The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made my first order a couple of weeks ago and asked for DK instead of Super Chunky. The way my mistake was handled and corrected is second to none. My new order placed on 11 September is due for delivery on 13 September. How quick is that! There are still companies out there who believe in good customer service and The Wool Factory is one of them”

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Posted 1 year ago

“Absolutely gorgeous wool and accessories Received my 1st order today 11 November and placed a 2nd order shall be making some lovely hats and baby blankets and for refugees and elderly shall be back to order some more amazing wool shall be using my New knitting needles I purchased from you guys keep up the great work and speedy delivery gotta get jiggling with my wool along with a cuppa music and to start some xmas knits ..”

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Posted 1 year ago

“Great selection of wool, I ordered my wool and it was delivered within 2-3 days of ordering, very well packaged. Thank you to The Wool Factory, for a very prompt service, the wool is great quality.”

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Posted 1 year ago

“I love everything about the Wool Factory - the on-line shopping, the products, the shop and most of all the staff, who are friendly and so helpful”

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Posted 1 year ago

“My order arrived quickly. Got various yarns to knit small teddies. All the yarn so far is a good quality and the wool factory had a great range of colours at very reasonable prices.”

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Posted 1 year ago

“I really like your sales conformation email, I found it to be humorous and a refreshing change. The products arrives when you say it will and according to my granddaughter who the products are for, they're fantastic grandad, so I'm pleased with the whole experience, keep up the good work. Kind regards Mr John Stallwood”

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Posted 1 year ago

“Fantastic choice of yarn at a great price and prompt delivery”

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Posted 1 year ago

“Very good service and yarn was perfect . Thanks for the speedy delivery”

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Posted 1 year ago

“Brilliant choice of wool, and an excellent service from all the staff. Keep up the good work👍👍”

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Posted 1 year ago

“Always beautifully packed items.”

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Posted 1 year ago

“I'm usually very pleased with the yarn I buy from The Wool Factory. I have placed a lot of orders with them. My last order included Majestic yarn which is labelled as Double Knitting, but it is very thick and more like chunky yarn.”

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Posted 1 year ago

“Excellent service and all very helpful. A bonus I love all their wool..”

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Posted 1 year ago

“Frequently buy from wool factory. Fast service love receiving my squishy mail. Great choice plenty of different yarns and volours”

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Posted 1 year ago

“I purchased wool and patterns from you last week very happy with them.This is the first order I havehadwith The Wool Factory very pleased with the service.I will be using you again Thank you.”

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Posted 1 year ago

“Great selection, especially Woolcraft-new fashion dk. Have used this yarn previously off this com., I am an ardent crocheter, have been crocheting over 50 years, and have used many many brands, find this the very best to handle to crochet and tension. Colours are great.! From an eighty year old. Carol.”

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Posted 1 year ago

“I'm very happy with my order. The quality of the wool is really good. Would order again from the wool factory.”

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Posted 1 year ago

“very nice merino wool arrived before delivery stated”

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Posted 1 year ago

“You can see what items are in stock and how many. Once you place your order you receive an email to confirm your order and then another one to let you know your parcel is on its way.”

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Posted 1 year ago

“Every thing ordered has been excellent and delivery is very quick. Thankyou.”

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Posted 1 year ago

“Very pleased with the wool I received to make my granddaughter a pepper pig jumper she is delighted with it will be ordering again soon”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews