The Pest Control Co Reviews

Name: The Pest Control Co
Rating: 4.49

4.5 Rating 230 Reviews

88 %

of reviewers recommend The Pest Control Co

Company Reviews

Metrics

4.5

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 030 9173

Location:

The Training & Conference Centre, Chapel Street, Melbourne, DE73 8EH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly enough man and same day service - however alls he did was use my own brush to poke about under kitchen units and put poison down for £270. Didnt do much thorough searching, no torches or cameras to look. I am still pretty sure I have a problem even after two visits and unsure of what to do still so need to ring another company for help which obviously means more expense and worry.”

Helpful Report

Posted 2 years ago

Hi Emma, Thanks for the feedback, we apologise that you feel our service was not up to our usual high standards. We want to get this problem resolved for you, please call us on our freephone number, 0800 009 4585 at your earliest convenience. Kind Regards, The Pest Control Co.

Posted 2 years ago

“an utter disgrace a man dug a small hole sprayed a second left . there were more bees more when he had gone ! £ 144 DISGRACE”

Helpful Report

Posted 2 years ago

Hi, Thanks for the feedback. Usually after treating a nest, we do expect the activity to increase in the short term and our technicians will usually advise this on site. In most circumstances we expect that after 2/3 days then this activity will die down, if it doesn't then please call us ASAP to resolve the issue. We also offer fixed pricing for Wasps & Bees which includes a guarantee for Wasps nests. We apologise that you were left unsatisfied with our service, if you wish to discuss this further then please call us on our free phone number, 0800 009 4585. Kind Regards, The Pest Control Co.

Posted 2 years ago

“These morons happily kill bumble bees, and charge a crazy price for it £144 for 10 minutes work and didnt even do as requested, they were asked to re locate a hive of bumble bees but instead they killed them all,”

Helpful Report

Posted 2 years ago

Hi, Thanks for the feedback. We apologise you feel that our service was not up to our usual high standards. We ideally re-locate bumblebees in all scenarios and usually explain before treating them that this would be the only option. We also make our quote clear and obvious when customers ring us before attending site. Please call us on 0800 009 4585 if you wish to discuss this. Kinds Regards, The Pest Control Co.

Posted 2 years ago

“Agreed to a quote even though it wasn't going to be free like a lot of places (but gets taken off of cost if you go with them) Repeatedly explained that it's laminate throughout and that I didn't know how they could get underneath. Apparently I wasn't clear enough. Not "we didn't ask the right questions" but me, the customer who doesn't know anything about flooring that didn't explain well enough despite saying over and over again that I couldn't get my head around how they would get under. The man that came was absolutely lovely but obviously a waste of my time since they couldn't even look at the floor boards because they can't lift a few bits of laminate. When I rang to complain, expecting an apology the guy who was lovely when I rang to make the appt was all of a sudden a sarcastic rude person. Said "well we didn't charge you what's the issue" like it was some kind of favour!! Why on Earth would they charge me they couldn't even look at the floor! Didn't say sorry until they were about to put the phone down and I asked if they were planning on apologising. Just utterly appalling customer service ALL I expected was a "really sorry for wasting your time" instead was made to feel like it was my own fault.”

Helpful Report

Posted 3 years ago

Hi Claire, Thanks for the feedback. Unfortunately with Woodworm, all properties/infestations are different hence why we have the survey charge. We believe there was a misunderstanding in regards to access through the hatch, again we apologise for this. We would also like to apologise again that you felt our customer service was not up to our usual high standards. Kind Regards, The Pest Control Co.

Posted 2 years ago

“Don't be fooled by the '#1 Pest Control Company in your area' claim on the website - not remotely local to me (although claiming to be) and quoted me twice the price of any local firm excl VAT. Luckily I had a nest removed last year so realised that something was wrong when they quoted me the price!! Just warning any unsuspecting folk out there! Check the price before you proceed!”

Helpful Report

Posted 3 years ago

The Pest Control Co is rated 4.5 based on 230 reviews