The Private Plate Company Reviews

Name: The Private Plate Company
Rating: 4.94

4.9 Rating 14,137 Reviews

99 %

of reviewers recommend The Private Plate Company

Company Reviews

Metrics

Info

4.9

Based on 14,137 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01639 888833

Email:

info@the-ppc.co.uk

Location:

St Davids Park, Eglwys Nunydd, Port Talbot
SA13 2PA

The Private Plate Company 5 star review on 27th February 2024

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a plate and now can’t put on vehicle have to wait and post documents to dvla up to 6 weeks”

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Posted 1 year ago

The Private Plate Company offer a service where we can arrange the transfer for customers within a few days however Mr Ambler decided to arrange this himself and has obviously had issues. The 3 stars do not represent a true reflection of the service that we have arranged for this customer.

Posted 1 year ago

“The purchase was adequate”

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Posted 2 years ago

Hi Martin. We really don't know what we could have done any better. You ordered NP07 MJP on the 22nd September and we had the registration transferred to your car on the 24th September. Just 2 days from the date of the order. You plates were delivered by recorded delivery so we are unsure what we could have done to improve that sorry.

Posted 2 years ago

“Was not clear on weather plates included until I got intouch very confused 😐”

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Posted 3 years ago

“Didn't find they responded very fast to my emails Took a number of times to get a response But in the end got the plate I wanted”

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Posted 3 years ago

Thanks for taking the time to review us. You placed the order on the 23rd December and we posted the certificate to you on the 31st December. Thats not bad going when you consider we were closed until the 4th January. You then contacted on the 5th January asking us to arrange the transfer for you which we completed on the 8th January. We think that's pretty good going to be honest.

Posted 3 years ago

“Plate was fine. It was supposed to be a surprise Xmas present. But u sent it in my name and not my dad's as requested so it was not a surprise. So am a little disappointed”

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Posted 3 years ago

I'm sorry but Joshua Mark Ditton was the purchaser according to the order. Joshua Mark Ditton was the card holder according to the order and Joshua Mark Ditton was the registered keeper of the car so we cant see what we have done wrong.

Posted 3 years ago

“Bad communication when I wanted reassurance on a couple of things not one reply , but they did change over on the date I asked just better communication next time”

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Posted 3 years ago

Hi. Thanks for your review. You purchased the registration in November and asked us to transfer the registration number for Christmas Day. We have no record of you asking us to contact you although we can se we emailed you on 23rd December to confirm you could use the registration in Christmas Day.

Posted 3 years ago

“plates are brilliant, went through fast on the changeover however was told plates would be with me on the saturday and they came the following wednesday. but the customer service was blunt and rude and i wouldn’t use these again because of that reason alone”

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Posted 3 years ago

The order was placed on the 11th November. The plastic plates were ordered on Thursday 12th November and they were signed for by recorded delivery PM799968335GB on Monday 16th November which was 2 working days and in plenty of time for the birthday gift on the 19th November. All in all, we think that's pretty good going considering the reduced capacity at Royal Mail. The registration was then transferred when we received the paperwork on the 2nd December.

Posted 3 years ago

“Would be useful if you actually got my name correct!”

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Posted 3 years ago

“I was very pleased with the condition and the prompt delivery of the plates. When I went to fit the plates, the screws provided were the wrong size for the back plates. Hence the fitters used their own screws as a result the screw caps didn't fit which was a shame. It didn't have that finishing touch.”

The Private Plate Company 3 star review on 20th August 2020

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Posted 3 years ago

Hi Mrs Otuntunde. We have to agree. The rear plate fitment looks awful. The rear number plate has been fitted with large screws which are overkill and unnecessary. If the screws included in the kit were suitable for the front plate then they should clearly be suitable for the rear plate. Manufacturers don't use different fittings for the front and the back of the car. We sell hundreds of plates for Mercedes Benz owners and this is the first time we have encountered this issue, so clearly I assume the person fitting them used the wrong size drill bit and as a consequence had to use large screws because of their error. It's a shame.

Posted 3 years ago

“They did ok”

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Posted 3 years ago

“Perfect accept I asked and paid for a blue border to be put around the number plate, which I didn't get.”

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Posted 3 years ago

“Not a bad experience for my first time purchase apart from all the extra hidden costs like paying extra to hurry the process up great idea but when you dont receive the email until after where is shut is a little annoying and then the extra cost of the actual plates soar from that happy with the end result.”

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Posted 4 years ago

“Very disappointed at the length of time it took to get the plates. I had to ring you only to find out that you had misplaced my payment so this had caused the delay,once this was corrected everything went quickly and efficiently”

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Posted 4 years ago

Hi Philip. Yes you are correct. This was our fault completely. We did take a payment from you and instead of completing your transfer we filed away as there was no note telling us of the date you wanted it completed. We then transferred when you called us the second time 7 days later. Sincere apologies that it was a week late.

Posted 4 years ago

“Wasn’t happy that I could not assign the number plate myself it cost me another £20 for them to do it. I’m not stupid I’ve done this a few times a bit of a con to get the extra £20”

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Posted 4 years ago

Hi Simon. Thanks for taking the time to write a review however your review is slightly misleading. You said you were unhappy that you could not assign the transfer yourself but this is because your vehicle had a tax history issue and so the online transfer option was not made available to you by DVLA. You then called and asked us to arrange this service because you couldn't manage yourself, which we duly arranged for you for a small fee within 48 hours.

Posted 4 years ago

“Fast delivery and cheap prices but very misleading as I ordered my plates I thought everything was included as it says and had to pay extra for transfer and admin fees”

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Posted 4 years ago

Hi. This is not quite correct. You ordered Y99 OGR and then asked us to arrange the transfer for you at the small cost of £19.95 plus VAT because you found it too difficult to arrange yourself. You then tried to get the service free of charge by telling different members of staff that you had paid the other member of staff. Bit naughty.

Posted 4 years ago

“The plates are perfect. All high quality and looks the part. The adhesive pad where not received. I contacted support, have now has to source the pads at other places. I am yet to revive a response from PPC”

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Posted 4 years ago

“Not the same service I received the last time I bought plates here. Not sure if it makes a difference but this time I got my plates through the DVLA auction so not sure how long all the admin takes but I have now been told I can put my plates on the car nearly 3 weeks later. Also i haven't been sent any plates so I have to get my own made up after spending a fortune on the registration.”

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Posted 4 years ago

Hi Jamie. Very disappointed in getting a 3 star review from you considering you purchased a registration that was sold by DVLA at auction. The auction ended on the 22nd November and we received the invoice from DVLA on Monday 25th November and received payment from you on the 26th November by bank transfer. Your documents arrived 1st December and we completed the transfer to your car today. All in all a very good service when you consider DVLA quote 6 weeks to receive the auction certificates.

Posted 4 years ago

“Excellent quick service however I felt very pushy on after sales .. the plates aren't great quality and screws missing”

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Posted 4 years ago

Hi. We never push on after sales such as transfer service and plates unless the customer asks us or if they seemed unable to arrange themselves. As you haven't mentioned the registration or your name we are unable to arrange a new set of plates with a fitting kit for you. Incidentally, a fitting kit with adhesive pads is included with all sets of plates ordered free of charge.

Posted 4 years ago

“We are still waiting on our paperwork being sent back to us so until we get that we will be unable to review!”

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Posted 4 years ago

Hi James. The transfer has been completed and the new V5 will be with you in a few days.

Posted 4 years ago

“The plate is ace my son loved it for his 21st shame the surprise was spoilt by the DVLA. I used my details and my card to order the plate and said it needed to arrive before the 6th November as it was a present so I thought somebody would have realised and sent his new log addressed to me not him!!!!!! For future reference I think you should look into this so surprises aren't spoilt.”

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Posted 4 years ago

Hi Kevin. We ask customers to tell us when they want the transfer completed so that he V5 arrives "after" the occasion so as not to spoil the surprise. DVLA post the new V5 documents and cannot send them to anyone other than the registered keeper of the car to prevent fraud and possible theft so your 3 star review is not really a reflection of the service we provided to you which was to transfer the registration before the 6th November. We are sorry if the surprise was spoiled but if you has stated the occasion was for the 6th November rather than saying it was to arrive before the 6th we would have prevented this happening.

Posted 4 years ago

The Private Plate Company is rated 4.9 based on 14,137 reviews