The Workplace Depot Reviews

Name: The Workplace Depot
Address: Miller House, Moorbridge Road East, Bingham, Nottingham
Rating: 4.94

4.9 Rating 2,656 Reviews

100 %

of reviewers recommend The Workplace Depot

Company Reviews

Metrics

Info

4.9

Based on 2,656 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 012 6777

Email:

hello@theworkplacedepot.co.uk

Location:

Miller House, Moorbridge Road East, Bingham
Nottingham
NG13 8XB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased on the 30th September 18 lockers 10SKULocker-5r and 8SKU locker -5r each were supplied with 2 Keys . For insurance purposes I wished to buy extra keys to my surprise THE WORKPLACE cannot supply additional keys ? So if you buy these lockers and loose the keys you cannot get replacement cut .”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to write this review. I'm sorry you are disappointed that we weren't able to supply spare keys for your lockers, however, I hope that our email offering some options of third parties who may be able to help will support you with gaining some more keys for these units. Kind regards The Workplace Depot

Posted 4 months ago

“The storage cabinet arrived at the correct date and time. However, the assembly instructions were comically bad. The drawings were small and difficult to interpret. The large metal panels (front, back and sides) warp incredibly easily. The net result is I have a new storage cabinet that already looks 5 years old. Yes, you could argue some of this is user error but I would recommend caution for non-tradespeople.”

Helpful Report

Posted 7 months ago

Good morning, Thank you for taking the time to leave a review. I'm sorry that you had difficulty with the assembly of your cabinet. This is feedback that we will be taking into consideration to be able to make adjustments and improve the experience for our customers. Kind regards The Workplace Depot

Posted 4 months ago

“Ordered Sunday its now Wednesday night still no delivery after being promised twice it was out for delivery. Two days wasted and still no product delivered”

Helpful Report

Posted 8 months ago

“Awful company wont take back faulty return, no customer care given in my opinion. Will avoid in future, plenty of companies i deal with offer customer care and satisfaction.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience and I'm sorry to understand it hasn't been perfect. We would never ask for a faulty item to be returned to us and we would also happily refund your order if not already completed. Please could you get in touch with us providing your Sales Order number, via email or telephone, so that we can rectify this issue? We look forward to hearing from you. Kind Regards, Chrissy

Posted 11 months ago

“Just recieved my brand new locker from the work place depot, opened it to find it is bent out of shape with 3 big dents and a scratch on the side. The returns jargon is a joke and designed as always to waste your time and make you give up. A shoddy piece of tat, produced by a shoddy greedy company.”

Helpful Report

Posted 11 months ago

Hello, I am sorry to understand the condition of the item you received. Our team will always go above and beyond to ensure you are 100% satisfied with the product and the service, so we would be grateful if you kindly make contact with us through telephone or email so that we can rectify this issue for you. We look forward to supporting you and making your experience the best yet. Kind Regards, Chrissy

Posted 11 months ago

“Very disappointing experience - ordered a product that was not as described. The return process has been shockingly bad both in terms of time and service. The company refuses to pay return postage. I would not recommend this company.”

Helpful Report

Posted 1 year ago

Hi Alistair, Thank you for your review - although I am saddened to hear you haven't had the best experience. Unfortunately as you are aware, we do not organise the return/collection of goods on our products unless stated as damaged. I understand from reviewing all communications this was agreed by yourself and you were happy to organise. I really hope that we can support you in future and if there is anything I can do to make your next experience the best yet, please get in touch. Kind Regards, Chrissy

Posted 1 year ago

“Bought a desk yesterday at 12:30pm for next day delivery. It's 6:15pm right now and still not here.waste of time. Haven't been emailed called or anything! I will never do business with this company again!”

Helpful Report

Posted 1 year ago

Hi Shaun, I am so sorry to read of your experience with your Desk Order. I know we have communicated over our support inbox but I wanted to reach out on here, too. I would really like to apologise for the delay in receipt of your order, as explained this was due to the ongoing ParcelForce strikes and unfortunately out of our control. Nevertheless, this does not meet our Next Working Day standard. I really hope we can create a new experience for you moving forward - my team and I will be on hand to support you anytime in the future. Please let me know if I can be of further support in the meantime. Kind Regards, Chrissy

Posted 1 year ago

“No free returns for defective items.”

Helpful Report

Posted 1 year ago

“Website said "in stock". Ordered given tracking number then told it's not in stock till March and offered some other stuff with a two week lead. This despite their website still saying "in stock" when they are telling me no stock. Shoddy and causing me commercial delay. Never again.”

Helpful Report

Posted 2 years ago

“13 Days after the invoice was sent and the items paid for. We are not prepared to wait any longer, we feel that 13 days is more than long enough to take some boxes from a warehouse and put them in a lorry, then to offer another week for ones that you actually dont have in stock is quite frankly ridiculous, or an additional month for ones we had originally ordered in good faith. Sadly this could have been the start of a lot more orders but as you are clearly not interested in our business, we will now have to purchase elsewhere. If we hadnt of chased you we would have still been waiting a year on ! Not very good customer service.”

Helpful Report

Posted 2 years ago

“Still waiting for my order & invoice for items paid £350 ordered 13 days ago No communication no feedback”

Helpful Report

Posted 3 years ago

“I ordered 20 tensa barriers seven weeks ago, to enable social distancing at a museum. The person on the phone let me know that they were currently out of stock, but would be with us by early September. The payment was immediately processed by Workplace Depot, though we did not get a confirmation through until I chased it up multiple times. Eventually I was told that the invoice would be issued when the order was being fulfilled. I asked for updates on the order several weeks ago and was informed that the barriers would definitely be with us by the end of the second week of September at the latest. I again rang on Tuesday morning and was informed by the man who answered that he 'was looking at the boxes being ready to be collected' and that we should expect it on Wednesday (today). I rang on the Wednesday at 14.45 and spoke to the same man, who 'remembered my order' and said that the courier was out for delivery and would arrive before 6. At 5.30, having not had a delivery, I rang again, and the lady I spoke to told me that the shipment was 'delayed at sea!' As a museum that has to ensure the safety of its visitors, and who are opening again tomorrow for the first time in six months, we want to create a safe and welcoming environment. Workplace Depot made this very difficult for the museum and our visitors due to their rampant unprofessionalism. It is completely unacceptable behaviour top to bottom, from taking money immediately without issuing an invoice, to either lying or misinforming the customer when queried. I immediately cancelled our order and asked for an immediate refund.”

Helpful Report

Posted 3 years ago

“Needed the barrier next day but only the bottom frame arrived, no barriers. Emailed customer service and didn't get a response back”

Helpful Report

Posted 3 years ago

The Workplace Depot is rated 4.9 based on 2,656 reviews