Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.62

4.6 Rating 993 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

Write Your review

Tell us how Stone & Garden Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and customer service. Will use again 5 *”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review Maureen. We look forward to receiving any future orders from yourself. Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us on sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“100% recommend this company. I ordered some stone to be delivered. Can't fault anything. Communication was great, kept well informed about my order and when it was going to be delivered. Love the stone ( Scottish pebbles) even the delivery driver was lovely and helpful 😁 thankyou.”

Helpful Report

Posted 2 years ago

Wow, thank you for the lovely 5-star review! I'll pass on the great feedback about the Palletways driver 😊 Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us on sales@stoneandgarden.co Thanks, Jacqui

Posted 2 years ago

“Easy to order communication excellent Happy helpful delivery Lovely pebbles”

Helpful Report

Posted 2 years ago

Thank you Michelle for the lovely 5-star review, I'm glad you're happy with your order. Have a great day, Jacqui 😊

Posted 2 years ago

“Efficient and kept in touch all the time. Delivery was held up but was sorted first thing following morning. Have ordered some more stones from them.”

Helpful Report

Posted 2 years ago

Hi Kathryn, Thank you for taking the time to leave us a 5-star review, it's greatly appreciated! I'm sorry there was a slight delay in your delivery. Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Have a great day, Jacqui 😊

Posted 2 years ago

“Great product , price and service. Nothing to dislike. Will use again”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a 5-star review! Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us at sales@stoneandgarden.co Have a great day, Jacqui 😊

Posted 2 years ago

“I dealt with your company 18 months ago and because of excellent service & price had no hesitation having moved recently to come back to you. Again great service and nice web site easy to use. If i had purchased local in west sussex i would have paid a lot more & not received such good service. Thank you. Jack.”

Helpful Report

Posted 2 years ago

Hi Jack, Thank you for the awesome 5-star review! We love to see returning customers happy again with their orders from us. Once you've completed your project we'd love to see any photos of it you'd be willing to share, just email us at sales@stoneandgarden.co. Thanks, Jacqui 😊

Posted 2 years ago

“Good website. Fast efficient service, but the 2x850 keg bags of Alpine Black gravel were so badly covered in dust, you’d have thought it was light brown. They advise it may still be dusty, but with a thick covering of it, would mean you don’t get as much gravel as you would with a normal slightly dusty covering, as it must add to the weight. We’re very pleased with the end result, but we used an awful lot of water hosing it off.”

Helpful Report

Posted 2 years ago

Hi Jayne, Thank you for taking the time to leave us a review about your recent order. All of the products we sell are naturally quarried so an element of dust will be on the products which can vary from bag to bag, we don't have any washing facilities on-site, unfortunately so I am sorry for any inconvenience this has caused. Once you've completed your project we'd love to see any photos of it you'd be willing to share, just email us on sales@stoneandgarden.co. Thanks, Jacqui

Posted 2 years ago

“Ordered 850kg on the website, delivered on time. Product is exactly as described. I would use The Stone and Garden company again”

Helpful Report

Posted 2 years ago

Thank you for the great 5-star review, we look forward to receiving any future orders from you! We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Jacqui 😊

Posted 2 years ago

“Delivered on time and placed where we wanted them no complaints”

Helpful Report

Posted 2 years ago

“Great service from this company . Easy ordering on line and lots of information about delivery. When I had a query it was answered straight away from a lovely lady and was even able to tell me exactly what I needed to know. Also the price was really good too👍”

Helpful Report

Posted 2 years ago

Thank you for the amazing 5-star review, Susan, I'm glad we could help with any questions you had. We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Have a great day, Jacqui 😊

Posted 2 years ago

“Good quality products, with an easy ordering process and excellent communication up to the day of delivery. Highly recommend!”

Helpful Report

Posted 2 years ago

Thank you for leaving us a fantastic review Craig, we're so happy you'd recommend us! We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Have a great day, Jacqui 😊

Posted 2 years ago

“great service, great product”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, Paul. We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Have a great day, Jacqui

Posted 2 years ago

“Straightforward ordering, good level of information on website, good updates on delivery, arrived on time and put into the position I needed it. Couldn't really ask for more - very happy.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for the amazing 5-star review, we hope we're your 1st choice for any future orders 😊 We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Have a great day, Jacqui

Posted 2 years ago

“Had a full bulk bag delivered, I now need half the amount again but they wont sell me half bag or wont let me collect in my own flat bed so a poor service”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for the feedback, sorry you feel this way. Due to H&S rules, we're not open to the general public on-site for any orders, only trade companies. We don't have the 80-120mm Scottish Cobbles available in a half bag, only the 850kg bulk bags are available. We're sorry we weren't able to help you further. Thanks, Jacqui

Posted 2 years ago

“Excellent service from customer services and delivery staff.Essy to order online and would definitely use again”

Helpful Report

Posted 2 years ago

Hi David, Thank you for taking the time to leave us a lovely 5-star review. We look forward to receiving any future orders from you! Have a great day, Jacqui.

Posted 2 years ago

“I might have received the wrong order for part of my order. It does not appear that I have received 80mm-100mm cobbles as requested, rather 2 x jumbo bags of 100mm-200mm cobbles.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for taking the time to leave a review, sizing variation can occur due to the screening process across the products as they're naturally quarried. I've looked at your order and can't see any notes post-delivery from you about what you've received so I shall look into this and come back to you via email ASAP to resolve any issues. Thanks, Jacqui

Posted 2 years ago

“Good price and quick delivery. Helpful delivery driver.”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review Anna-Marie! Have a great weekend. Jacqui 😊

Posted 2 years ago

“Great company and product. I need to order more!”

Helpful Report

Posted 2 years ago

Hi Emma, thank you for leaving the review, the 40mm Green Slate is in stock so you'll be able to place another order without any issues. Have a lovely weekend Jacqui 😊

Posted 2 years ago

“Prompt delivery service, product exactly as described”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review, Traci! 😊 We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Jacqui

Posted 2 years ago

“Perfect for what we needed. Arrived on time on the right say quoted so very happy. Would definitely use again”

Helpful Report

Posted 2 years ago

Thank you for the great review David, it's brilliant to hear you'd recommend us! 😊 We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co! Jacqui

Posted 2 years ago

Stone & Garden Direct is rated 4.6 based on 993 reviews