Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,394 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 1 star review on 10th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant company , bought tiles from them a couple of times first class service from ordering to quick delivery and tiles are quality would highly recommend this company”

Helpful Report

Hi Andrew, Thank you for the amazing 5-star review! We're thrilled to hear that you've had such a positive experience with our service from start to finish. Quality is our priority, and your recommendation means the world to us. We're here anytime you need more tiles or assistance with your next project! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Easy to navigate the website and calculate quantity of tiles needed.”

Helpful Report

Hi Steve, Thank you for your fantastic 5-star review! We're so pleased to hear that you found our website easy to navigate and that calculating the quantity of tiles was a breeze for you. Your feedback is invaluable to us and really encourages our team to keep improving the user experience. We appreciate your support and can't wait to assist you again in the future! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“On line easy to use”

Helpful Report

Hi Dave, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our online platform easy to use. Making your shopping experience as smooth as possible is our goal, and your feedback truly makes our efforts worthwhile. We appreciate your support and look forward to assisting you with your next project! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Good customer service, good delivery communication, efficient and friendly delivery driver.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with our customer service and that the communication regarding delivery met your expectations. It’s fantastic to know you found our delivery driver efficient and friendly. We take pride in our team, and your kind words mean a lot to us! Thanks for choosing Tile Warehouse, and we look forward to serving you again in the future! Best regards, Roger Tile Warehouse Team

“The tiles are beautiful. As usual, well secured. Everything arrived on time. Contact with the consultant is very good. I highly recommend it.”

Helpful Report

Hi Anna, Thank you so much for your amazing 5-star review! We’re delighted to hear that you find the tiles beautiful and that everything arrived on time, securely packaged. It’s fantastic to know that your experience with our consultant was positive. Your recommendation means the world to us, and we truly appreciate your support. Thanks for choosing Tile Warehouse, and we look forward to helping you with your future projects! Best regards, Roger Tile Warehouse Team

“Excellent service! Tiles ordered on Tuesday an do arrived on Thursday. Great price for tiles and postage.”

Helpful Report

Hi Gary, Thank you for your excellent 5-star review! We’re thrilled to hear that your tiles arrived so quickly and that you found our prices to be great. Providing top-notch service and value is what we strive for, and it’s wonderful to know that your experience reflects that. We can’t wait to assist you again for your future projects! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Joke of a service. First batch arrived smashed. Then days of promised deliveries have been no shows. Original order made the week before last and I still have no intact tiles to use”

Helpful Report

Hi there, I'm really sorry to hear about your experience. It sounds incredibly frustrating to handle damaged tiles and delivery issues. We strive to provide great service, and it's disappointing that we fell short in your case. If you could please reach out to our customer service team directly, we would like to assist you further to resolve this situation. Your feedback is valuable to us, and we want to make things right. Thank you for taking the time to share your thoughts. Kind regards,

“Delivery did not arrive on date stated. I telephoned on day of delivery to be informed it would arrive later that afternoon. It was delivered the following day.”

Helpful Report

Hi there, Thank you for your review and for bringing this to our attention. We're sorry to hear about the delay in your delivery and the inconvenience it caused. We strive to make sure our delivery information is accurate, and it's disappointing to learn we fell short in this instance. We appreciate your patience, and please know that we’ll work to improve our communication around delivery times. Your feedback helps us enhance our service. Thanks for choosing Tile Warehouse, and we hope to serve you better in the future! Best regards, Roger Tile Warehouse Team

“very happy with the tiles and very happy the small amount of damage was sorted job now sorted and will shop with tile warehouse again in the future so no problems”

Helpful Report

Hi Michael, Thank you for your fantastic 5-star review! We're delighted to hear that you're happy with the tiles and that we were able to sort out the small amount of damage for you. Your satisfaction means everything to us, and we’re thrilled to know that your experience with Tile Warehouse has been positive. We look forward to welcoming you back for your future projects! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Promise me for delivery 05/11/2024 , no sing for anything try to call no in waiting, no reply for email”

Helpful Report

“well all good delivered on time just 5 tiles damaged has been sorted so no problems there like the tiles good custermer service sorted my problems so very happy with my delivery”

Helpful Report

Hi Mick, Thank you for your great 4-star review! We appreciate your feedback and are glad to hear that your delivery went smoothly and that our customer service was able to assist you with the damaged tiles. It’s wonderful to know that you are happy with your tiles, and we strive to ensure everything meets our customers' expectations. Your satisfaction is important to us, and we’re here to help whenever you need. Thanks for choosing Tile Warehouse, and we look forward to serving you again soon! Best regards, Roger Tile Warehouse Team

“Brilliant service.”

Helpful Report

Hi there, Thank you so much for your brilliant 5-star review! We truly appreciate your kind words about our service. It's always our goal to provide exceptional support and a great experience for our customers, so we're thrilled to know we hit the mark with you. Your satisfaction really means the world to us! Thanks again for choosing Tile Warehouse. We can’t wait to assist you again in the future! Best regards, Roger Tile Warehouse Team

“Very helpful when I asked questions about the product. The tiles arrived exactly when promised with an accurate time slot.”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our team helpful and that your tiles arrived right on schedule. It’s always our goal to provide excellent support and timely delivery, so we're thrilled to have met your expectations. Your feedback truly means a lot to us! Thanks again for choosing Tile Warehouse. We can't wait to assist you again in the future! Best regards, Roger Tile Warehouse Team

“Contact with the store is perfect. tiles like in the pictures. All very well secured. It arrived on time. I'm very happy.”

Helpful Report

Hi Anna, Thank you so much for your amazing 5-star review! We're delighted to hear that your experience with us was so positive and that the tiles matched your expectations perfectly. It’s great to know that your order arrived on time and was securely packaged to ensure everything arrived in perfect condition. Your happiness is our priority, and we’re thrilled that we could meet your needs. Thank you once again for your kind words and for choosing Tile Warehouse. We can’t wait to serve you again in the future! Best regards, Roger Tile Warehouse Team

“Ordered 500 tiles, 150 damaged, Ordered 30 more, 27 damaged Replaced with 30 more, 23 damaged Awaiting another 30 to be delivered. No reimbursement for all my additional costs as it goes against their terms and conditions. They’ll replace broken ones, but not the £100s I’m out of pocket for several days labour wasted as it’s my responsibility to individually check the tiles before I book the labour.”

Helpful Report

Hi there, I’m truly sorry to hear about the issues you’ve experienced with your tiles. It’s disheartening to learn that you have received damaged products multiple times, and I can understand how frustrating this must be for you. While we can assist with replacements as per our policy, we do state in our terms and conditions that you check your delivery prior to booking a tiler for this exact reason, accidents do happen and we would rather get them to you intact first time to save us extra postage. Thank you for bringing this to our attention, and I appreciate your patience as we work to improve our service. Best, The Tile Warehouse Team

“Appalling delivery service. Pallet left in middle of public pavement and driver was extremely rude - telling me to move it myself. However nice the tiles, I shall not use this firm again”

Helpful Report

Hi We have investigated your case and the driver has placed the pallet as close to your front door, less than a meter, as possible baring in mind the narrow street and very small pavements. We apologise if this was inconvenient for you however you have not selected a smaller vehicle or made us aware of any restrictions in the box available when selecting the day of choice, so kerbside is all that the larger lorry can offer i am afraid. They are not insured to unwrap the pallet and handball the goods. If you could contact our customer service team, they can look into the other matter for you. We thank you for raising the issue with us and we do appreciate this was not the best service for yourself however we do need some information in advance to be able to support you in the best way possible. Kind regards

“Great service,packaging,delivery,time. all good,thankyou”

Helpful Report

Hi Ian, Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed our service, packaging, and timely delivery. Your satisfaction is incredibly important to us, and we're glad we could meet your expectations. It’s wonderful to know that you had a positive experience with Tile Warehouse! Thanks again for your kind words and for choosing us. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Customer service from Alex was excellent. FedEx managed to smash twenty of my tiles. I took photos and reported this to Alex who replace them with the minimum of fuss and they arrived within a couple of days.”

Helpful Report

Hi Anthony, Thank you so much for your fantastic 5-star review! We truly appreciate your kind words about our customer service, especially Alex's assistance. We’re sorry to hear about the mishap with FedEx, but we’re glad to know that Alex was able to resolve the issue swiftly and that you received the replacement tiles promptly. Your satisfaction is our top priority, and it’s great to hear that we could make the process as smooth as possible for you. Thank you once again for choosing Tile Warehouse! We look forward to serving you again in the future. Best regards, Roger Tile Warehouse Team

“Customer service good. I emailed to say our delivery on Saturday did not arrive as driver put failed delivery due to address. All other couriers managed to find our address. It arrived yesterday. Driver very courteous and pleasant. Was pleased to receive the delivery. Customer Services made it happen Thank you”

Helpful Report

Hi,Thank you so much for taking the time to write a wonderful 5-star review for Tile Warehouse! We truly appreciate your kind words and feedback. We are thrilled to hear that you had a positive experience with our customer service team. Ensuring the satisfaction of our customers is our top priority, and we are glad to hear that we were able to resolve any delivery issues promptly. We have passed on your compliments to our customer service team, who were delighted to receive your appreciation. We understand the importance of a smooth and hassle-free delivery process, and we apologize for any inconvenience caused by the initial delay. We appreciate your understanding and patience in this matter. Once again, thank you for choosing Tile Warehouse. We are grateful for your support and look forward to serving you again in the future. Best regards, Roger Tile Warehouse Team

“Great tiles good service came on time price was so good”

Helpful Report

Hi, Thank you so much for taking the time to rate Tile Warehouse with 5 stars! We truly appreciate your support and feedback. We are thrilled to hear that you had a great experience with us. It brings us joy to know that you found our tiles to be excellent, that the service provided was satisfactory, and that our team arrived on time. Moreover, we are delighted that you found our prices to be so good. Your satisfaction means a lot to us, and receiving such positive feedback motivates us to continue delivering the best possible products and services to our valued customers like you. Once again, thank you for choosing Tile Warehouse. We look forward to serving you again in the future. Best regards, Roger

Tile Warehouse is rated 4.5 based on 1,394 reviews