Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 2,070 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yea brilliant exactly what I wanted,not to pricey compared to others ans good delivery.”

Helpful Report

Hi Dean! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found exactly what you wanted at a great price and enjoyed our delivery service. Your satisfaction is our priority, and your feedback truly motivates us to keep up the good work. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Sample arrived in time. Very helpful.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're so glad to hear that your sample arrived on time and that you found our team helpful. Your positive feedback is greatly appreciated, and it motivates us to continue delivering great service. Looking forward to assisting you again soon! Warm regards, Team Tile Warehouse

“Bought 8 blended tiles all the same. Not blended!”

Helpful Report

Hi there! Thank you for your review. We're sorry to hear that the tiles did not meet your expectations regarding blending. We understand how important it is for everything to align perfectly with your vision. Unfortunately whilst the tiles are varied, it can happen where they do look very similar when only a handful are purchased. Warm regards, Team Tile Warehouse

“I'm very happy with the quality of my tiles. My road is very narrow so was a bit concerned whether they'd be able to deliver, but it all went well and was delivered the next day. Highly recommend!”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're thrilled to hear that you are happy with the quality of your tiles and that the delivery went smoothly, even with your narrow road. Your recommendation means a lot to us, and we truly appreciate your feedback. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Delivered on time and not many faults”

Helpful Report

Hi there! Thank you for your review! We’re pleased to hear that your order was delivered on time and that you found our products to your satisfaction. Your feedback is important to us, and we’re always here to help if you need anything. Warm regards, Team Tile Warehouse

“Samples all.smashed on delivery”

Helpful Report

Hi there, I am really sorry about the damaged samples, we have raised replacements for you and these should be with you within the next few days. best wishes, Oliver

“Easy to use website and prompt delivery”

Helpful Report

Hi Barbara! Thank you for your wonderful 5-star review! We're delighted to hear you found our website easy to use and appreciated the prompt delivery. Your feedback means a lot to us and inspires us to keep delivering top-notch service. We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“this is the worst customer experience I have ever had, I will be contacting your customer service”

Helpful Report

Hi there, Thank you for reaching out. I will personally reply directly to your email. I'm sorry you've had some issues with your kerbside delivery. Whilst all orders are delivered to the kerbside and not carried indoors, I am sorry to hear that you were not aware of this and we will be in touch directly. best wishes, Oliver

“Tile Warehouse had the tiles I wanted the person on the phone was very help, promised me delivery by the next and it arrived the next. Was called befor the arrived wife an ETA.”

Helpful Report

Hi Michael! Thank you for your wonderful 5-star review! We’re delighted to hear that you found the tiles you wanted and that our team was helpful in ensuring timely delivery. It's great to know we could keep you updated with an ETA as well! Your feedback inspires us to maintain our high standard of service. Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

“Easy to order, and update for more items, very good quality tiles and a very fair price, I wouldn't hesitate to use Tile Warehouse in the future and will recommend them to anyone.”

Helpful Report

Hi Mark! Thank you for your amazing 5-star review! We're delighted to hear that you found our ordering process easy and appreciated the quality and pricing of our tiles. Your willingness to recommend us means the world to us, and we can't wait to welcome you back in the future for your next project. Best wishes, Team Tile Warehouse

“This company are exceptional for product price and delivery i got a first class service from them”

Helpful Report

Hi Col! Thank you for the wonderful 5-star review! We're so pleased to hear that you had an exceptional experience with our product pricing and delivery. Providing first-class service is our goal, and your kind words mean a lot to us. We look forward to welcoming you back soon! Warm regards, Team Tile Warehouse

“purchased tiles because on offer .put 4 stars because disastisfied with delivery. waiting in all day to be told my tiles had been delivered when they had not.was not informed there was a problem .delivery rearranged and no problem.”

Helpful Report

Hi there! Thank you for your review and for bringing your delivery experience to our attention. We're truly sorry to hear about the confusion and the waiting. Clear communication is essential, and we understand how frustrating it can be when things don't go as planned. We're glad to know the delivery was rearranged without any further issues. We appreciate your understanding and hope to serve you better next time! Warm regards, Team Tile Warehouse

“Appreciated being able to talk to a real person on the phone to check details. Tiles arrived as arranged, communication about order good.”

Helpful Report

Hi there! Thank you for your wonderful 4-star review! We’re delighted to hear that you appreciated our communication and were able to talk to someone directly. It’s great to know your tiles arrived as planned. Your feedback means a lot to us and helps us continue to improve our service. Looking forward to helping you again soon! Warm regards, Team Tile Warehouse

“Very impressed! Very happy with the product and customer service. I made an error on a booking and could speak to someone easily who sorted out my issue and kept me informed 👍🏻”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're thrilled to hear that you were happy with both our product and customer service. It’s great to know that our team was able to assist you quickly and keep you informed. Your satisfaction means everything to us! Looking forward to helping you again in the future! Warm regards, Team Tile Warehouse

“As previous”

Helpful Report

Hi Steve! Thank you for your amazing 5-star review! We're thrilled to hear that you found exactly what you were looking for and that our service met your expectations. Your support means a lot to us and encourages us to keep providing the best for our customers. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great quality tiles and superb price when compared to the market , quick speedy and well informed delivery , highly recommended”

Helpful Report

Hi Sarah! Thank you for your wonderful 5-star review! We're delighted to hear that you found our tiles to be of great quality and at a superb price. It's also fantastic to know that our delivery service met your expectations. Your recommendation means the world to us! We look forward to helping you again in the future! Warm regards, Team Tile Warehouse

“Tiles were delivered on time. Driver put them close to the garage which made unloading and moving them easier. Driver was polite and helpful. Tiles were in perfect condition no breakages, good quality and look lovely on our kitchen floor.”

Helpful Report

Hi Jane! Thank you so much for your wonderful 5-star review! We're delighted to hear that your tiles were delivered on time and that our driver was able to assist you in making the unloading process easier. It's great to know that the quality and appearance of the tiles met your expectations. Your feedback truly brightens our day and inspires us to keep providing excellent service. Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

“VERY PLEASED WITH TILE WAREHOUSE CUSTOMER SERVICE.”

Helpful Report

Hi Wayne! Thank you for your wonderful 5-star review! We’re delighted to hear that you were very pleased with our customer service. Your satisfaction means the world to us, and your kind words inspire our team to continue striving for excellence. We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Delivered on time but lot of tiles damaged. A quick phone call and the matter was sorted within minutes with no hassle. Two boxes of replacement tiles delivered soon after. First class service”

Helpful Report

Hi Jill! Thank you for your excellent 5-star review! We're delighted to hear that our team was able to resolve the issue with your tiles quickly and without any hassle. It's our goal to provide first-class service, and your feedback truly inspires us to keep improving. We appreciate your understanding and look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Tiles were competitively priced and arrived within expected timescale - slight problem with breakages which was quickly recitified by Alexandros so very happy - would recommend”

Helpful Report

Hi Eleanor! Thank you for your wonderful 5-star review! We're delighted to hear that you found our tiles competitively priced and that your order arrived on time. We're also glad that Alexandros could quickly resolve the breakage issue for you. Your recommendation means a lot to us! Looking forward to serving you again soon! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 2,070 reviews