Name: The Pest Control Co
Rating: 4.49

“It has been about 6 months since I used this company's service and I nearly decided not to review, but I think I would be doing a disservice to anyone in a vulnerable position. I made a blunder - I agreed to use the first company I called (this company, The Pest Control Co) without doing further research, that's on me, I panicked and choose poorly. The company calls the people the send out 'experts' but I would refrain from calling them that. When the worker arrived, I asked him to treat two rooms, he checked the bedroom and limply agreed to treat it. He then checked the living room and specifically the couch, per my request. He assured me that the couch is clear and there was no need to treat it. After treating the bedroom and charging me an ungodly amount + VAT, he left. Being a worrier I didn't want to sleep in the treated bedroom so I decided to sleep on the couch that night - after all, it was deemed clear. Safe to say that before this ordeal I was no bedbug expert, however, I couldn't shake the feeling that it wasn't over: I slept poorly, scratched all night and dreamt of bedbugs. To calm myself, I decided to inspect the couch again. The following part is nightmare fuel; what I discovered was that every seam of the couch was full of bedbug eggs and nymphs, all the throws, cushions and crevices were crawling with adult bedbugs, the inside of the couch was riddled with bedbugs. Furthermore, I found them crawling in my office chair, but suppose that's besides the point - I didn't ask the worker to check other rooms, or is making sure the infestation is contained a job for the worker who is allegedly an 'expert'? Who can tell. After my couch discovery I called the company (The Pest Control Co) and told them everything, the worker came next day to treat the living room and the couch. He then charged me another ungodly amount + VAT and left. At the time, I didn't know much about bedbugs and what the correct course of actions should be, I do now. When The Pest Control Co worker treated my bedroom and living room I was not told a shred of information on what I should be doing to aid infestation clearance, apart from "don't vacuum or mop floor for 28 days" (unsure why 28 days, their egg lifecycle is shorter). I was not told that I should be sleeping in my bed for the first couple of weeks to lure them out (so they get in contact with poison), I was not told of any existing traps I could use to prevent being bitten, I was not told of correct temperature in which to wash my linen and clothing (he said 40, but that is false, 40 may kill adult bedbugs but eggs need higher temperature). After this unfortunate experience I found a different pest control company who have done an incredible job, incomparable with The Pest Control Co. It has taken a long 6 months of treatments, clear outs, washing, steaming, ironing and crying to resolve this problem, and The Pest Control Co has only contributed in ungodly expenses, additional stress and prolonged mental health issues (surprisingly, having bedbugs is not good for your mental health, yes). I would very strongly suggest avoiding this company for pest control services, they are not coming to solve an infestation problem, they are coming to treat a room, charge a lot of money and leave (negligence aside of course, I turned out to be the better expert in this case).”


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

The Pest Control Co Reviews