The Rave Cave Reviews

Name: The Rave Cave
Address: River House, Spetisbury, Blandford Forum, Dorset
Rating: 4.85

4.9 Rating 975 Reviews

98 %

of reviewers recommend The Rave Cave

4.9

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Rave Cave:

The UK's Leading Supplier of High Quality kaleidoscope & Diffraction Glasses

Visit Website

Phone:

+447446975704

Email:

hello@the-rave-cave.com

Write Your review

Tell us how The Rave Cave made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Rave Cave 5 star review on 8th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pair of sunglasses but got loads of freebies as well! Top class service 👏”

Helpful Report

Posted 8 months ago

“Perfectly packaged, seriously impressive product :)”

Helpful Report

Posted 8 months ago

“Fast and effective service. Product as described. Very happy all round ..”

Helpful Report

Posted 8 months ago

“Great quality, arrived super quick and in great condition :)”

Helpful Report

Posted 8 months ago

“I've ordered from The Rave Cave a few times in the past. Quick shipping, funky glasses and the customer service is fab.”

Helpful Report

Posted 8 months ago

“Fantastic product along with excellent customer service.”

Helpful Report

Posted 9 months ago

“quick fast delivery, also come with extra pairs and are amazing can’t wait to try out and use really creates a good better effect.”

Helpful Report

Posted 9 months ago

“They are awesome!!!”

Helpful Report

Posted 9 months ago

“Super assortment, fast delivery and high quality! I would order from rave cave again! Thank you very much”

Helpful Report

Posted 9 months ago

“Acquisto perfetto, lo seguivo da tempo quindi soddisfatto, consegna nella regola grazie”

Helpful Report

Posted 9 months ago

“Thanks for the fast delivery!”

Helpful Report

Posted 9 months ago

“My delivery came so quickly! Really easy to order and the product looks perfect! It’s a present for someone so I’m excited to give it to them!”

Helpful Report

Posted 9 months ago

“I ordered a led whip at the rave cave and did not have a very good experience. The delivery was super fast but I quickly realise i didn’t receive the whip with the good optic fibers. Moreover, the whip handle was not functioning at all. It was a refurbished whip in order to save some money, but everything was wrong with the product I received. I contacted them and they were super fast to respond but I had to exchange many mails to convince them that I wanted to get a whip with the fibers I ordered and not another one, and just a functioning one as well. In the end we agreed that I would send the whip back and they would send me a new one. The problem is that shipping from Switzerland is super expensive and I spent 25CHF to ship it and in the end the rave cave refused to reimburse me more than 12,5€ for the shipment. In the end, I got my whip with two weeks delays and lost 13CHF for a mistake that came from their side. I know error is human but I shouldn’t have had to pay more for their own error.”

Helpful Report

Posted 9 months ago

Hello! Thanks so much for your purchase and for taking the time to leave us some feedback, we appreciate it! This was quite a complicated case where you had purchased a refurbished unit of the space whip remix however we accidently sent you the more expensive model with a slightly different fibre head. We acknowledge this was our genuine mistake and understand how frustrating it must have been to receive something you weren't expecting. We sincerely apologise for this and immediately offered to assist you with an exchange as soon as we were made aware. It wasn't until later you reported an issue with your torch head. Again we offered an exchange and let you know how much we would be able to cover in shipping costs to send it back to us. This was calculated based on the amount you paid for shipping on your order (12chf) which we thought would be sufficient. When you emailed to advise us that you had shipped the whip back to us we were surprised to hear that it cost more than we had advised we would be able to cover. This was due to you using a more expensive shipping service. After checking the going market rate we agreed to provide an additional payment (2chf). In addition to this, the replacement unit you received was brand new, rather than the discounted refurbished unit than you paid for. We had hoped this might make it up to you for sending the wrong variant of the product in the first place. We are deeply sorry for the issues with this order but hope you are happy with the replacement new unit that you received. If you would like to order with us again we would like to offer you a discount to make up for this experience. Many thanks and best wishes,

Posted 9 months ago

“Fast delivery and good product”

Helpful Report

Posted 9 months ago

“Items arrived very quickly, I can't review the items as they are a gift.”

Helpful Report

Posted 9 months ago

“Very fast delivery, easy to deal with and the price is spot on 👌 would recommend and use again.”

Helpful Report

Posted 9 months ago

“This was one of the best delivery experiences I ever had! The order was a couple of days late, but they made a custom thank you note (written by hand!) and added a couple of one-time-use diffraction glasses. Cute! The glasses are also great, just as advertised.”

Helpful Report

Posted 10 months ago

“Just the funniest extra to bring to a party! Everyone is loving them! First reaction is always weird then when tried it’s always bringing a smile on people. Really recommend them!! Thanks for the fun times!”

Helpful Report

Posted 10 months ago

“The products and services are excellent, I will visit this site again :)”

Helpful Report

Posted 10 months ago

“Quick delivery, great prices. Great products”

Helpful Report

Posted 10 months ago

The Rave Cave is rated 4.9 based on 975 reviews