The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas, Stockport
Rating: 4.43

4.4 Rating 901 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you very much for a speedy service”

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Posted 6 years ago

“Speedy, efficient and reliable. Many thanks”

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Posted 6 years ago

“Once the Refund was identified by HMRC and Cheque issued, 3 weeks until I received the cheque for my refund from Taxrefundco. Poor excuse as to the reason why the funds were held for such a period and unable to answer my question when challenged. Will advise colleagues via social media of the relatively easy way people can get refund and not pay for the privilege (would have had no issue would the company have released my part of the refund immediately).”

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Posted 6 years ago

Hi Lee, sorry to hear you weren't totally happy with the time it took for us to process your refund. We do state that it can take up to 28 days in the FAQ section on our website, but aim to have everything processed within 14 - which yours was. There are 2 main reasons that we allow this time - when we receive cheques from HMRC we bank them immediately and do nothing for the first 7 days. This is deliberate as HMRC can make mistakes and process refunds that aren't due / they think are wrong and will ask for the refund to be returned. As you can imagine - as a customer, if you received a refund and were then asked for it back, you wouldn't be very happy. We allow the second 7 days for us to then check that we think HMRC have got it right - we are making a claim due to them not having your tax code correct after all and we often come across cases where they still have not corrected it in full. We then challenge these cases and continue to work with HMRC until we have received every penny the customer is due. Obviously dealing with the hundreds of refunds that we do week in week out, it can take some time to get through them all - (hence we quote 28 days on our website). I believe this was all explained to you on the telephone when you raised the issue last week. Again, sorry to hear that you were unhappy with the time it took, but I hope you were happy with the refund you received. Kind regards Mel

Posted 6 years ago

“Efficient and very helpful”

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Posted 6 years ago

“A great service. The staff member who managed my case was very helpful”

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Posted 6 years ago

“I just want to say a MASSIVE thank you to the Tax Refund Company for helloing me to get £300 back that was owed to me! The process was incredibly simple and I am just so grateful!”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Although I must take responsibility for not taking note of the small print, I am absolutely disgusting with the way in which you handled my tax refund. You helped me to obtain a tax refund which I desperately needed, only to find you took a substantial amount from the total. I was completely shocked with the amount you have taken and this has now left me having to struggle through this next month.”

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Posted 6 years ago

Hi Mark, sorry to hear your feedback. I am a little surprised to hear that you were so shocked at our fee though. Having looked at your application I can see that you applied in response to one of our mailers that we send out through the RMT - each of these mailers has our fee structure clearly laid out in bullet point form (not small print). Also, once you then get onto our website to complete your application, our fees are clearly laid out once again in our terms and conditions which have to be agreed to in order to be able to complete the application (the web site won't let you past this point). As you will no doubt be aware, we work on a no win no fee basis and when we take on a case, we don't know whether a refund is definitely due until we complete the work and receive a cheque from HMRC. We also don't let it rest there, we check the amount is correct and continue to work with HMRC until we are confident we have recovered everything our customers are due. I can see from the notes on your application that we are completing this process for you also as we believe there may be more due to you. We will let you know in due course, but as you can hopefully see, although you may not be totally happy with our fee, we earn every penny. Kind regards, Mel

Posted 6 years ago

“Thank you very much for a cheque for £118.44 never expected to get anything, come at a nice time. Once again thank you very much”

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Posted 6 years ago

Hi Maureen It's been our pleasure to help you get this money back (Just in time for Christmas, too!). You'd be amazed at the amount of people who apply to us without expecting to receive anything back. It's fantastic to know we've put a smile on someone's face. Kind regards, Mel

Posted 6 years ago

Hi Maureen! It was our pleasure to get that money back for you, hopefully that gives you a much needed boost to the Christmas fund :) Kind regards, Mel

Posted 6 years ago

“Easy service”

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Posted 6 years ago

Hey Leanne! Thanks for your concise feedback, glad we could help :) Kind regards, Mel

Posted 6 years ago

“Kept me informed of each stage of the process .Thank you”

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Posted 6 years ago

Hey, thanks for your feedback. We pride ourselves on trying to keep our customers up to date in what can sometimes be a lengthy process. Great to hear that it's working! Kind regards, Mel

Posted 6 years ago

“Thank you for helping me claim for a tax rebate. Great timing, just in time for Christmas. Ann Beard”

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Posted 6 years ago

Hey Ann It's our pleasure to help you claim that back. We love helping our customers, hope it makes Christmas just that little bit easier. Kind regards, Mel

Posted 6 years ago

“Really short and straight forward process. So glad that I finally got around to doing it. Got back over £100!”

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Posted 6 years ago

Thanks for the feedback. We're really pleased you finally got around to it too! :) Thanks for choosing us, we're always happy we can help. Kind regards, Mel

Posted 6 years ago

“Absolutely appalling the amount of money you have taken off me through my refund. I will not recommend your company or ever use this service again.”

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Posted 6 years ago

Hi Khelsea, sorry to hear you feel this way. At the beginning of the application process our fees are laid out and explained to our customers. We don't proceed with our service without the customer agreeing to them. You agreed, so we continued with our service in good faith. We appreciate that at the point of applying customers are not aware of how much of a refund they're due, but neither are we. We accept every application on a no win no fee basis not knowing whether we will be able to obtain a refund or not. Oftentimes the work we carry out simply results in reassuring the customer that their tax code is correct and that they are not paying too much. We charge nothing for this. Looking at your application specifically, I can see that you did receive quite a considerable refund and are now hundreds of pounds better off as a result of our service. It's also worth noting: the bigger the refund we get back for our clients, the more they will save by paying less tax in future. Thanks for using our services, sorry again that you feel that way about our fee, but don't forget that you will now be saving money by paying considerably less tax, hopefully for many years to come, and that won’t cost you another penny. Kind regards Mel

Posted 6 years ago

“Very efficient process. Excellent communications from TRC. Would recommend”

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Posted 6 years ago

Hey Brian, thanks for using us and for giving us such a sterling recommendation, always good to get great feedback. Kind regards, Mel

Posted 6 years ago

“I would like to thank you getting my tax refund which I was entitled too. I am sure there are many more nurses out there like myself that do not claim all there entitlements due to being so busy and not realizing what they will be able to claim for, Performing our role is crucial and the government do nothing to support us . So on behalf of all my professional healthcare colleagues please continue to support us in what we deserve . Anne Holman BSc DipHE RN”

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Posted 6 years ago

Hey Anne It's truly an honour to be able to work on the behalf of people in such a noble profession as yours. Anything we can do to make the load a little bit lighter is time well spent in our view. Keep up your fantastic work and enjoy your refund (If you get time!) Kind regards, Mel

Posted 6 years ago

“Thank you for your help with tax rebate, money we did not realise we were entitled to.”

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Posted 6 years ago

Hey Jackie You're very welcome, there are millions of people who, like yourself, are not aware that they're due money back, spread the word! Kind regards, Mel

Posted 6 years ago

“Things were dealt with efficiently but you do take quite a large chunk of the money and I was never given a percentage figure for what you would take. More transparency around this would be better.”

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Posted 6 years ago

Hi Emma Thanks for the feedback. We try to keep things as transparent as possible - all our fees are laid out in our terms and conditions right at the beginning of the process. We do not work on any applications until the customer has agreed to them. We will look into this and see if we can make it even clearer. Kind regards, Mel

Posted 6 years ago

“Very helpful people and a very quick turnaround great service without all the drama of form filling , a great service”

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Posted 6 years ago

Hi Robin! It's great to hear you think so highly of our service. We do try our best to keep things as simple as possible for our customers in what can be quite a complicated area. Kind regards, Mel

Posted 6 years ago

“Very quick responses and easy communication and sorted out quickly”

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Posted 6 years ago

Hi Peter Great to hear we've been so on the ball for you. Enjoy the refund. Kind regards, Mel

Posted 6 years ago

The Tax Refund Company is rated 4.4 based on 901 reviews