The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.26

4.3 Rating 1,221 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Millenium House,
Ollivier Street,
Alderney
GY9 3TD

Write Your review

Tell us how The Phone Casino made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of slots, customer service are great and very easy to deal with (ID requirements experience). 4 stars at the moment whilst waiting for my huge payout. If I have no problems there, will definitely be 5 stars”

Helpful Report

Posted 5 years ago

“I like how fast we get paid”

Helpful Report

(555412) - Posted 5 years ago

“Fantastic little site. Worth a download!”

Helpful Report

Posted 5 years ago

Thank you so much. Have a great weekend.

Posted 5 years ago

“Hello I give 4 stars only because pay outs are taking too long compared to some other casinos. All the rest are very good and that no wager bonus spins are very attractive option. Also you may consider add some netent slots.”

Helpful Report

(518508) - Posted 5 years ago

Hi Artur Thank you for your lovely comments. In respect of payments, once its authorised (and sometimes we have to do additional checks), its down to how quickly the banks process the payments. Apologies if this takes a bit of time, but its out of our hands at that point. Thank you for the shout out about our Free Spins, they are the best on the market. We hope you continue to enjoy them. Finally in respect of NetEnt slots - we'd love to have them but they are very expensive to use and if that's the case you can be sure they don't pay out as well as some of the other providers that we do use. Have a great weekend The Phone Casino

Posted 5 years ago

“Fine with me foooooo”

Helpful Report

Posted 5 years ago

“Charging for withdrawal is rubbish”

Helpful Report

(507092) - Posted 5 years ago

Hi Christopher We agree so having taken a poll from our valuable customers, some time ago we increased the threshold from 3 free withdrawals to 5 free withdrawals per calendar month. In addition, we also kept the limit low at £10 or Euro 10. We are trying to make more improvements as we grow. Thank you for your support thus far. The Phone Casino

Posted 5 years ago

“I’ve really enjoyed playingQ and I really like the fact that the minimum deposit is £3 by card compared to most online casinos which is £5”

Helpful Report

(245831) - Posted 5 years ago

“overall experience is good. Fast customer service (but no live chat option), a large selection of games but no search engine, interesting bonuses, unfortunately unstable website, and the application does not work, on huawei p30. A few corrections and I will give maximum stars 😉 Best Regards”

Helpful Report

(514755) - Posted 5 years ago

“My first time at online gambling deposited £12.50 and won £290 buzzing and went in to my bank with in a day 😍”

Helpful Report

(550106) - Posted 5 years ago

“Xxxxxxxxxxxx”

Helpful Report

(485008) - Posted 5 years ago

“I’m a new customer but so far so good but the problem is with the Mr Wonga one . It kind of slows down after sometime. Otherwise the games are interesting to play though I would recommend you add on the Demo mode.”

Helpful Report

(463641) - Posted 5 years ago

“Good casino waiting to get verified so I can withdraw some of the slots and scratch cards don’t load then you have to close app then re log in again”

Helpful Report

Posted 5 years ago

Hi Reece Thanks for your review. I'm sure the CS team will have to verified shortly. Regarding the game loads, we have been upgrading our hardware and moving a few bits around so apologies for any intermittent issues while this all settles down. Kind regards The Phone Casino

Posted 5 years ago

“27 hours to processing withdrawal bit slow but still ok”

Helpful Report

(543036) - Posted 5 years ago

“Great game time and enjoy the variation of games on the platform.”

Helpful Report

(512803) - Posted 5 years ago

Thanks Dean!

Posted 5 years ago

“I like the phone casino but I find I often have to close it because of it glitching then have to log in again I’ve only been a member for a few days and I’ve maybe went to play about 10 times maximum but probably had to login at least 70-80 times during this period”

Helpful Report

(497623) - Posted 5 years ago

Hi Jacq Thank you for bringing that to our attention. We are constantly scratching our heads to find all the conflicts that exist in technology of the operating systems of phones / tablets etc and also overcoming browser settings as well so I'm very sorry if this was your experience. We have been working on an upgrade to the site that will go live this week so if you are still experiencing difficulties, please email support@smallscreencasinos.com and quote ref "TPC-review" with your mobile number so that I can follow up on this for you. There is a time out - for security reasons, so perhaps that's causing a conflict, but nevertheless let me follow this up. Kind regards The Phone Casino

Posted 5 years ago

“Haven't been using long but so far so good”

Helpful Report

(514735) - Posted 5 years ago

“Easy to use and fun games”

Helpful Report

(514529) - Posted 5 years ago

“I have had decent wins twice before and you dont often win big often and have tp deposit alot but cant really complain”

Helpful Report

(353962) - Posted 5 years ago

“Good customer service”

Helpful Report

(493777) - Posted 5 years ago

“Bit of a nuisance having to send off iD other betting sites I haven’t needed to do this ., but once it was done it was up and running gave me free spins as promised and paid within 24 hrs of winnings”

Helpful Report

(503144) - Posted 5 years ago

Hey Judith Thank you for your review. I'm afraid its a necessary pert of having a UK Licence, that reputable e-gaming operators must "Know Your Customer" (KYC). As much as possible, we do this electronically in the background based on information you supply as part of the registration, but there are instances where we have to upgrade our knowledge of you and your identity. If anything, you could argue that if an reputable operator is not asking you for updated ID docs,then why not? We all have the same requirements and the Gambling Commission do check that we have the right ID and know our customers ID as well as personal circumstances for social responsibility reasons. Hope that explains why we have to ask for your details. Kind regards The Phone Casino

Posted 5 years ago

The Phone Casino is rated 4.3 based on 1,221 reviews