The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I have ordered I have received my wool in good condition and always at a good price. I use them a lot as I knit and crochet items for charity and will continue to order from them”

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Posted 1 year ago

“Absolutely perfect very quick delivery I loved the free gift of lovely buttons with my first order I thought that was really very nice I would definitely recommend buying from the wool factory I will be buying more fur sure thanks again”

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Posted 1 year ago

“I’ve emailed numerous times in connection with wrong colour wool sent, refund…two weeks and no reply. Won’t use again”

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Posted 1 year ago

“Nice wool, speedily delivered. Communication is great”

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Posted 1 year ago

“The service is very good & goods arrive within a few days. The wool is very easy to work with & colours are beautiful.”

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Posted 1 year ago

“Pleased came quick”

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Posted 1 year ago

“The yarn I bought was packed wonderfully and it came really quick. The little free gift was a lovely surprise ☺️ I will buy my next bundle of yarn from yous again. Thank you”

The Wool Factory Ltd 5 star review on 9th June 2024

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Posted 1 year ago

“Love this company whenever I order the parcel is never more than two days and the quality of the product is second to none so I suppose I’m saying they are fast efficient with amazing quality products 😁”

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Posted 1 year ago

“I am really impressed with this company. Delivery was speedy and the yarns are really nice. I have ordered twice from them and will continue to do so”

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Posted 1 year ago

“Excellent service and quick delivery.Great wool”

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Posted 1 year ago

“Excellent service, delivered nicely packed within 2 days. Cotton dk yarn lovely soft quality and beautiful colours.”

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Posted 1 year ago

“Quick and efficient service”

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Posted 1 year ago

“Lovely yarn..... good service.... fast dispatch.Thankyou.”

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Posted 1 year ago

“Always good value and good service. Easy to order and quick delivery.”

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Posted 1 year ago

“Efficient service and excellent value”

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Posted 1 year ago

“Thank you for my order. The wool is lovely to work with. Definitely will order again.”

The Wool Factory Ltd 5 star review on 8th June 2024

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Posted 1 year ago

“Very quick and friendly response to questions and wool dispatched very quickly. Excellent service. Thank You.”

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Posted 1 year ago

“The wool is great the selection of yarn is very good Enjoyed knitting with it Delivery is great too”

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Posted 1 year ago

“Got what I wanted but postage expensive”

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Posted 1 year ago

“My number 1 go to place for wool! Plenty to chose from, excellent customer service and quick delivery!”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews