The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,434 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,434 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 26th April 2024

614

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my wool. I have emailed twice about this but not received any answer”

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Posted 2 years ago

“I am sorry that this order happened to be a small one. It won't always be so. I have received your invoice but sadly the package has not yet appeared”

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Posted 2 years ago

“It’s the first time I placed an order with the wool factory. I was rather disappointed the way the order was poorly and cheaply packed and I had to be very cautious not to damage the yarn when opening the parcel. My order was large and amounted to over £70 so I expected a better quality service. One strand of yarn was missing strangely enough. I had ordered 2 of the same wool.”

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Posted 2 years ago

Hi Suzanne, We are very sorry to hear that you was disappointed with your order from us. If you could please email us at: sales@thewoolfactory.co.uk and let us know what item you was missing from your order and more detail of why you was unhappy with the packaging of your order? We would love to be able to see what we could of done better. Our apologies about this once again. We are a family run business and we try our utmost to keep our customers happy and reviews like this have a big impact on us that we would love to rectify.

Posted 2 years ago

“Never received pattern”

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Posted 2 years ago

Hi Debbie, Thank you for your review. Your order was placed on the 12th June. As stated on our website international orders are currently taking up to 30 working days to arrive. Please see here: https://www.thewoolfactory.co.uk/delivery-info-3-w.asp It has currently been around 10 working days since date of dispatch. Please could you amend your review once your order arrives. Thank you

Posted 2 years ago

“I ordered 4 patterns. 1 pattern arrived with 2 free patterns of which are no use to me. 3 x patterns were downloads although I was given to understand they were paper patterns. I have not received the download patterns. Have left numerous voicemail messages and sent 3 emails. No response from either. This as now been going on for 2 weeks. Very disappointed and definitely won't be using them in future.”

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Posted 2 years ago

Hi Beverley, We are sorry to hear that you have not received your downloadable patterns but we can confirm that we have replied to your emails! Please could you check your 'Spam' folder for our emails sent to you. We sent one email on the 17th and one on Tuesday 22nd. We have stated on our contact us page that 'AOL' and 'Yahoo' email addresses are currently putting our emails in the Spam folder. Once you have checked your emails, please would you mind updating your review. Thank you

Posted 2 years ago

“sorry but my order has not arrived Kind regards Frances McLeod”

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Posted 2 years ago

Hi Frances, We replied to your email regarding your order and did not receive a reply back. We emailed regarding confirmation of your delivery address and we have since received your parcel back with a note from Royal Mail stating 'no such address' It is a shame that we was not given the chance to rectify your missing parcel before leaving a negative review.

Posted 2 years ago

“I like the wool but not very impressed with the service when I informed them that the parcel was split on receipt I didn't get any response!!”

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Posted 2 years ago

“I’ve never written a review but I ordered a pattern, couldn’t download it, contacted the Wool factory and got no response, contacted PayPal and got no response and eve asked for a refund with no response., so I’m afraid on this occasion I cannot say the service has been good.”

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Posted 2 years ago

Hi Linda, We have replied to your emails. Could you please check your 'spam' folder. We have just checked our email records and we have sent 3 emails to you, one in which has the PDF pattern attached to the email for you. Once you have checked for these emails we would appreciate if you could revise your review. Thank you

Posted 2 years ago

“Unfortunately, I have been unable to download the PDF of the pattern I purchased as there is nothing to click on.”

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Posted 2 years ago

“You are asking me to write a review when I have not even received the products. You are taking longer than all the other companies I have used. I had dreadful difficulties trying to download the pattern I purchased. I could not download the pattern to my computer to print it at all. Could only download it to my phone which is not what I wanted. When I contacted to ask for help I got no reply ! I won't be using you again.Plenty of other reliable companies out there !”

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Posted 2 years ago

Hi Anne, Thank you for your review and we are sorry to hear of your disappointment. We have just checked your order number and there is no PDF Pattern ordered on this order number, is this another order you a referring to? If you are still waiting for this order to arrive also, please could you email our customer service at: sales@thewoolfactory.co.uk and we will happily look in to this for you to resolve any issues you have. Thank you

Posted 2 years ago

“expensive and i didnt order it but it said i did??”

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Posted 3 years ago

“Could not download patterns and can get no help from customer service will not be ordering again”

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Posted 3 years ago

“Took forever and a day to ship (not RM fault,stamp showed 30/12 when the order was made and paid on 06/12). Mystery box is a joke, small yarns or bigger ones they sell for £1 anyway,no bargain whatsoever. Found much better elsewhere.”

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Posted 3 years ago

Hi Athanasia Thank you for your review and we are saddened to see only a 1 star rating, as a small family business low star ratings really effect us. All orders are dispatched when we state they are dispatched. There are no 'dates' on the packages when we send them out, this will be stamped by Royal Mail when they have actually got round to sorting it. We are sorry to hear you was disappointed with your Mystery Box. The Mystery box does have some cheaper yarns in but also has more expensive yarns, if you look at the usual retail price of most of them yarns you will see that it is much more that what has actually been paid for the box. Thank you

Posted 3 years ago

“Not at all happy at the moment - started to knit only to find the ball of wool had four ends! Hope they are not all like that or will be asking for a refund!”

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Posted 3 years ago

“The yarn I purchased last was not fit for purpose. It would not knit to any tension. I wasted three days trying to make this work and ended giving it to a charity shop. The yarn is inferior and that is why it is so cheap. Don't waste your money.”

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Posted 3 years ago

“Placed my order and paid for 2 patterns on 9/12/20 I am still waiting delivery”

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Posted 3 years ago

“Ordered a wool Jeanie 29th November 2020, by 22nd december still not received, sent an email asking for tracking details, got a reply back saying i had to wait 15 days for non receipt, I replied it was 16 nearly 17 working days, reply back was there are no tracking details and it was the royal mails fault. No help or apology given. It has just turned up with the 1st character or number on each line cut off all the way down the label. No wonder it was delayed as the address was incomplete. Maybe a little more care on the packing would have allowed this parcel to arrive earlier which could then have been given for the Christmas present it had intended to be. So 1 Star is all I can rate this terrible experience!”

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Posted 3 years ago

“The Chunky I ordered was very hard and difficult to knit with.”

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Posted 3 years ago

“Not received”

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Posted 3 years ago

“I haven’t had the order!! It’s been over two weeks now!”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 8,434 reviews