The Workplace Depot Reviews

Name: The Workplace Depot
Address: Miller House, Moorbridge Road East, Bingham, Nottingham
Rating: 4.93

4.9 Rating 2,730 Reviews

100 %

of reviewers recommend The Workplace Depot

Company Reviews

Metrics

Info

4.9

Based on 2,730 reviews

Shipping & Delivery
Delivery Methods	Courier

Visit Website

Phone:

0800 012 6777

Email:

hello@theworkplacedepot.co.uk

Location:

Miller House, Moorbridge Road East, Bingham
Nottingham
NG13 8XB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy from this company there products are cheap rubbish that doesn't fit together. Locking tabs are completely different to the ones shown on pictures and instructions so it doesn't lock together just falls apart complete scam products”

Helpful Report

Posted 1 week ago

We're very sorry to hear you've experienced difficulties assembling your item, and we appreciate you taking the time to share your feedback. This certainly isn't the experience we want our customers to have. We'd be more than happy to help troubleshoot the assembly and determine whether there may be an issue with the product or if we can provide additional guidance. If you could please email us with your order number at hello@theworkplacedepot.co.uk, our team will look into this as a priority and work with you to find a suitable resolution. We look forward to hearing from you and resolving this for you.

Posted 1 week ago

“DO NOT BUY anything from The WorkPlace Depot. We were a loyal customer buying 1 particular product from them over many years - and whilst they will sell you a product - they leave you in the lurch with not offering replacement parts needed on that item. Its ridiculous - and had we known this would be the case - we would not have dealt with these people. If you think you need anything from The Workplace Depot - id advise you to shop elsewhere.”

Helpful Report

Posted 1 week ago

Good afternoon, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you've been disappointed with your experience. We understand how frustrating it can be when you're looking for a replacement part for a product you've purchased. Unfortunately, due to the size of our product range, over 20,000 workplace products, we're unable to stock or supply spare parts for every item we sell. The variety and volume of products make it impractical to hold replacement components for every model. Where a product has a manufacturing fault and replacement components are available, we will always do our best to supply the necessary parts. In some cases, however, the most appropriate resolution may be to provide a replacement product instead, depending on the item and the nature of the issue. We appreciate that this may not be the outcome you were hoping for, and we understand your disappointment. If your product has simply reached the end of its serviceable life through normal wear and tear, we'd be more than happy to help you find a suitable replacement and recommend the most appropriate option for your requirements. We value your custom over the years and are sorry that on this occasion we haven't met your expectations. The Workplace Depot

Posted 1 week ago

“I placed an order through Amazon for a roller tool cabinet and was given the delivery date of 24/2/2026, which I booked off work to be around for the delivery. Tracking information gave Royal Mail and that they were expecting the parcel, and a tracking number that registered on the RM site saying they were expecting it. Only problem was that PalletForce were used and this information was not updated, leaving both Amazon and myself blind. Had to find their website and email in, then to be told it was Palletforce and due between 11 and 2pm. It didn't arrive and I then found that the courier had broken down. Next day delivery added but I needed it to come to my work, which they said there was a redelivery charge for. Redelivery after no delivery? I cancelled the order and have bought a roller cabinet from a local supplier. Not a good customer experience and then being asked to pay for the redelivery are the reasons for the 1 star rating.”

Helpful Report

Posted 5 months ago

Hello, I am sorry for the initial delay and inconvenience caused, I have taken a look into this and as requested, we have amended the delivery date and updated the address, and can confirm this has been done at no additional charge. Please let us know if you need anything further. Kind Regards, The Workplace Depot

Posted 5 months ago

“Do not buy anything from this company. Read other reviews, this is not just me. They are unprofessional, incompetent at what they supposedly do and then massively aggressive when you contact them about an issue. They sent an item of mine to the wrong address, insisting it was me who inputted the incorrect address. Bare in mind, the address inputted was full including post code etc of a place I have never been to or even heard of the area and they refuse to give me a refund, new item or even have their courier pick the item back up and re-send it or refund me. An absolute terrible and intimidating company. STAY AWAY”

Helpful Report

Posted 9 months ago

Hello Matthew, Thank you for taking the time to leave a review I am so sorry that you have had this experience. I can see we have been in touch regarding this matter. Kind Regards, The Workplace Depot

Posted 5 months ago

“regarding 2 phone calls today for product SS3 The sales person was most unhelpful and kept referring me to the website. I wanted to order 2 of the trolleys but you have no stock until June 25 ?”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I’m truly sorry to hear that our sales representative was not as helpful as you expected and that you faced stock availability issues. We strive to provide excellent customer service and will use your feedback to improve. Please keep checking our website for updates, and we appreciate your patience. Kind Regards, The Workplace Depot

Posted 1 year ago

“Please note stock is not always available, very slow refunds, as still waiting over a week for full refund .”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We sincerely apologise for the inconvenience you've experienced with stock availability and the delay in your refund. This is certainly not the level of service we strive to deliver. Please reach out to our customer service team so we can assist you in resolving this matter promptly. Kind Regards, The Workplace Depot

Posted 1 year ago

“This company DO NOT guarantee next day delivery as advertised. I ordered a bench last Thursday within the timeframe for their guaranteed delivery. Waited in all day Friday, it didn't arrive. Was told it would arrive Monday so waited in all day. Guess what? It didn't arrive. Can't spend the rest of life at home on the off chance something might turn up so will try and get my money back but don't hold out much hope. Customer services useless.”

Helpful Report

Posted 1 year ago

“Bought a gas cage from this company and the build quality is terrible! Nothing lined up and the door hinges are very flimsy. Looks like it was mass produced in the far east. Ended up buying a replacement elsewhere. As the saying goes, buy cheap buy twice!!”

Helpful Report

Posted 1 year ago

Hello Bill, Thank you for taking the time to leave your feedback. We are so sorry to hear that you are unhappy with your product, this is not the standard that we expect. Please could you reach out to us direct so we can assist you further with this matter. Kind Regards, The Workplace Depot

Posted 1 year ago

“Delivery was 1 week late and had to chase twice. Ladder delivered was faulty. The company did nothing to help replace saying that on checking all their stock was faulty. Strangely they gave an immediate answer on this so they must have already known the stock was faulty and was taking a chance we wouldnt notice and accepted the goods. Very disappointing.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review, we apologise that you have not had the smoothest experience, this is not the standard that we expect. I have investigated this matter and can see that this has been resolved via email. Kind Regards The Workplace Depot

Posted 2 years ago

“I purchased on the 30th September 18 lockers 10SKULocker-5r and 8SKU locker -5r each were supplied with 2 Keys . For insurance purposes I wished to buy extra keys to my surprise THE WORKPLACE cannot supply additional keys ? So if you buy these lockers and loose the keys you cannot get replacement cut .”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to write this review. I'm sorry you are disappointed that we weren't able to supply spare keys for your lockers, however, I hope that our email offering some options of third parties who may be able to help will support you with gaining some more keys for these units. Kind regards The Workplace Depot

Posted 2 years ago

“The storage cabinet arrived at the correct date and time. However, the assembly instructions were comically bad. The drawings were small and difficult to interpret. The large metal panels (front, back and sides) warp incredibly easily. The net result is I have a new storage cabinet that already looks 5 years old. Yes, you could argue some of this is user error but I would recommend caution for non-tradespeople.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave a review. I'm sorry that you had difficulty with the assembly of your cabinet. This is feedback that we will be taking into consideration to be able to make adjustments and improve the experience for our customers. Kind regards The Workplace Depot

Posted 2 years ago

“Ordered Sunday its now Wednesday night still no delivery after being promised twice it was out for delivery. Two days wasted and still no product delivered”

Helpful Report

Posted 2 years ago

“Awful company wont take back faulty return, no customer care given in my opinion. Will avoid in future, plenty of companies i deal with offer customer care and satisfaction.”

Helpful Report

Posted 3 years ago

Hello, Thank you for sharing your experience and I'm sorry to understand it hasn't been perfect. We would never ask for a faulty item to be returned to us and we would also happily refund your order if not already completed. Please could you get in touch with us providing your Sales Order number, via email or telephone, so that we can rectify this issue? We look forward to hearing from you. Kind Regards, Chrissy

Posted 3 years ago

“Just recieved my brand new locker from the work place depot, opened it to find it is bent out of shape with 3 big dents and a scratch on the side. The returns jargon is a joke and designed as always to waste your time and make you give up. A shoddy piece of tat, produced by a shoddy greedy company.”

Helpful Report

Posted 3 years ago

Hello, I am sorry to understand the condition of the item you received. Our team will always go above and beyond to ensure you are 100% satisfied with the product and the service, so we would be grateful if you kindly make contact with us through telephone or email so that we can rectify this issue for you. We look forward to supporting you and making your experience the best yet. Kind Regards, Chrissy

Posted 3 years ago

“Very disappointing experience - ordered a product that was not as described. The return process has been shockingly bad both in terms of time and service. The company refuses to pay return postage. I would not recommend this company.”

Helpful Report

Posted 3 years ago

Hi Alistair, Thank you for your review - although I am saddened to hear you haven't had the best experience. Unfortunately as you are aware, we do not organise the return/collection of goods on our products unless stated as damaged. I understand from reviewing all communications this was agreed by yourself and you were happy to organise. I really hope that we can support you in future and if there is anything I can do to make your next experience the best yet, please get in touch. Kind Regards, Chrissy

Posted 3 years ago

“Bought a desk yesterday at 12:30pm for next day delivery. It's 6:15pm right now and still not here.waste of time. Haven't been emailed called or anything! I will never do business with this company again!”

Helpful Report

Posted 3 years ago

Hi Shaun, I am so sorry to read of your experience with your Desk Order. I know we have communicated over our support inbox but I wanted to reach out on here, too. I would really like to apologise for the delay in receipt of your order, as explained this was due to the ongoing ParcelForce strikes and unfortunately out of our control. Nevertheless, this does not meet our Next Working Day standard. I really hope we can create a new experience for you moving forward - my team and I will be on hand to support you anytime in the future. Please let me know if I can be of further support in the meantime. Kind Regards, Chrissy

Posted 3 years ago

“No free returns for defective items.”

Helpful Report

Posted 4 years ago

“Website said "in stock". Ordered given tracking number then told it's not in stock till March and offered some other stuff with a two week lead. This despite their website still saying "in stock" when they are telling me no stock. Shoddy and causing me commercial delay. Never again.”

Helpful Report

Posted 4 years ago

“13 Days after the invoice was sent and the items paid for. We are not prepared to wait any longer, we feel that 13 days is more than long enough to take some boxes from a warehouse and put them in a lorry, then to offer another week for ones that you actually dont have in stock is quite frankly ridiculous, or an additional month for ones we had originally ordered in good faith. Sadly this could have been the start of a lot more orders but as you are clearly not interested in our business, we will now have to purchase elsewhere. If we hadnt of chased you we would have still been waiting a year on ! Not very good customer service.”

Helpful Report

Posted 5 years ago

“Still waiting for my order & invoice for items paid £350 ordered 13 days ago No communication no feedback”

Helpful Report

Posted 5 years ago

The Workplace Depot is rated 4.9 based on 2,730 reviews