Dan Mawby
Absolutely diabolical, sent the wrong thing then tried to charge me £360 for a return journey
Helpful Report
Posted 1 year ago
Thank you for taking the time to write a review, every review is crucial for us to better the service and company. I have looked in to your comments, we sent a confirmation email to you the day your order was placed – 9th October, we also sent a dispatch email when your goods were dispatched on the 10th October and both contain details of the product purchased. When speaking with the management team about this complaint you informed us you did not check these emails and realised it was the wrong product when delivery was attempted on 10th October. As delivery was attempted the external hauliers charge us to return, we have to pass this charge onto the customer.
Kind regards,
The Stone and Garden Company
Posted 1 year ago
The Stone and Garden Company is rated 4.56 based on 602 reviews

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