The Rave Cave Reviews

Name: The Rave Cave
Address: River House, Spetisbury, Blandford Forum, Dorset
Rating: 4.86

4.9 Rating 1,050 Reviews

98 %

of reviewers recommend The Rave Cave

4.9

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rave Cave:

The UK's Leading Supplier of High Quality kaleidoscope & Diffraction Glasses

Visit Website

Phone:

+447446975704

Email:

hello@the-rave-cave.com

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The Rave Cave 5 star review on 3rd May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was supposed to be within 5-6 business days, but was actually almost 10 business days. Because of that it didn’t arrive in time for my festival.”

Helpful Report

Posted 4 months ago

Hey Dennis, thanks so much for your order and for taking the time to leave us some feedback, we really appreciate it! We're so sorry to hear that your order arrived after the event you planned to use them. The delivery times quoted on our website are estimates provided by our courier, unfortunately small delays with international delivries are quite common due to customs processing. Please accept our sincere apologies for any inconveinece and dissapointment caused by your order arriving later than expected, I hope we can exceed your expecations next time.

Posted 4 months ago

“Product became more expensive with the extra cost like traveling and custom fee’s, it also took longer to arrive. It’s still not here while the website said it will take 3-6 days if I knew this before I would probebly not have bought them”

Helpful Report

Posted 2 years ago

Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate you! I'm sorry to hear that your order is running a little bit late. All quoted delivery times are estimates provided by our carrier and unfortunately there have been some postal strikes in the UK which have been delaying both domestic and international mail. Please accept our apologies. All of our orders are dispatched from our office in the UK. We understand that customs fees can be frustrating however we have no way to calculate or pay for taxes in your local country and this is communicated on our website. We hope that you love your items and that they will be worth the wait. Please don't hesitate to reach out to us by email at Hello@the-rave-cave.com if you need any assistance.

Posted 2 years ago

“Use send my things to the wrong address”

Helpful Report

Posted 2 years ago

Hi Nico, Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate you! I'm sorry to hear there might be an issue with your order. We have an automated postage system which creates a postage label with the exact address entered during the checkout process. We would like to better understand the issue here and will reach out via email to offer assistance. Many thanks and best wishes,

Posted 2 years ago

“I dont know why you ask me to give a review since i dont have my order yet. Along with the shipping i had to pay 27€ extra border cost which is an incredible boomer. I dont even know if my order will arrive me before my gig in which i planned to use the fiber flies.”

Helpful Report

Posted 3 years ago

Hi Nazlı, Thank you so much for your purchase and for taking the time to leave us some feedback, we appreciate you! Our system sends an automated review request a couple of days after shipment from our UK office as most parcels will arrive in this time. So sorry to hear that you are unhappy about being charged duties for this international shipment, unfortunately, we have no way to cover these fees charged by your local government. We do try to label the parcels in a way to minimise these fees. We hope you will be pleased with your Space Whip once it arrives, looking at the tracking information it looks like this might be very soon! Many thanks and best wishes,

Posted 3 years ago

“Ordered on Monday and still hasn't arrived in time for Saturday when it's actually needed.”

Helpful Report

Posted 3 years ago

Hi Matthew, Thanks so much for your purchase and message, we appreciate you! So sorry to hear that your delivery is running a little bit late. I can confirm that we dispatched the item next working day by your chosen postage method Royal Mail 24. It sounds like Royal Mail might have let us down on this occasion. I will reach out to you via email to troubleshoot and help resolve this for you ASAP. Many thanks and best wishes

Posted 3 years ago

“These glasses are wonky and do not sit straight on your nose!”

Helpful Report

Posted 3 years ago

Hi Carly, Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate you! I'm so sorry to hear that you aren't happy with the pair of glasses that you received! We are of course happy to offer you an exchange or refund and I'll reach out to you directly to get this resolved ASAP. Best wishes,

Posted 3 years ago

“Not worth the price”

Helpful Report

Posted 9 years ago

Hi Callie, thanks very much for your recent purchase and for taking the time to leave us some feedback. We're sorry to hear you weren't completely satisfied with your purchase, 95% of our customers do think our products are good value as proven by our other customer reviews. I suppose that you may have just picked a pair that wasn't right for you! Also I notice that you chose the most expensive guaranteed fast delivery option, if you had ordered a couple of days earlier you could have saved a few quid. We do offer a refund policy which we will be happy to extend to you so long as the glasses are in the as sold from factory condition. Many thanks again.

Posted 9 years ago

“Even if it says my package has arrived last saturday I am still waiting for my package to arrive what should I do? email: eren.utku@hotmail.com”

Helpful Report

Posted 9 years ago

Hi Eren, Thank you very much for your recent order, I am sorry you felt the need to leave a negative review on our wall. You placed an order with us on Thursday evening, we posted it on Friday morning - it is now Tuesday and the glasses are in transit to you in Germany via the economy international mail service which you chose on our website. I am sure that the glasses will be with you in the next couple of days, if they aren't please do feel free to email us at Rainbowfxcompany@gmail.com. For the future we do offer an international rush option which would get them to you sooner. Many thanks again, hope you enjoy your new glasses!

Posted 9 years ago

“In a week the only correspondence I've had from the company about my prefer is the PayPal confirmation and an email asking me to review. Seems a bit unprofessional.”

Helpful Report

Posted 9 years ago

Hi Gethin, thank you very much for your recent order and email. I see that you placed an order with us 4 days ago (6.27pm on Thursday). Your order was packed that evening and dispatched first thing, 9am on Friday by your chosen delivery method - 1st class post (As stated on our site, estimated delivery 1-2 working days) Because of the bank holiday there is no post on Monday. Your order, if it hasn't already arrived will do so on Tuesday. In regards to communications from us, you would have received an email confirming your order and another letting you know that your order was dispatched (I suggest that you check your junk folder if you haven't seen them come in as my system says that the emails were delivered) I am sorry if you were hoping your order would arrive for Saturday, we do offer a special delivery service which would have guaranteed your delivery for then. If you have any questions regarding your order, please do contact us directly by sending an email to Rainbowfxcompany@gmail.com. Thank you so much again for your order, we hope you love your new Kaleidoscope goggles. Have a brilliant day!

Posted 9 years ago

The Rave Cave is rated 4.9 based on 1,050 reviews