Best, Oliver Tile Warehouse Team

“Took 4 deliveries to get the quantities I needed due to the amount of broken tiles that turned up on each delivery. Tiler said very poorly made. Obviously the company know this so I think these could be seconds 🤔 They do look nice up but far too much of a problem getting them which has delayed the job quite a bit. Luckily I had a tiler who understood and didn't charge me extra for the extra visits he had to make I can't recommend this company and wont return (Pic are from the 3rd deliverythat was supposedto replace the tiles from the 1st 2)”

Helpful Report

Hi Steven, I'm truly sorry to hear about the ongoing issues you've experienced with your deliveries. It's disappointing to know that we did not meet your expectations, and I understand how frustrating it can be to deal with delays and broken tiles. Whilst we do everything we to ensure items aren't damaged, sometimes due to the nature of the product that we are selling, damages can happen. We will always put this right, but we do advise upon placing your order not to have anyone booked until you have recieved and checked your order. That said, I'm glad to hear your tiler was understanding in the situation. Thank you for sharing your thoughts, and I hope we can earn your trust in the future. Best regards, Oliver

“Great service. Delivered on time. Nice tiles.”

Helpful Report

Hi Lucy! Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced great service and timely delivery. It’s wonderful to know you’re happy with our tiles! If there’s anything else we can assist you with in the future, don’t hesitate to get in touch. We're always here for you! Best, Oliver Tile Warehouse Team

“I am very pleased with the whole service. From ordering the tiles to delivery.”

Helpful Report

Hi Mustafa! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with our service, from ordering to delivery. Your feedback means a lot to us! If you ever need anything else or have questions in the future, please don't hesitate to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Super team, very helpful”

Helpful Report

Hi Stephen! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our team to be super helpful. Your kind words truly motivate us to keep providing the best service possible! If you ever need assistance again, don’t hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“The first tile website I would go to . After placing my order I was kept informed of the date and time of arrival any problems they sorted out straight away . Very good service can’t ask for anything more .”

Helpful Report

Hi David! Thank you for your stellar 5-star review! We're thrilled to hear that you chose us as your go-to tile website and that our communication regarding your order made your experience even better. It’s fantastic to know that we could address any issues promptly for you! If you ever need anything else, just give us a shout. We're always here to help! Best, Oliver Tile Warehouse Team

“Great service!”

Helpful Report

Hi Rachel! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our service. Your kind words really inspire us to keep delivering the best for our customers! If you need anything in the future, don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“5 boxes of tiles delivered One whole box completely smashed to pieces”

Helpful Report

Hi there, Thank you for your review. We're very sorry to hear that one of your boxes arrived damaged. We understand how disappointing that can be, especially when you're looking forward to your new tiles. We appreciate you bringing this issue to our attention, and we’ll be sure to address it with our delivery partners to prevent it from happening in the future. If you need assistance with this matter, please don’t hesitate to contact our customer service team, and we’ll do our best to help with a refund or replacements. Thank you for your understanding, and we hope to serve you better in the future! Best, The Tile Warehouse Team

“Great supplier, has sent samples quickly and well wrapped and followed up with a call.”

Helpful Report

Hi Kay! Thank you for your fantastic 5-star review! We're thrilled to hear that you received your samples quickly and that they were well wrapped. It’s wonderful to know our follow-up call added to your experience! If there's anything else you need, just give us a shout. We're always here to help! Best, Oliver Tile Warehouse Team

“Good price and quick delivery.”

Helpful Report

Hi Andy! Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our prices great and that the delivery was quick. Your feedback truly means a lot to us! If you have any further questions or need assistance down the line, don’t hesitate to reach out. We're always here for you! Best, Oliver Tile Warehouse Team

“The ordering and delivery were really good but that doesn't go anyway to eliminate my grief”

Helpful Report

Hi Allan, Thank you for sharing your thoughts with us. We're pleased to hear that you found the ordering and delivery experience to be satisfactory. However, we truly regret to learn that it hasn't alleviated your concerns. Your feedback is important, and it helps us improve our service. If there's a specific issue you're facing that we can assist you with, please don’t hesitate to reach out to us directly. We're here to help! Thank you for your understanding, and we hope to provide a better experience next time. Best, The Tile Warehouse Team

“Amazing service , sample was with us in 2 days & then a follow up email . Brilliant Thank you”

Helpful Report

Hi there! Thank you for your stellar 5-star review! We're delighted to hear that you received your sample quickly and that our follow-up made a positive impression. Your feedback means the world to us! If you ever need more help or have questions, just give us a shout. We're always here for you! Best, Oliver Tile Warehouse Team

“Fast and easy service. The tiles were of the highest quality, reasonably priced, and perfect for my project. Colour, texture, durability and finish exceeded my expectations. I’d definitely use Tile Warehouse again.”

Helpful Report

Hi Jim! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service fast and easy, and that the quality of our tiles exceeded your expectations. Your feedback on the colours, textures, and overall durability is truly appreciated! If you have any future projects in mind, we would love to help you again. Don't hesitate to reach out! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 1,337 reviews