The Rave Cave Reviews

Name: The Rave Cave
Address: River House, Spetisbury, Blandford Forum, Dorset
Rating: 4.85

4.9 Rating 977 Reviews

98 %

of reviewers recommend The Rave Cave

4.9

Based on 977 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rave Cave:

The UK's Leading Supplier of High Quality kaleidoscope & Diffraction Glasses

Visit Website

Phone:

+447446975704

Email:

hello@the-rave-cave.com

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The Rave Cave 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tldr: Do not ever order from this company. I ordered a Christmas present for a friend on the 3rd of December. On the website they say they need 3-5 days, of course they didn’t deliver in that window. Not only did they not deliver in the window promised, the delivery person said they "delivered" the parcel without any proof, obviously I did not get the product and my Secret Santa still has no gift in February. I tried to tell them what happened, as of the time of writing this, it has been 76 days without any real update from them. They opened a case with Royal Mail and we’re still waiting. Now any decent company would not actually “question” if I am trying to scam them for the insane amount of 64€, any decent company worth a nickel would offer me a refund or a new product and then take the time to resolve this with Royal Mail. But as you can see with my leading up to this, this is not a decent company, this is a company run by kids and/or buffoons. Unfortunately, I cannot rate them less than 1 star, but this has been by far the worst B2C experience I have had in my life. My advice to you, whoever you are, is do not order from this company even if it is the last thing you want to do on earth. Because if you face the slightest issue, you’re on your own, they will take your money, and their sweet time to figure out what to do with it.”

Helpful Report

Posted 2 months ago

Hi Jamil, Thank you so much for your purchase and for taking the time to leave us some feedback, we really appreciate it. I’m very sorry that there was an issue with this order, and for the time it is taking to provide a resolution. You placed an order with us on the 3rd of December and we dispatched it the next day by Royal Mail Priority International Tracked post on the 4th of December. You contacted us on December 26th to let us know that you hadn’t received your order. We checked the tracking number for your order and provided you with a proof of delivery to your office block on the 11th of December, just within our estimated timeframe of 5 working days for delivery to Ireland. We discussed the issue and you said that you had checked for the parcel and couldn’t find it at your office block. It appears to have gone missing at some point after delivery. We opened a missing parcel claim with Royal Mail, and provided you with the case number so you can independently check the progress. In a case where we have a proof of delivery to the address provided we will await the outcome of a lost parcel claim to be determined before issuing a replacement or refund. I appreciate that losing a parcel is a frustrating situation, as it is for us also. We are in close contact with Royal Mail, unfortunately this claim is taking longer than usual due to a backlog on their side. I am very sorry for this experience, it is extremely rare that a parcel goes missing at the point of delivery, and I can assure you that this is not a regular experience for our customers. We expect to have a resolution for you very soon. All the best, Dan (Founder)

Posted 2 months ago

“It’s been 2 and a half weeks and I have any news about my order yet.”

Helpful Report

Posted 8 months ago

Hey Giorgos, Thanks so much for your order, and for taking the time to leave us some feedback. So sorry to hear that your order might be running a little bit late. Looking at our records your order was dispatched from our UK office on 08/08 by Royal Mail international priority airmail. We would have expected this order to be with you by now but using the tracking information we can see this one got held up in customs for a couple of weeks. I can see that your order has now cleared customs and will be with you shortly. We are already conversing by email and will continue to keep in close contact until we have confirmation that your order has arrived safely. Many thanks and best wishes

Posted 8 months ago

“I ordered a led whip at the rave cave and did not have a very good experience. The delivery was super fast but I quickly realise i didn’t receive the whip with the good optic fibers. Moreover, the whip handle was not functioning at all. It was a refurbished whip in order to save some money, but everything was wrong with the product I received. I contacted them and they were super fast to respond but I had to exchange many mails to convince them that I wanted to get a whip with the fibers I ordered and not another one, and just a functioning one as well. In the end we agreed that I would send the whip back and they would send me a new one. The problem is that shipping from Switzerland is super expensive and I spent 25CHF to ship it and in the end the rave cave refused to reimburse me more than 12,5€ for the shipment. In the end, I got my whip with two weeks delays and lost 13CHF for a mistake that came from their side. I know error is human but I shouldn’t have had to pay more for their own error.”

Helpful Report

Posted 9 months ago

Hello! Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate it! This was quite a complicated case where you had purchased a refurbished unit of the space whip remix however we accidently sent you the more expensive model with a slightly different fibre head. We acknowledge this was our genuine mistake and understand how frustrating it must have been to receive something you weren't expecting. We sincerely apologise for this and immediately offered to assist you with an exchange as soon as we were made aware. It wasn't until later you reported an issue with your torch head. Again we offered an exchange and let you know how much we would be able to cover in shipping costs to send it back to us. This was calculated based on the amount you paid for shipping on your order (12chf) which we thought would be sufficient. When you emailed to advise us that you had shipped the whip back to us we were surprised to hear that it cost more than we had advised we would be able to cover. This was due to you using a more expensive shipping service. After checking the going market rate we agreed to provide an additional payment (2chf). In addition to this, the replacement unit you received was brand new, rather than the discounted refurbished unit than you paid for. We had hoped this might make it up to you for sending the wrong variant of the product in the first place. We are deeply sorry for the issues with this order but hope you are happy with the replacement new unit that you received. If you would like to order with us again we would like to offer you a discount to make up for this experience. Many thanks and best wishes,

Posted 9 months ago

“Ordered 1 item and after 2 weeks (almost 3 now) the package hasn't arrived yet. And it only has to go from UK to Germany”

Helpful Report

Posted 11 months ago

Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate you! I'm sorry to hear that your order might be running a few days late. Looking at our records I can see that your order was placed on the 16th of May and we dispatched it the same day by International Priority airmail. Unfortunately international parcels can sometimes be delayed due to customs processing, it happens sometimes. I will reach out to you directly with further details to ensure you have all of your order information to hand. Many thanks for your patience and understanding, hopefully the parcel will be with you very soon!

Posted 11 months ago

“not delivered”

Helpful Report

Posted 1 year ago

Hello! Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate you! Sorry to hear that you might not have received your order yet. Looking at our records I can see that your order was placed during the Christmas holidays and was dispatched the next working day via Royal Mail 48. Due to the holidays some short delays are to be expected. We will reach out to you directly to ensure you have your tracking information. Hopefully it will arrive tomorrow. Many thanks and best wishes,

Posted 1 year ago

“Product hasn’t arrived yet. It’s already been beyond approximated shipping period. Attempted to email your customer service to no avail.”

Helpful Report

Posted 1 year ago

Thanks so much for your purchase and for taking the time to leave us some feedback. We have responded to your email with all of the tracking information and will be pleased to continue to assist you by email. Small delays are quite common with international airmail, and this parcel is only just outside of the quoted time window. We hope it arrives very soon!

Posted 1 year ago

“I haven’t received my order yet so not great”

Helpful Report

Posted 2 years ago

Hi Rachael, Thank you so much for your purcahse and for taking the time to leave us some feedback! Looking into our records I can see that your order was dispatched from our UK offices on Monday and we are still just about within the quoted delivery timescale for this international shipment. I will reach out to you now via email to ensure you have all of your parcel information and a direct line of contact for us. Thank you for your patience, your order should be with you very soon! Many thanks and best wishes,

Posted 2 years ago

“I’m still waiting to receive the products and I didn’t get any further information.”

Helpful Report

Posted 2 years ago

Thanks so much for your purchase, and for taking the time to leave us some feedback, we appreciate you! I am so sorry to hear that you might not have received your order yet. Unfortunately there are sometimes unpredictable delays with international post, In this case the parcel is clearing through your local customs and will be with you shortly. All of your parcel details can be accessed via your order page. Order information is sent via email, and is also available through your website account. I will follow up directly to ensure you have all of the information that you require. We encourage customers to contact us via email or telephone for immediate assistance. Many thanks and best wishes,

Posted 2 years ago

“My product got stuck in customs due to The Rave Cave didn't paid the export taxes. So everything you buy, add on 10 € to get your product...”

Helpful Report

Posted 2 years ago

Thanks so much for your purchase and for taking the time to leave a review, we appreciate you! I am so sorry to hear that you have been charged import taxes on your shipment. When a package is delivered internationally it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges may be due once the package arrives in the destination country and may require paying before delivery. The Rave Cave is a small business operating out of the UK. We are unable to calculate or pay import charges on behalf of an international buyer. To ensure you receive your order at the best possible price we keep our international shipping rates as low as possible. I am really sorry that this wasn't a perfect shopping experience this time. We hope you are pleased with the product and hope to deal with you again soon.

Posted 2 years ago

“The item never came and the support team doesnt reply.”

Helpful Report

Posted 3 years ago

Hi Stephen, Thank you for your purchase and for taking the time to leave us some feedback. I am sorry that you haven't received your parcel and that you thought we were ignoring you, please be rest assured that we will ensure that you receive what you have ordered. We responded to your email within 30 minutes yesterday and I notice you have just sent a reply to my email while I am writing this. As per my email it looks like your order was submitted missing a house number. We will arrange re-delivery with you once confirming the correct address. I hope this resolves your complaint. Best wishes,

Posted 3 years ago

“I have not yet received my delivery, so cannot comment.”

Helpful Report

Posted 5 years ago

Hi Michael, Thanks so much for your purchase and for taking the time to leave us some feedback, we really appreciate you. Sorry to hear that your parcel hasn't been delivered yet however we are still within the quoted delivery timescale. After reviewing the tracking information we expect your order to arrive tomorrow. We will reach out to you via email so that you have a direct line to our customer service team. Many thanks!

Posted 5 years ago

“I didn't receive my glasses”

Helpful Report

Posted 7 years ago

Dear Ettore, Thanks very much for your recent purchase. We have previously discussed this issue, the reason you did not receive your glasses is because when you entered your address on our website your did not provide your house number, the postman was unable to deliver your items with the delivery information that you provided. We have since sent the glasses out to you again with the correct address details as provided by you, I am glad that this issue has now been resolved, enjoy your new glasses! Best regards, Dan

Posted 7 years ago

The Rave Cave is rated 4.9 based on 977 reviews