Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,395 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 1 star review on 10th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The samples were never received!!!!”

Helpful Report

“Good choice of product, quick delivery and competitive prices.”

Helpful Report

It is pleasing to hear that you were able to find what you needed and are pleased with the service you received. Thank you for taking the time to let us know.

“Dispatched and delivered on time”

Helpful Report

Thank you for taking the time to leave a review about your overall experience with Tile Warehouse. It is great to hear that your recent order, was dispatched on time and also delivered to you when expected.

“I have not received the item yet.”

Helpful Report

Hi Julie, Thank you for getting in touch with us with your feedback. Having looked into the matter further it seems that your delivery address was incomplete, with no street or road name visible. I have spoken with Parcel Force just now and have been advised you should receive your delivery within the next hour. Please do get back in touch should you require any further assistance on 0800 1381668 or customerservice@tilewarehouse.co.uk Thanks

“My sample was dispatched quickly in sturdy packaging”

Helpful Report

Thank you Paul for taking the time to leave a review about your experience with Tile Warehouse. It is really good to hear, that you are impressed with our quick sample delivery times. It is also great to hear that you were impressed with the packaging we provide.

“Excellent service and communication, with delivery in 2 days!”

Helpful Report

Thank you for taking the time to write a review about your experience with Tile Warehouse. It is really great to hear, that our team provided you with excellent service and communication throughout your order. We are also glad that your order arrived on time and without issue.

“Good Customer service”

Helpful Report

Thank you for getting in touch letting us know you were unhappy with your sample tile. I believe we have now contacted you regarding this matter to resolve. Please do not hesitate to contact us should you require any further assistance at customerservice@tilewarehouse.co.uk or call us on 08001381668.

“Quality products, reasonable prices & super efficient delivery. Excellent service & highly recommended!”

Helpful Report

Thank you for taking the time to give feedback to us. It really is great to hear that you are happy with your tiles and the service you received from us.

“Ordered and got my tiles to the door 2 days later, everything exactly as expected and packaged really well. Thank you”

Helpful Report

Thank you for leaving a review about your overall experience of Tile Warehouse. It is really great to hear that your recent order arrived on time and was everything you expected. It is also great to hear that your order was well packaged. Once again thank you for your review.

“Quickly sent out samples requested.”

Helpful Report

Thank you for taking the time to leave a review about your Tile Warehouse experience. It is great to hear that you received your sample tiles, in a quick time frame.

“It’s a great tile. I would highly recommend it!”

Helpful Report

Thank you for taking the time to leave a review about your Tile Warehouse experience. It is great to hear that you have enjoyed our tile and would highly recommend it.

“Very good and quick service”

Helpful Report

Hi Shaun! Thank you for your great 4-star review! We're glad to hear that you experienced very good and quick service. Our team works hard to ensure our customers receive prompt assistance, and it's wonderful to know that we're meeting your expectations. If there's anything more we can do to earn that extra star in the future, please feel free to let us know. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Colour of tile arrived did not match sample or colour shown on the website - very disappointed”

Helpful Report

Hi Elliott, Thank you for taking the time to leave a review about your recent experience with Tile Warehouse. We are sorry to hear that you are unhappy with the delivery of your recent order. We can see that one of our team members, is currently looking into this matter with you. I hope we are able to resolve this issue.

“Tile samples Arrived very quickly. All seemed good quality but not quite colour I was looking for.”

Helpful Report

Thank you so much for leaving your recent review about your experience with Tile Warehouse. It is great to hear that the sample tile ordered, arrived quickly and was of a good quality.

Thank you so much for your 5-star rating of Tile Warehouse. Glad you loved the service. It's a shame the colour wasn't quite right for your project but if we can help in any other ways with additional free samples please get in contact. Thank you again for your feedback!

“Excellent service, prompt delivery and beautiful tiles. Very satisfied thank you.”

Tile Warehouse 5 star review on 15th May 2023

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that you experienced excellent service, prompt delivery, and that you're loving your beautiful tiles. Your satisfaction is what drives us, and it truly means the world to our team! If you need anything else or have any questions, please feel free to reach out. We're here to help and look forward to serving you again soon! Best regards, Roger Tile Warehouse Team

“A review of what? Im still waiting on delivery and had nothing from the courier when ive paid for certain day delivery”

Helpful Report

Thank you for taking the time to review your experience with Tile Warehouse. I am sorry to hear that you are currently having issues your recent order. I have looked through our system and can see that you are currently in contact with our customer service team, regarding this matter. Please be assured this will be looked into for you.

“Sample tiles arrived quickly, thank you.”

Helpful Report

Thank you for taking your time to review your recent experience with Tile Warehouse. It is great to hear that your sample order arrived quickly. If you require any further assistance, with a future purchase, please do not hesitate to contact us via email at customerservice@tilewarehouse.co.uk or via the phone on 0800 138 1668

“Excellent service, good communication and a superior quality product. Delighted with The Tile Warehouse and with the guys who made the delivery who went above and beyond in helping us get the tiles in the house.”

Helpful Report

Thank you so much for providing us with a 5 star review. It is great to hear that you are impressed with our excellent service, good communication and our superior quality products. It is also a pleasure to hear that our team went above and beyond in helping you.

“Great service, arrived quickly”

Helpful Report

Thanks for taking the time to post your feedback. It's great to hear you were pleased with our service.

“Ordered tile samples which arrived really quickly. Good quality.”

Helpful Report

Thank you for taking the time to send us your review. It is great to hear they arrived in a satisfactory time, and that you were pleased with the quality of the tiles.

Tile Warehouse is rated 4.5 based on 1,395 reviews