The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 795 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great variety of options online and customer service. Although I’ve asked a few questions on social media for stock status and haven’t had a reply.”

The Nappy Gurus 5 star review on 7th August 2020

Helpful Report

Posted 4 years ago

Thank you for your great review :) Please email help@thenappygurus.com with any queries that you have, we do apologies we missed your messages on social media.

Posted 4 years ago

“Extremely impressed by the level of service and dedication i recieved by nappy guru Amy. She has been an absolute angel and has provided me with the much needed help and reassurance i needed as i navigate my way into the new world of cloth nappies!”

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Posted 4 years ago

Thank you so much for your amazing review. I'll pass your kinds words on to Amy :) Hope to see you again soon :)

Posted 4 years ago

“We had a virtual call with Innes who gave us such valuable advice about where to start with reusable nappies! Innes was extremely informative about every aspect and clearly answered all questions we had. She has since provided us with all the links to recommended products and blog posts which have definitely helped our decision to try reusable nappies once the baby arrives! Thank you Innes and The Nappy Gurus for the brilliant service you provide to help the environment!”

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Posted 4 years ago

Wow! This is fantastic to read! Thank you so so much for taking the time to write such kind words. It really means a lot. We look forward to seeing you again soon :)

Posted 4 years ago

“Oh my, what heroes! I’d been researching loads online and wish I’d filled in the advice form earlier. Lauren was incredibly helpful and gave me much more specific advice than I have received on other similar websites. Just brilliant! Thanks Nappy Gurus x”

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Posted 4 years ago

Oh wow! Thank you so much for your fantastic review. Lauren is a legend and I'll be sure to pass on your lovely words :) Looking forward to seeing you again soon :)

Posted 4 years ago

“Super helpful, lots of advice, fantastic products, I can’t stop coming back!!”

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Posted 4 years ago

This is great to hear Rosie. Thank you so much for taking the time to write a review. Looking forward to seeing you again soon :)

Posted 4 years ago

“Quick delivery times and no issues ordering”

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Posted 4 years ago

Fantastic to hear Georgia. Thank you :)

Posted 4 years ago

“Contacted the Nappy Gurus for advice regarding to switching to cloth nappies for my 10 month old. Meg provided very thorough and helpful information and recommendations which has made me feel much more confident in 'making the change'!”

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Posted 4 years ago

Thank you for your great review Jessica. I'll pass on your kind words to Meg :)

Posted 4 years ago

“I spoke with Innes over numerous emails and a video chat. She was great, gave lots of simple to follow advice and answered all of my questions really comprehensively. I’m looking forward to my baby arriving and building a stash of reusables!”

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Posted 4 years ago

Thank you Rebecca for your lovely review and 5 stars. We really do appreciate it. :)

Posted 4 years ago

“I am pregnant with my first child and was so confused about reusable nappies and the many different types & brands. I booked a video call with Innes and she was absolutely brilliant. Very knowledgeable and friendly - she answered all my questions and didn't make me feel silly for not knowing what I was doing! Would thoroughly recommend.”

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Posted 4 years ago

Thank you so much Holly for your lovely review :) Innes is a little gem :) Congratulations :)

Posted 4 years ago

“TNG provides ongoing support for when starting out and using cloth nappies. All of the Gurus I have spoken to have been really informative, kind and genuinely happy to help solve whatever issue I was having. I think I would have struggled on my first time in cloth without the support network TNG have set up”

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Posted 4 years ago

Thank you so much for your lovely review Emily :)

Posted 4 years ago

“Wow! I asked for advice being new to cloth nappies and Innes has really made me feel much more confident about it! Her advice was so thorough with so many options of how I could start our cloth nappy journey, all tailored to what I’d asked for. The quick links she sent me to check out the items on the webpage were brill so I didn’t have to do many searches and once the stock comes in I want, I’ll be very happy to be buying them from the nappy gurus. To anyone who is unsure about where to start with cloth nappies - I would definitely ask the team at the nappy guru. Thank you very much for your help! Xx”

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Posted 4 years ago

Innes, is on a roll! Thank you Sarah for your lovely review and 4 stars! This really does mean a lot to us all! Hoping to see you again soon :)

Posted 4 years ago

“Innes was extremely helpful when I asked for advise. Very responsive to emails with a pleasant manner. Thank you!”

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Posted 4 years ago

Innes is a little treasure! Thank you so much for your kind words Vicky. Hoping to see you again soon :)

Posted 4 years ago

“Amazing session with Innes. Super informative. A lot of relevant information, well explained, and very open to answer all of our questions. Was fantastic. We are super happy and we have already ordered our first set of nappies. A great selection to try and see what suits for our family. I'm sure we will buy some more soon.”

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Posted 4 years ago

This is fantastic to read Maite. Thank you so much for your kind words and I will be sure to pass these on to Innes. Hope to see you again soon :)

Posted 4 years ago

“After filling in the questionnaire I have had some really helpful advice from Innes. I really didn’t have a clue where to start but she has made it all a lot clearer for me! And I’m now eagerly awaiting my first nappy order!”

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Posted 4 years ago

This is fantastic Becca. Do let us know how you get on in The Nappy Guru Place on Facebook :)

Posted 4 years ago

“I had a really excellent response from Melissa answering all my questions about newborn nappies. I have also found the videos explaining the different types of cloth nappies really helpful too. It can be quite bamboozling to a complete newby like me but The Nappy Guru team is helping me make sense of it all.”

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Posted 4 years ago

This is fantastic to hear Jess. Melissa is amazing and I'm so please you've found everything so helpful. Hope to see you again soon :)

Posted 4 years ago

“Very responsive and helpful. Always arrives in a timely manner. Great customer service. Really really love the nappy gurus!!”

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Posted 4 years ago

We really really love your Harriet! Thank you so much for this wonderful review. It's so nice to read :)

Posted 4 years ago

“Very happy... I had a personalised email recommending which nappy I would be best having, based on my preferences! So happy to now be a cloth nappy mum!”

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Posted 4 years ago

We're so pleased you're happy Aimi. It's lovely to hear such great feedback. Hope to see you again soon :)

Posted 4 years ago

“I used re-usable nappies 16 years ago and they leaked, needed soaking and just a hassle all round. I have found these easy to use and quick to dry. I am pleased with my purchase and decision to use reusable :)”

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Posted 4 years ago

This is great to hear Margaret! Thank you for your 5 star review. Hoping to see you again soon :)

Posted 4 years ago

“I find myself wondering where TNG has been all my life! The team are so helpful, it really does feel like such a close community - they go over and above to help! The range available is great - TNG is my go-to for cloth nappies now!”

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Posted 4 years ago

Wow Zoe. This is amazing. Thank you so so much for your lovely review. We hope to see you again soon :)

Posted 4 years ago

“The orders are processed quickly. Delivery followed within a week. Totally impressed by the wonderful facebook community which the gurus have developed around them.”

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Posted 4 years ago

Thank you Alina. This is so lovely to hear! We really appreciate your kind words :)

Posted 4 years ago

The Nappy Gurus is rated 4.9 based on 795 reviews