The Workplace Depot Reviews - Read 2,449 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.91 out of 5

Visit Website

Phone:

0800 012 6777

Email:

hello@theworkplacedepot.co.uk

Location:

Miller House, Moorbridge Road East, Bingham

Write Your review

Tell us how The Workplace Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too good to be true. Too quick to send me a quote for the wrong product despite having requested it using their own item code. When quote was eventually confirmed the stock was unavailable, then supplemented some items to make it up and forced to pay by CHAPS to guarantee delivery of the amount remaining. Now had a phone call on day delivery is expected to say there isn't enough to make up the order. You have taken £6k of my cash upfront and now cannot deliver even the compromised order I had agreed. Customer Services have also given me grief about being upset about this today!! What an absolute disgrace. I am out of pocket and you have failed to deliver the product or anything on time. Epic Fail. Does not even deserve the one star I have to give you on this review”

Posted 2 days ago

“The city council had a very urgent need for barriers as part of our risk assessment to protect our staff, the public and deliver a Covid safe environment during our 2021 elections. Lydia smith in particular was very professional and answered all my queries and emails and ensured customer service and satisfaction were both delivered in a very timely manner and the order processed successfully. Many thanks”

Posted 1 week ago

“Amazing friendly service helping me find the right product”

Posted 1 week ago

“I ordered some garage storage boxes and one was broken when it arrived. I emailed the company -got a reply 10 mins later!!!!!!!!!!!!! The assistant couldn’t have been more helpful and I received a replacement 2 days later. Excellent customer care.”

Posted 1 week ago

Hi Annie, thank you for leaving us a great review - we're happy you're pleased with the products and services! If you need anything else in the future, please let us know and we will be more than happy to help out. Have a great day! Kindest regards, Shantel.

Posted 1 week ago

“best and most prompt customer service I have ever experienced”

Posted 3 weeks ago

Good Morning, thank you for taking the time to leave us a review and we're very happy you're pleased with our services. If you require anything else, please let us know and we will be more than happy to help out. Have a great day! Kindest regards, Shantel.

Posted 3 weeks ago

“The service was excellent.”

Posted 4 weeks ago

Hi Kasia, thank you for leaving us a review. If you need anything else in the future, please let us know and we will be more than happy to help out. Have a great evening! Kindest regards, Shantel.

Posted 3 weeks ago

“Despite me placing my order way before the 3pm cut off time, the Next Day delivery was a no show, when I called I was told not to worry as it’s out for delivery today. Still no sign of it so I waited in all day for nothing and now god only knows when the item will actually show up or what other days I’m supposed to stay home all day waiting for it”

Posted 1 month ago

“Excellent Service and prompt delivery I thoroughly recommend them”

Posted 1 month ago

Good afternoon Peter, thank you for taking the time to leave us a review. If you need anything else, please let us know and we will be more than happy to help out. Have a great weekend! Kind regards, Shantel.

Posted 3 weeks ago

“Whilst searching the internet for a particular product, I came across The Workplace Depot site. I found the product that I required, at an astonishingly good price. My telephone order was taken by Layla, a most pleasant, polite, and professional lady. After I apologised for it being such a small and inexpensive purchase, she simply said "no problem". Not only was my order taken, it was delivered the next day, free of charge! To top this wonderful service, even the telephone call was free! In this day and age, it is so reassuring that there are still companies that regard every customer, and every order important. I will definitely be revisiting this truly professional company again, and I will certainly be recommending them at every opportunity. Thank you all at The Workplace Depot, and thank you Layla, for listening to my apologise for such a small order, and being so polite. Kind regards to all of The Workplace Depot Team, and thank you.”

Posted 2 months ago

Thank you Nigel for the very kind words and I really appreciate you leaving this wonderful review and we thank you very much for your business. Kind regards, Layla.

Posted 1 month ago

“Shantel was great to deal with, would not hesitate to contact again”

Posted 2 months ago

“Great product, delivery always on time and excellent staff who are always very helpful”

Posted 2 months ago

Hi Nicola, Thank you for your review! We're very pleased you're happy with our services - we'll look forward to helping you hopefully in the near future with more enquiries. Have a great evening! Kind regards, Shantel.

Posted 2 months ago

“Shantel and the team as always were great. Also very happy with your great patience and help on the phone 😊.”

Posted 2 months ago

Hey Anne, Thank you for taking the time to me a review! I'm happy we could help out and get you the items required - if you need anything else, please drop me a call and I will be more than happy to help you out. Enjoy the rest of your day! Kindest regards, Shantel.

Posted 2 months ago

“Great 👍🏼”

Posted 3 months ago

Good Afternoon Tim, thank you for taking the time to leave us a review. If you need anything else in the future, please let us know and we will be more than happy to help out. Have a great day! Kind regards, Shantel.

Posted 2 months ago

“Shantel replies promptly to all enquiries and is very helpful. Prompt customer service.”

Posted 3 months ago

Hey Helen, Thank you for the review! I am really happy we're able to help out with each enquiry - please drop me a call and I will be more than happy to lend a hand in the near future. Have a great day! Kindest regards, Shantel.

Posted 2 months ago

“Brilliant Service, thank you!”

Posted 5 months ago

Hi Paul, thank you for taking the time to leave us a review. If you need anything else in the future, please let us know and we will be more than happy to help out. Have a great evening! Kind regards, Shantel.

Posted 4 months ago

“Super efficient and friendly service received today from my contact Shantel. Shantel was extremely helpful and polite throughout :) thank you”

Posted 5 months ago

Good afternoon, thank you for taking the time to leave us a review. If you need anything else, please let us know and we will be more than happy to help out. Have a great day! Kindest regards, Shantel.

Posted 4 months ago

“Excellent customer service over the phone processing order payments.”

Posted 6 months ago

Good morning Jordan, thank you for taking the time to leave us a review. If you need anything else, please let us know and we will be more than happy to help out. Have a great day! Kindest regards, Shantel.

Posted 6 months ago

“Great customer service. kept me up to date with order quality equipment arrived on time and in excellent condition”

Posted 6 months ago

Hi Allen, thank you for taking the time to leave The Workplace Depot a review. We're happy you're pleased with our services! If you need anything else, please let us know and we will be happy to help out. Have a good weekend! Kind regards, Shantel.

Posted 6 months ago

“Still waiting for my order & invoice for items paid £350 ordered 13 days ago No communication no feedback”

Posted 7 months ago

“I ordered 20 tensa barriers seven weeks ago, to enable social distancing at a museum. The person on the phone let me know that they were currently out of stock, but would be with us by early September. The payment was immediately processed by Workplace Depot, though we did not get a confirmation through until I chased it up multiple times. Eventually I was told that the invoice would be issued when the order was being fulfilled. I asked for updates on the order several weeks ago and was informed that the barriers would definitely be with us by the end of the second week of September at the latest. I again rang on Tuesday morning and was informed by the man who answered that he 'was looking at the boxes being ready to be collected' and that we should expect it on Wednesday (today). I rang on the Wednesday at 14.45 and spoke to the same man, who 'remembered my order' and said that the courier was out for delivery and would arrive before 6. At 5.30, having not had a delivery, I rang again, and the lady I spoke to told me that the shipment was 'delayed at sea!' As a museum that has to ensure the safety of its visitors, and who are opening again tomorrow for the first time in six months, we want to create a safe and welcoming environment. Workplace Depot made this very difficult for the museum and our visitors due to their rampant unprofessionalism. It is completely unacceptable behaviour top to bottom, from taking money immediately without issuing an invoice, to either lying or misinforming the customer when queried. I immediately cancelled our order and asked for an immediate refund.”

Posted 7 months ago

The Workplace Depot is rated 4.96 based on 2,449 reviews