Stone & Garden Direct Reviews

Name: Stone & Garden Direct
Address: Altico Garden Products Ltd, Holme Wood Lane, Armthorpe, Doncaster
Rating: 4.61

4.6 Rating 1,001 Reviews

91 %

of reviewers recommend Stone & Garden Direct

4.6

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01302354500

Email:

sales@stoneandgardendirect.com

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Stone & Garden Direct 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and product”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review Amanda! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Fantastic service and quick delivery delivery team was great put everything where I wanted it thanks”

Helpful Report

Posted 2 years ago

I'm glad you were happy with everything regarding your order Shaun, thank you for the 5 stars! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“The produce (20mm Cotswold chippings) was excellent with a low proportion of dust. Delivery was free and efficient and within the days quoted. Delivery information was accurate and all the ‘paperwork’ excellent. This was the second delivery and a very competitive price.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a great 5-star review Robert! I'm glad you found everything good with your order, we like to make the pricing as easy as we can for the customer which is why when you're on the product page on the website and use the drop down box to add the 1st two letters of your postcode the price it changes to is including delivery & VAT for you automatically, rather than have lots of different figures for each element! We look forward to receiving any future orders from you! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Products ordered were OK, but not as high quality as pictured. The 'polar' white chippings were chalky and dusty, but fine: the black basalt had obviously been wet when photographed. In the dry, it is very grey, so disappointing. Probably partly my error in thinking I'd get something shiny and black. More problematic was delivery, which failed to arrive on the stated day, then failed again the day after, until after a day and a half staying in, we had to leave the driver to (thankfully) deliver in our absence. So not a great story overall ...”

Helpful Report

Posted 2 years ago

Good morning Mark, Thank you for taking the time to leave us a review on your recent order, I am sorry you're not 100% happy with your order. We unfortunately don't have any washing facilities on site so all of our products as they're naturally quarried can arrive with quarry/product dust on them, it can be easily dispersed by hosing it down or just letting nature take it's course. With regards to the Black Basalt we do have a handful of photos showing it both dry & wet and the product description references it being black when wet and grey when dry, apologies you weren't completely happy with the bulk bag you received. I have forwarded your comments with regards to the delivery across to Hastings but I do know that Ben from Hastings Freight was dealing with the delay for you as he contacted us to say that the driver would arrive after you'd gone away but you were going to leave a note on where the safe place was, apologies your order wasn't able to be delivered on your estimated delivery date, the depots do try to adhere to the dates we request but any delays caused by traffic, breakdowns, drivers time etc is out of our control. We would love to see some photos of your completed project if you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Easy to navigate the website and make purchases. Delivered in good time and quality of product excellent, as always.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review, I'm glad you're happy with everything! We'd love to see some photos of your completed project that you'd be happy for us to add to our product pages & social media for reference (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Really good service and quality products”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review Tony, really appreciate it! We'd love to see some photos of your completed project that you'd be happy for us to add to our product pages & social media for reference (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Service is good but stone delivered are Bit darker then the photo on website.”

Helpful Report

Posted 2 years ago

Thank you for the product review & 4 stars Nasir, we do try and add as many photos we can from customer orders or what we have taken professionally to the website to show how the Cotswold can look dry/wet and with all of our products being naturally quarried there can be variations to the colour, size shape etc. We also do offer a product sample service where you can see the gravel to make sure you're happy with the appearance prior to placing a bulk bag order. We'd love to see some photos of your completed project that you'd be happy for us to add to our product pages & social media for reference (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Fantastic service from this company highly recommend them we had no problems at all and a great price thanks to all the team”

Helpful Report

Posted 2 years ago

Morning Paul, Thank you for taking the time to leave us a great review, we all do appreciate it! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Good selection of size stone. Delivered on time and placed were I requested.”

Helpful Report

Posted 2 years ago

We appreciate the 4-star review Patrick! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Very pleased. The delivery was as planned and the delivery man put the bulk stones exactly where I wanted on the drive. Thank you”

Helpful Report

Posted 2 years ago

Thank you for a the 5-star review Nicholas, I'm glad you're happy with everything! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Just had a ton of Blossom stone delivered what a great service you have given us definitely use again great service and a great price thank you all .”

Helpful Report

Posted 2 years ago

Morning Paul, Thank you for a lovely 5-star review I'm glad you're happy with everything from start to finish! We look forward to receiving orders from you in the future! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“I have given 5 stars to Stone and Garden because I was very satisfied with the product ordered. I was however really unhappy with Palletways delivery. The delivery driver wouldn’t speak or acknowledge anything said to him which was very upsetting for my 87 year old husband. This is the worst delivery experience we have ever had”

Helpful Report

Posted 2 years ago

Hi Beverley, Thank you for leaving us a review about your order, we appreciate that although you had a negative experience with the delivery driver you gave us Stone & Garden 5 stars, I have passed on your feedback to the haulier to speak to the delivery depot about the driver so sorry for the experience you had, we hope that this wouldn't stop you from ordering from us in future as the depots will have several drivers and we love to see returning customers. We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Order was delivered as required with an update on the day of delivery of E. T. A. Qaulity of the product was as decided. Driver was also helpful in getting the pallet (1 tonne) as close to property front door.”

Helpful Report

Posted 2 years ago

We appreciate the great 5-star review you've left for us Ian, I will let our haulier (Hastings Freight) know about the positive driver feedback so they can pass this onto him. We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Perfect size slates as described. Helpful delivery guy. Thanks”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for taking the time to leave us a review, I'm glad you're happy from start to finish! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Brilliant would recommend!!”

Helpful Report

Posted 2 years ago

Thanks for the review & that you'd recommend us! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Great product and delivery on time 5*”

Helpful Report

Posted 2 years ago

Thank you for the 5-star review Matthew I'm glad you're happy with everything! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Excellent service and product was great as expected”

Helpful Report

Posted 2 years ago

Thanks for the 5 stars Jason! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Received 3 bulk bags of 20mm dove grey stone on Friday as requested. Excellent service from the quality of the stone to the driver who delivered it. Very good company to deal with. I would definitely use again and recommend to all my friends and family.”

Helpful Report

Posted 2 years ago

We love it when our customers would recommend us so thank you for the 5 stars Michael, I'm pleased you're happy with everything from start to finish. We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

“Needed a lot of stone to finish off a garden project. Order process was quick and easy - 850kg of stone delivered and has finished my garden off a treat”

Helpful Report

Posted 2 years ago

Thank you Simon for the lovely 5-star review! I'm glad you were happy with everything from start to finish! I can see you've also left us a product review with a photo, the Alpine Black looks great! Thanks, Jacqui

Posted 2 years ago

“Perfect service from ordering to delivery,would definitely recommend.”

Helpful Report

Posted 2 years ago

We appreciate the 5 stars review Stuart! We'd love to see some photos of your completed project that you'd be happy to share with us for our product pages & social media (our email address is sales@stoneandgarden.co). Thanks, Jacqui

Posted 2 years ago

Stone & Garden Direct is rated 4.6 based on 1,001 reviews