The Pest Control Co Reviews

4.81 Rating 104 Reviews
96 %
of reviewers recommend The Pest Control Co
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Live Chat
Queries Resolved In
Under An Hour
Read The Pest Control Co Reviews
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Phone:

0800 030 9173

Location:

The Training & Conference Centre, Chapel Street, Melbourne, DE73 8EH

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Anonymous
Anonymous  // 01/01/2019
I have left it a week to calm down before writing this review after the appalling experience with this company. Initially it all sounded good, same day wasp disposal at £120 plus £50 for an extra nest if needed. However I was not informed that VAT had to then be added onto this cost. The so called professional arrived, no introduction to himself, didn't ask if we were the correct property just assumed and walked past us at the front door. Never have I seen someone so miserable in their job, no professionalism what so ever and zero people skills. He spent roughly 10 minutes spraying the nests, no explanation to what he was actually doing, even when we asked he was very vague. Is it safe for our dog to be in the garden now? How long will it last? Do we have to clean it up somehow once all of the wasps are gone? Blunt, no real explanation and we felt like we were putting him out of his way to do his job. We were informed eventually that we could carry on our excavation work in the garden within 24 hours as they should all be dead by then but they should all mostly die fairly instantly. So that 10 minutes passed and I paid the £204 for his time. In the current world situation, he then asked to take my card for payment, no PPE, no make, no gloves or any form of safety measure. It would have been much more suitable to ask me to read out the card numbers to him. Off he went and we felt completely ripped off but were happy to wait the 24 hours before continuing our garden work. The job was carried out on the Wednesday, by the Saturday there were still dozens of wasps flying around and what appeared to look like rebuilding their nest. I called the same number to which I was then told on the phone that it can take up to 7 days for the nest to be completely dead but they were happy to rebook a second visit to ensure the nest was gone. After all, I had paid over £200! Following this call with what appeared to be a pleasant understanding lady, the 'gentleman' who carried out the job then called me. He was extremely abrupt, rude and quite offensive on the phone to me. Arguing that he had never had to go back to a job before and how it was 'pointless' him returning. Im afraid after paying such a high figure of money for 10 minutes of work, it is far from 'pointless' to return to ensure the job is satisfactory! After several minutes of him talking at me, not listening to the issue we had, he then made the revelation that he didn't actually know who he was talking to or what the job was! Surely anyone with a slight bit of sense would find out who they are talking to, ensure they know the job before contacting the person for guess work?! Absolutely zero professionalism, he then told me to 'jog on' and hung up! After this disgusting phone call I then had him call me back an hour later to which I had no time for and returned the favour by hanging up on him. The following day, I presume the director called me to apologise and try to calm the situation, which was appreciated. However, no chance would I be letting this man back into either of my properties, especially since the holiday let he went through the week before now had visitors staying. I was offered a partial refund of £70 which still hasn't arrived in my account. The only reason I have given 2 stars instead of 1 is because I appreciated the managers effort to try and resolve the situation. If any of my staff were to speak to a customer like this, they would be out of a job instantly! I cannot describe the amount of shock we have been in after listening to the conversation I was verbally abused down the phone! Not a chance would I recommend or use this service again. I have since had a local pest control company to the property who have dealt with the nest. Apparently the death should be within 48 hours to be classed as a humane disposal and not to have a chemical flying around in the air for so long, unlike the supposed 2 weeks I was shouted at down the phone! Best of luck with your continued work!
Posted 10 months ago
Dear Customer, Thank you for taking the time to leave us a review. We would like to apologise again for the service you received, regrettably it was not up to our usual high standards. We will always do our best to try and resolve any issues as per your conversation with our MD, but respect your choice to go elsewhere. Please don't hesitate to get in touch if you would like to discuss anything further. Kind regards, The Pest Control Co.
Posted 10 months ago
The Pest Control Co is rated 4.81 based on 104 reviews