The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,961 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 26th May 2025

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The Pen Company 5 star review on 22nd May 2025

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The Pen Company 5 star review on 3rd March 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the correct ink refills and a beautiful gift pen I ordered a few days after I ordered. Thank you!”

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Posted 9 months ago

“Easy to order. Excellent service”

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Posted 9 months ago

“Goods ordered were as shown, arrived in the alloted time and were well packed.”

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Posted 9 months ago

“I'm so happy with my new Paperblanks diary. A very easy website to use and speedy delivery. I wish I'd found the Pen Company years ago! Thank you.”

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Posted 9 months ago

“A very reliable company. Consistently good service, fast and efficient. I continue to buy from them, quality products.”

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Posted 9 months ago

“Very prompt delivery of a lovely,quality product”

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Posted 9 months ago

“I've bought my paperblanks diaries from this company for quite a number of years now and I have always found James, (who answers their phone), so very helpful and he assists me in choosing my new diary from their slimline range. I look forward to speaking to James every autumn when I order my new diary, and discussing the available slimline ranges, (my preferred option). Once purchased the diary always arrives very promptly in the post, often the next day. Im veto happy to recommend this company for choice, good value and customer satisfaction.”

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Posted 9 months ago

“I have used The Pen Company on numerous occasions and have always been satisfied with the quality of service received.”

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Posted 9 months ago

“Fantastic company. Bought a beautiful pen, got it engraved, and an extra refill, for a more reasonable price than even Amazon offer. Superb Customer Service - replied to my emails and altered my order in super-quick time, and no hassle. Postage was fast - pen beautifully packaged. Would unreservedly recommend - quality and care at a great price. I'll be back!”

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Posted 9 months ago

“I ordered a 2025 Paperblanks diary and it arrived very quickly - beautifully packaged. Great service, thanks.”

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Posted 9 months ago

“Quick delivery.”

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Posted 9 months ago

“Excellent stockist for my favourite Paperblanks diaries 😊 Quick delivery and good price.”

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Posted 9 months ago

“Ordered a Pelikan fountain pen and it arrived very quickly, well protected and in perfect shape. Shipped to US.”

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Posted 9 months ago

“Such a friendly and helpful couple. They answered all my questions, they were very helpful and extremely accommodating! I bought a Pelikan M1000 and looked at a few other pens. They were so busy but also so patient with me and all my questions. I do hope they get more variety as they don't stock all brands and perhaps maybe offer some sort of 3- month installment option as these pens are pricey!”

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Posted 9 months ago

“Good choice of diaries, well described. Arrived on time as ordered. What else is there to say?”

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Posted 9 months ago

“I ordered the lamy 2000 pen for ours son’s birthday,it was a good price and was delivered 3 days later, really well packaged ,a great service,would definitely recommend The pen company.”

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Posted 9 months ago

“Great product - order my diary from them every year. Just what I need to run my business and view my appointments and working week clearly. Beautiful as well as practical.”

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Posted 9 months ago

“I phone every year for a diary and the person I speak to,takes a lot of trouble describing them to,me ..and knows which design Imhad last year etc so I am very satisfied.( I am housebound)”

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Posted 9 months ago

“I purchased a Green / Black striped Pelikan M1000 in Broad. I had questions and updates via customer service email prior to completion of my order and the staff was super responsive and helpful! I will purchase again. Thanks for the great service and excellent prices!”

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Posted 9 months ago

“It's a little pricey because of shipping but they provide good service and product”

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Posted 9 months ago

The Pen Company is rated 4.9 based on 8,961 reviews