The Workplace Depot Reviews

4.96 Rating 2,452 Reviews
100 %
of reviewers recommend The Workplace Depot
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.91 out of 5
Read The Workplace Depot  Reviews
Visit Website

Phone:

0800 012 6777

Email:

hello@theworkplacedepot.co.uk

Location:

Miller House, Moorbridge Road East, Bingham

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Anonymous
Anonymous  // 01/01/2019
Too good to be true. Too quick to send me a quote for the wrong product despite having requested it using their own item code. When quote was eventually confirmed the stock was unavailable, then supplemented some items to make it up and forced to pay by CHAPS to guarantee delivery of the amount remaining. Now had a phone call on day delivery is expected to say there isn't enough to make up the order. You have taken £6k of my cash upfront and now cannot deliver even the compromised order I had agreed. Customer Services have also given me grief about being upset about this today!! What an absolute disgrace. I am out of pocket and you have failed to deliver the product or anything on time. Epic Fail. Does not even deserve the one star I have to give you on this review
Posted 3 weeks ago
Despite me placing my order way before the 3pm cut off time, the Next Day delivery was a no show, when I called I was told not to worry as it’s out for delivery today. Still no sign of it so I waited in all day for nothing and now god only knows when the item will actually show up or what other days I’m supposed to stay home all day waiting for it
Posted 2 months ago
Still waiting for my order & invoice for items paid £350 ordered 13 days ago No communication no feedback
Posted 7 months ago
I ordered 20 tensa barriers seven weeks ago, to enable social distancing at a museum. The person on the phone let me know that they were currently out of stock, but would be with us by early September. The payment was immediately processed by Workplace Depot, though we did not get a confirmation through until I chased it up multiple times. Eventually I was told that the invoice would be issued when the order was being fulfilled. I asked for updates on the order several weeks ago and was informed that the barriers would definitely be with us by the end of the second week of September at the latest. I again rang on Tuesday morning and was informed by the man who answered that he 'was looking at the boxes being ready to be collected' and that we should expect it on Wednesday (today). I rang on the Wednesday at 14.45 and spoke to the same man, who 'remembered my order' and said that the courier was out for delivery and would arrive before 6. At 5.30, having not had a delivery, I rang again, and the lady I spoke to told me that the shipment was 'delayed at sea!' As a museum that has to ensure the safety of its visitors, and who are opening again tomorrow for the first time in six months, we want to create a safe and welcoming environment. Workplace Depot made this very difficult for the museum and our visitors due to their rampant unprofessionalism. It is completely unacceptable behaviour top to bottom, from taking money immediately without issuing an invoice, to either lying or misinforming the customer when queried. I immediately cancelled our order and asked for an immediate refund.
Posted 8 months ago
Needed the barrier next day but only the bottom frame arrived, no barriers. Emailed customer service and didn't get a response back
Posted 8 months ago
The Workplace Depot is rated 4.96 based on 2,452 reviews