The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent a link to download and it wouldn’t work”

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Posted 2 years ago

“I have not received it yet”

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Posted 2 years ago

“WELL IF YOU HAD BOTHERED TO CHECK UP, YOU WOULD KNOW THAT I NEVER RECEIVED MY ORDER AS YOU DIDN'T HAVE THEM IN STOCK”

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Posted 2 years ago

“I never received my order”

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Posted 3 years ago

“I can't review the product because I haven't received it!”

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Posted 3 years ago

Hi Carmel, We are sorry to hear that your order has not yet arrived. Have you contacted our support at sales@thewoolfactory.co.uk ? If not please contact us with your order number and we will take a look in to this for you and find out where your order is. We look forward to hearing from you soon.

Posted 3 years ago

“I purchased 2 patterns from you on the 18th May 2022. I am still awaiting delivery therefore unable to complete survey”

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Posted 3 years ago

Hi Gwyneth, Our sincere apologies about this, please could you contact sales@thewoolfactory.co.uk with your order number and we will get this looked in to for you. Thank you

Posted 3 years ago

“Absolute rubbish”

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Posted 3 years ago

“I have a very dirty order”

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Posted 3 years ago

Hi Nina, Thank you for your review and our huge apologies about this. If you could please contact sales@thewoolfactory.co.uk with your order number, we will have a refund or exchange issued for you. Thank you

Posted 3 years ago

“Very poor customer service. In one order I received yarn from different dye lots of Jelly Joy & 2 packets of Aran Melange yarn which were obviously from different batches, despite having no dye lot numbers. When I comlplained & asked for a returns label Wool factory told me that I must pay for this & that I would be responsible for loss in transit. They denied that the aran was from different lots, even though I sent photos showing the glaring difference. I have no confidence in this this supplier.”

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Posted 3 years ago

“I have not received the patterns that I ordered and have had no reply to my email that I sent asking what had happened to my order.”

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Posted 3 years ago

“Sadly I cannot write a great review. I paid quite a LOT for shipping, asked NOT to use parcel post - but listening to your customers is not a concern. I live in South Africa. Postal does not work here. The chances of me receiving this item are going to be NIL. So very disappointed at this stage.”

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Posted 3 years ago

“Didn’t receive my wool as the post office wanted another 14.85 postage which I refused to pay so they said they we’re returning wool to you so therefore I request a refund very disappointed as I would have been a valued customer as I knit baby clothes & sell them”

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Posted 3 years ago

“Will definitely not be using again, I haven’t received my items have been charged and my daughter emailed and had very little response £27 I’ll never see again”

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Posted 3 years ago

“I ordered on line 10x 100g balls of chunky wool, 5 balls each of two different colours, blackberry and masquerade. I received them after a week and found the blackberry was as ordered but instead of masquerade a different colour was sent which was totally inappropriate for the project I was doing. I left an email message regarding this because there was no telephone link and eventually I received an email asking for the order number but I have not had any further communication from them. The problem is that I am frail and elderly and would not be able to get to a post office to return the unwanted wool which I have paid for. I did make a suggestion that my daughter who lives near Alford might be able to return the unwanted wool when she next visits, perhaps in a few weeks time but I have not had any response. I particularly wanted to buy local and used to live near Alford but am so disappointed I would not want to risk ordering in the future.”

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Posted 3 years ago

“Wrong colour sent. It is no where near the colour on the site. Should be cream and is brown. No returns label and no reply to several emails all week . I should not be paying to return wool that is clearly the wrong colour!”

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Posted 3 years ago

“l have not received my purchase”

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Posted 3 years ago

“Still waiting for my order which was placed before Christmas”

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Posted 3 years ago

“I still haven’t received my latest order from you ( for a spot wool)”

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Posted 3 years ago

“Ordered a pattern which will not download keeps saying unable to access”

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Posted 3 years ago

“I have been knitting using bamboo wool and it has always been super soft. the bamboo wool was not as soft as previously. I checked with others as I had just finished another jumper in the pink bamboo not purchased from you and everyone agreed that the red bamboo I got sent by you was not of the same soft quality even though the labels on the skein were the same.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews