The Tax Refund Company Reviews

Name: The Tax Refund Company
Address: The Tax Refund Company Grosvenor House St. Thomas, Stockport
Rating: 4.43

4.4 Rating 901 Reviews

89 %

of reviewers recommend The Tax Refund Company

Company Reviews

Metrics

4.4

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use trying to rip me off for £120.00 cos I did not answer there calls”

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Posted 4 years ago

Hi Anthony, sorry you've had a bad experience however I can't find any applications or refunds on our system under your name, please could you give us a little more detail? Could it be that you have the wrong company? We certainly don't charge people £120 for not answering calls. Kind regards.

Posted 4 years ago

“Very easy to fill form out but use don't tell people how long it takes for use to get a refund”

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Posted 4 years ago

Hi Micky, thanks for your review and the feedback. We have information in our FAQ section about how long claims can take. Also, once we've reviewed your application, if you are due a claim we will email you to let you know a little more detail around what to expect / what happens next. Here's the information from the FAQ section, just so that you don't have to go searching for it: "Our initial online review takes just a couple of minutes to answer the basic questions and we will tell you straight away if it’s worth having a full review. If it is, we’ll also give you an indication of the typical refund we secure for those who have given similar answers to you. If it is worth having a review, the time it takes depends on how complicated your claim is and how quickly you can respond to any further questions we may have for you, obviously the quicker you respond the quicker we can complete your review. We usually assess any information received within 24 – 48 hours and contact you to let you know the outcome and next steps we are taking. We’ll let you know if we put in a refund claim to HMRC. They normally take 6 – 8 weeks to deal with simple claims, but more for complex claims can take a lot longer. If anyone tells you that you can get your refund quicker than this, we suggest you take it with a pinch of salt! We send in thousands of refund claims every month and have been doing for years, so we know how long it really takes. It’s better we tell you the truth, rather than try to make out you’re going to get your money really quickly. Remember, we only get paid when you get your refund, so we continue to liaise with HMRC after we have submitted your claim to ensure we get back every penny you are owed as soon as possible." Hope that all makes sense, if you have any other questions please don't hesitate to ask. Kind regards.

Posted 4 years ago

“Don’t use these they take 50% off owed back 1400 and only got 800. Absolute rip off I should have waited for hmrc to contact me . Don’t use this service”

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Posted 4 years ago

Hi "Anonymous" Thanks for your review as it gives us the opportunity to dispel such feedback. Our fees are not 50% of the refund so maybe you used a different company. We work on an no win no fee basis, our fees are clearly visible in our terms and conditions when customers sign up and are agreed to before we commence any work. We take on all our business in good faith not knowing whether a refund is due or not at that stage. We have found that approximately 1 in 3 of clients who use our service have an incorrect tax code, so approximately 2 thirds of the work we carry out is completely free of charge. You could have waited for HMRC, but the chances are that HMRC didn't know that you were on the wrong tax code so you would continued to lose more money every year in overpaid tax. If you have used our service you will not only have had a refund of tax you didn't know you were due, but we will also have ensured that your tax code has been corrected so that you continue to pay less tax than you were paying previously, saving you more and more money as each year goes by but at no extra cost making the service we provide more and more valuable as time goes on. Hope that all makes sense. Kind regards

Posted 4 years ago

“Do not use .Constant emails requesting information, then emails and messages saying it was a glitch. Awful customer service and very unprofessional. No replies to emails sent and when they do it’s a computer generated response. Would not recommend.”

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Posted 4 years ago

Hi "Anonymous" thanks for your review. Sadly we did indeed have some system issues a couple of months back. I am pleased to report that this was all sorted out soon after we realised it was happening, but please accept out apologies for any inconvenience caused. I'm quite interested as to what you received as a computer generated response to your emails though as this is not something that we do - please would you be able to shed some light on this? Do you still have a copy of what you received? Kind regards

Posted 4 years ago

“Absolutely no information received explaining finer details. Have now received a £300 penalty notice from HMRC as I've failed to complete self assessment back dated to 2018/19. I work for the NHS, never been self employed, they explained Tax refund co had informed them I would be sending in self assessments....unbeknown to me! Very misleading, now I have to complete self assessment and appeal the penalty. Thanks for nothing.”

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Posted 4 years ago

Hi Helen, I think we helped you to sort this out with HMRC at the time. This was an HMRC mistake and had nothing to do with the claim that we submitted for you. As a business we only deal with PAYE claims not self assessment so would not submit a claim to HMRC saying that a customer should be completing a self assessment forms. However, we will always help our clients wherever we can as we did in this case. Kind regards

Posted 4 years ago

“I was never sent any paper work in the post therefore didn't no your flat fee was £50 +vat I've ended up owing you money !!!!!😡 £58.98 my total claim £50 fee + 20% vat disgusting 😡”

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Posted 4 years ago

Hi Andrea, Thanks for your review - sorry to hear that you've had a poor experience but it sounds like you have the wrong company: Firstly - We have no record of an application in the name of Andrea Spacey. Secondly - Our minimum fee is considerably less that £50 and we don't charge VAT on top. Thirdly - All our fees are outlined at the point that a customer signs up to use our services. Again, sorry to hear you had a bad experience with whoever it was that you applied to. Unfortunately it gives us all a bad name. Kind regards

Posted 4 years ago

“Am happy with this service .and the communication o this site used. Giving me all necessary information on tax refund.thanks”

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Posted 4 years ago

That's great feedback, thanks. Kind regards

Posted 4 years ago

“Very good thank”

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Posted 4 years ago

Thanks for the review, we appreciate it. Kind regards

Posted 4 years ago

“Pretty straight forward but would be better to pre-warn people what information is required”

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Posted 4 years ago

That's great feedback, we are working on something exactly like that. Thanks for the review. Kind regards

Posted 4 years ago

“I will be happy to get a rebate”

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Posted 4 years ago

And we'll be happy to get you one! Thanks for using our service Nigel, we really appreciate it. Kind regards

Posted 4 years ago

“Easy form. Alot or email reminders to complete. Await result with interest”

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Posted 4 years ago

Hi Catherine, thanks for the review, we'll let you know what the outcome is as soon as your application has been reviewed. Kind regards

Posted 4 years ago

“Very helpful 👌”

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Posted 4 years ago

Thanks for using our service Amanda, we try to be! Kind regards

Posted 4 years ago

“Fairly easy on line form filling exercise. Await results with interest.”

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Posted 4 years ago

Thanks for the feedback - we'll be in touch as soon as we have reviewed your application. Kind regards

Posted 4 years ago

“Most efficient and all relevant questions asked of me”

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Posted 4 years ago

We try to be as efficient as we can so that the process is as easy as possible for our customers. That's great feedback, thanks. Kind regards

Posted 4 years ago

“The process is super easy, they are helpful I have used them in the past and I did get some money, I have just processed claim again so am hopeful I get some money back. There is nothing to pay for checking.”

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Posted 4 years ago

Correct, it's a no lose situation! Thanks for the review, kind regards.

Posted 4 years ago

“Rather hard work and because I had a refund 3 years ago, not sure if I should do this again.”

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Posted 4 years ago

Thanks for the review. It's always worth having it checked, we'll let you know if you are due another. Kind regards

Posted 4 years ago

“Realy easy and straightforward 👍🏻”

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Posted 4 years ago

Thankyou so much we really appreciate it. Kind regards

Posted 4 years ago

“Easy to apply, not sure what the result will be”

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Posted 4 years ago

Thanks for the review. Fingers crossed we'll find you a refund. Kind regards

Posted 4 years ago

“Easy to fill in application”

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Posted 4 years ago

Thanks for the review, we appreciate it. Kind regards

Posted 4 years ago

“Its so easy, keeps HMRC on their toes”

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Posted 4 years ago

Haha! It really does! Thanks for the review, we appreciate it. Kind regards

Posted 4 years ago

The Tax Refund Company is rated 4.4 based on 901 reviews