The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for my order, everything arrived very well wrapped and in great condition. All above a beyond what I expected.”

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“Two beautiful plants received!”

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“Arrived on the day that I requested. Plant was larger than expected but I did not measure from the details stated on the website. Very much looking forward to adding to my collection once I find a suitable pot. Cheers.”

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“Look a bit smaller of the original picture but overall happy with the plant”

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“The plant is in OK condition (could be a bit better), and the delivery times could be a bit shorter. Otherwise, all good.”

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“Great plant - lovely presentation ! will definitely purchase from The Stem again.”

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“The orchid I ordered came and looks beautiful. Efficient service and fantastic value for money for a quality item!”

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“Good but not brilliant. Did not come in any kind of packaging, just some random guy delivered them by hand. Should charge a little more and provide better pots.”

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“Very pleased with my money tree. It was delivered a day later than stated but came in good condition and as described in size/dimensions. There was one snapped branch but it didn’t affect the overall look of the plant.”

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“I have utilised the stem on several occasions and found their product and services to be exemplary. I would not hesitate to recommend them to anyone. The plants arrive in very good condition and delivery is swift and professional. Shirley a very satisfied customer.”

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“Fast delivery and no leaves or flowers missing. I would have liked more buds on the orchid.”

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“I’ve ordered plants from other online companies but this was my first time from The Stem. The service was great, and I was really pleased to receive a plastic free delivery”

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“Great plants. Larger than expected which is a definite positive”

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“Great. Simple. Affordable.”

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“Not sure how I feel about the plants being delivered without something to carry them in but no real complaints and I’ll likely be a returning customer. Six day delivery is a little longer than I was expecting.”

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“I love the plants we received and the delivery went without any issues. The team were responsive to questions I asked as well. I know I can look up information on the care of the plants myself and some of the plants do have little cards with information (e.g the easy care ones). But it'd be great to get a little plant card brochure with all the information I need some as 2 of the plants I got didn't really come with any information. But really I'm very happy with the service and would recommend.”

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“Good plant, healthy and delivered as expected. Was hoping it would be a little larger, but wasn't far off. Overall really pleased.”

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“Fast delivery, the plants were nice and food.”

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“Thank you so much for delivering my plants as promised ! Just what I needed ! Thank you”

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“Am very happy with my plants. They arrived very healthy, hooe I can keep them this way x”

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The Stem is rated 4.9 based on 4,918 reviews