Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 1,885 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 1,885 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 28th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courier delivered to a random house despite us being in all day. Left no note as to where it was left, or even that it had been delivered, so we had to walk up and down the street knocking on doors to find it. Given we paid for fast delivery this meant we’d paid for nothing.”

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Posted 2 years ago

“Cant comment as havnt received the sample yet ?”

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Posted 2 years ago

“As we stand it has taken 6 days for something shipped "Next day" to arrive. What has been delivered is incomplete (3 out of 5 items missing) and what has been delivered is damaged. I am now awaiting contact from Tile Experience to rectify these issues.”

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Posted 2 years ago

Good Morning Jasmine. Apologies regarding this. Because of the delay we will refund your carriage and try and rectify the issue as soon as possible. Kind regards, The Tile Experience

Posted 2 years ago

“Item out of stock. Wasted time and petrol going to collect something that wasn't there. Now trying to get my refund 4 days later and counting..”

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Posted 2 years ago

“terrible experience. tiles turned up all damaged an then was lied to on when i would receive a replacement..”

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Posted 2 years ago

“I haven't received my order yet (ordered Monday for next day delivery by Wednesday) so probably best to hold off sending me an email asking for a review!”

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Posted 2 years ago

“poor service ordered next day delivery on Wednesday 18th and still not received goods 3 days later”

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Posted 2 years ago

“Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!!”

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Posted 2 years ago

“I have not received my purchase as of yet. Still waiting for my order”

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Posted 3 years ago

Hello, We are very sorry to hear that you have yet to receive your order. We will look into this first thing this morning and get back to you.. Kind regards, The Tile Experience

Posted 3 years ago

“I'd rather chew my own arm off than buy from them again - less painful! An order for a pallet of tile adhesives was placed on a next day delivery, which never arrived! We had a whole team of tilers come to a grinding halt, as these had not arrived when promised. On the Friday, the day after is was meant to arrive, we chased them to try and get it delivered and got the response that it would be delivered by 10am on the Saturday. Conveniently; none of the contact numbers work, or are answered, on Saturdays! So the whole team of tilers that have been paid to work overtime on the weekend, sat around not being able to do anything! Costing circa £900 per day! The Monday arrived, and the response from them was that it was delivered. This statement made, without the offer of a proof of delivery, instead they started blame shifting. No feedback regarding the status of the order, the only time we heard anything was when we phoned to find out what is going on, even then it came to nothing! We eventually ended up cancelling the order, exactly a week after we ordered it (without delivery taking place), with us being out of pocket due to massive site delays and wasted overtime expenses! In my opinion - AVOID THEM AT ALL COST! I'm not surprised that they have a 97% positive feedback sttatistic on their website, as it is an absolute mission just to be able to get an INVITE to review! I suspect many individuals eventually just give up without saying their bit, but tenacity got the better of me. If you value your hard earned cash, do not gamble on it working out for you. We will have to see how long it takes for the refund to come through. We can only hope this happens faster that their existing track record of responsiveness with uss, but I'm not holding my breath for fear of hypoxia.”

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Posted 3 years ago

“Having to argue for ten minutes with customer service to try and convince them they have made an error with my order not me is very disappointing. Having to send them evidence to prove the error from there own Web order system, and being dealt with by a person who should not be in customer service due to an arrogant, rude and obnoxious attitude does not leave me impressed....”

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Posted 3 years ago

“Hi I have only just open my tiles that were bubble rapped there was about 35 tiles all broken I am now short I needed about 125 tiles I ordered about 170 an now I am short”

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Posted 3 years ago

Tile Experience is rated 4.8 based on 1,885 reviews