The Rave Cave Reviews

Name: The Rave Cave
Address: River House, Spetisbury, Blandford Forum, Dorset
Rating: 4.85

4.9 Rating 974 Reviews

98 %

of reviewers recommend The Rave Cave

4.9

Based on 974 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rave Cave:

The UK's Leading Supplier of High Quality kaleidoscope & Diffraction Glasses

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Phone:

+447446975704

Email:

hello@the-rave-cave.com

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The Rave Cave 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good communication with customers but is missing a tracking code for free.”

Helpful Report

Posted 1 year ago

Thank you for your purchase and for taking the time to leave us some feedback, we appreciate you! We offer both tracked and non-tracked posted options at cost. International tracked shipping is considerably more costly than non-tracked and just isn't worthwhile for many smaller orders. Please select the service you require at checkout. We are happy to assist with tracking enquiries via email. Many thanks and best wishes,

Posted 1 year ago

“Cool, but its really bad viewingfield, its pretty Dangerous, so not optimal for a rave”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks so much for your purchase and message, we appreciate you! So sorry to hear that you aren't happy with the viewing field of your LED mask. I do agree that your viewing field would be reduced and extra care should be taken while wearing it. Unfortunately if the eye holes were bigger it would take away from the aesthetic so a balance must be found. You are of course welcome to initiate a return within the terms of our returns policy. We hope to deal with you again soon. Many thanks and best wishes,

Posted 2 years ago

“I can't reallt say much yet. Didn't get a tracking number so I don't know when or where it's gonna arrive or what numbers to tell the cashier. I'll probably enjoy them when they arrive tho.”

Helpful Report

Posted 2 years ago

Hi Jimmi, Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate you! I am happy to confirm that we dispatched your package on Thursday last week and it is currently in transit to you in Sweden. We are still inside the quoted estimated delivery window. I will reach out to you now via email to ensure that you have all of the information you need! Many thanks and best wishes,

Posted 2 years ago

“how should i reciew it if it didn't even arive jet”

Helpful Report

Posted 3 years ago

Hi Serge, Thanks so much for your purchase and for taking the time to leave us some feedback. Our reviews system will send a request for a review a few days after purchase regardless of whether you have received the item. Your parcel was dispatched on the 7th of December via Priority Airmail and should be with you very soon. I will reach out to you by email so that you have our contact details. Best wishes,

Posted 3 years ago

“It is quite expensive item for such a quality. A bit disappointed in communication as well - I had to opt out 3 times and they kept sending me ads :(”

Helpful Report

Posted 3 years ago

Hi Sigita, Thank you very much for your purchase and for taking the time to leave us some feedback. I am sorry that our products and service didn't fully meet your expectations on this occasion. We do offer a generous returns policy in case a customer is not entirely happy with a product. I have ensured that you are now opted out of emails from us. Best wishes,

Posted 3 years ago

“I bought the ultimate extreme diffraction glasses and they were awesome. They were so much fun, I was at a festival and putting them on other people just to see their face in awe at the transformation of the lights. However, after receiving and using once, one person missed my hand when giving them back and they dropped on the floor from about waist - chest height. One lens popped out with the 2 films and I couldn't get them back in, was hoping for them to be sturdier than that as that was the first time they were dropped and broke instantly. Unfortunately I've now lost the lens and so I have to rave one-eyed haha. Definitely worth the fun but bit sad about the lens.”

Helpful Report

Posted 5 years ago

Hi Callum, Thank you so much for your purchase and for taking the time to leave us some feedback. Great to hear that you like the glasses but we are devastated to hear that they broke. We can't comment on whether this damage would have been caused at the moment when they were dropped or before this time and the lens happened to come out then. Although we don't cover the glasses for damage caused at events, we really appreciate you sharing the glasses. In this case we would like to offer you a significant discount towards purchasing a new pair if this would be of interest to you. We will reach out to you now via email.

Posted 5 years ago

“Loved the note in the package, loved the sticker and overall service. However, I order FIVE pairs of glasses (the paper ones) but only received FOUR. Please send me the final one or make up for it in some way as I ordered five for my friends and me, someone had to go without when we went to a party? :( Thanks”

Helpful Report

Posted 6 years ago

Hi Arthur, Thank you so much for your recent purchase and for taking the time to leave us some feedback. I am sorry to hear that one pair of paper diffraction glasses was missing from your order, we are normally very good with this and will often put extra pairs and freebies in our parcels. As way of an apology we will re-send your entire order today so that you definitely have 5 pairs for your next event. Best regards, Dan

Posted 6 years ago

“I recieved my product very fast. I haven't even opened the box yet as I won't be using my diffraction glasses until Feb 17th & 18th when I go 2 party in the Netherlands. I sure am looking forward 2 the party and I sure am look forward 2 trying out my diffraction glasses”

Helpful Report

Posted 7 years ago

“I have not yet received my order”

Helpful Report

Posted 7 years ago

Dear Carl, Thank you very much for your recent order and for taking the time to leave us some feedback. Sorry to hear that your glasses have not yet arrived, they were posted out the next working day via international airmail and we are currently still within the delivery estimate. I would expect that they will be delivered in the next couple of days. I will reach out to you via email now to open communications regarding this. Many thanks, Dan

Posted 7 years ago

“I still have not recieved my products as of Monday 28/9, looking forward to seeing them but i do wonder if they have gotten lost on the way!”

Helpful Report

Posted 8 years ago

Hi Robin, Thank you very much for your recent order and for taking the time to leave us a review. I see that you placed an order with us at 4.10pm on the 22nd of September, it was dispatched by us at 9.10am the next day. Following your Royal Mail Tracking number (RN042566542GB) I can see that the items were delivered to your address shortly after you left your review, I am sorry if the glasses were a little slow in transit to Sweeden, international delivery times do seem to vary. Many thanks for your purchase, we hope you love your new gear! Best regards, RFX Team

Posted 8 years ago

“the glass lenses popped out after a few days :(”

Helpful Report

Posted 9 years ago

Sorry to hear about this Jack, please contact us at your next convenience if you would like to arrange a repair.

Posted 9 years ago

The Rave Cave is rated 4.9 based on 974 reviews