The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 98 Sutton Road, Seaford, Seaford, Seaford, East Sussex
Rating: 4.93

4.9 Rating 798 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 798 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely soft and good quality of pads.”

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Posted 9 months ago

“Loved the trial options for nappies, the extras included though weren't as good as I had hoped but still great value for money. Delivery was swift and would shop with you again.”

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Posted 1 year ago

Thank you for the review. I am sorry you felt like the samples you received in your box weren't what you expected. This vary dependant on the stock we have at the time but we always ensure with all our boxes that the value of the box is greater than the price paid to give you a bargain. I am so glad to hear that you are happy with your nappies and I look forward to seeing what you purchase next. Welcome to the TNG family - Meg x

Posted 1 year ago

“The Nappy Gurus were ultra fast at responding to my emails when I had a problem. They were even faster to amend the issue and I was impressed at the level of support received.”

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Posted 2 years ago

Hi Clare, I am so pleased we could support you through the problem you encountered. Thank you for the lovely review. :) x

Posted 2 years ago

“Your online store was great and easy to navigate for new first time reusable mum, fast delivery, did have a problem with packaging but made customer service aware and had a quick response back.”

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Posted 2 years ago

Thank you so much Rebecca for a lovely review. If you need any more help our customer care team are only an email or phone call away :) x

Posted 2 years ago

“Great deals and fast delivery, big range of brands to suit all needs. I am really looking forward to trying out cloth nappies when my little one has arrived. Definitely be back for more when I need them. Dropped a star as the free nappy guide I added was not in my parcel.”

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Posted 2 years ago

Thank you for such a lovely review Reeny!

Posted 2 years ago

“Works brilliantly for my 4 yr overnight as he still has accidents at night unfortunately my 2 year old didn't get on well the nappy didn't leak and lasted 12hrs but his eczema fared up so we had to go back to disposables which is a real shame”

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Posted 2 years ago

Hi Claire, it is great news that the nappies have worked well with your 4 year old and that they lasted well with your 2 year old. We are so sorry to hear he had an eczema flare up and hope this clears up. :) x

Posted 2 years ago

“Really good selection of products and great clearance deals. Only issue was a delay in despatch so had to chase the order a week later but it was quickly resolved after that”

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Posted 2 years ago

Thank you for the lovely review. Glad we could resolve the issue nice and quickly for you. :) x

Posted 2 years ago

“Really easy to use website, gave me enough information to choose what I needed to start my reusable nappy journey. I would have liked some more information on how to start once I've got the nappies though.”

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Posted 2 years ago

Thank you for your review Emily, we have sent you an email to see how we can assist you with your reusable nappy journey. :) x

Posted 2 years ago

“Good selection of nappies and eco products. Restarted my nappy addiction 😂”

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Posted 4 years ago

Thank you very much for a lovely review. The nappy addiction is real isn't it hahah xx

Posted 4 years ago

“Really love the nappy selection and quality. Quick shipping. The only niggle is the packaging which was simply one thin brown paper bag. The parcel arrived ripped and open in several places and the postman struggled to keep it together for delivery.”

Helpful Report

Posted 4 years ago

We are very sorry to hear this, and we will be sure to feed this back to our warehouse so they can be extra careful when packing. We choose to use paper bags to be as eco friendly as possible, but we apologise that on this occasion this decision caused a negative impact on your shopping experience. We hope to welcome you back again soon x

Posted 4 years ago

“The dispatch was timely, reliable, and the collection in their website is up to date with the newest prints! Getting the package without any plastic feels really nice. The added chocolates are a pleasant surprise! (Thanks Jemma for packing our order lovingly)”

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Posted 4 years ago

This is a fantastic review to read Guy! Thank you for taking time out to write this and for thanking your order packer Jemma! We look forward to welcoming you back to TNG again soon! x

Posted 4 years ago

“The Nappy Gurus have such a depth of knowledge and provide support that doesn't feel like a sales pitch. There is such a wide variety of choice on the website. The delivery is super speedy too. I have given 4 stars due to the use of plastic packaging and I hope they will consider introducing plastic free packaging!”

Helpful Report

Posted 4 years ago

Thank you for a lovely review Daniella. I apologise that your delivery arrived with plastic packaging, I have popped you an email to help me investigate this further please - as your order should have arrived in a paper TNG bag! Please be assured that we consciously use plastic free packaging for all our orders, as this is a very important part of our eco-friendly ethics :-) We hope you visit us again soon x

Posted 4 years ago

“excellent service - very helpful will a minor query regarding tracking delivery. will certainly use this site again”

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Posted 4 years ago

We are pleased we could assist you with your tracking :-) Thank you for a lovely review x

Posted 4 years ago

“I like the website and it was easy to check out the different nappies. It is all well described, I just suggest to add some more pictures of the inside of the nappies to show how they are. That is useful for beginners like me! I have ordered a few different reusable nappies to try, together with boosters and liners, and hopefully I will find the one that will work for me and order more.”

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Posted 4 years ago

Thank you for a constructive review Barbara, I will be sure to pass your feedback to the team. If we can be of any further help, please reach out to our fab Nappy Guru team. Thank you for shopping with TNG x

Posted 4 years ago

“We bought the leaf food wraps and so far we are really pleased with them. One of our cheese blocks didn’t survive well but the others did so not too shabby. Thankyou for the fast dispatch and for stocking eco products!”

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Posted 4 years ago

Thank you for your feedback Steph and for a lovely review. We are so happy your new Leaf Food Wraps reached you so quickly. x

Posted 4 years ago

“Very happy with the nappy gurus. Can’t wait to use the nappies”

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Posted 4 years ago

We are so pleased to hear you're happy with our service Karolina. Thank you for such a fab review x

Posted 4 years ago

“Really fast dispatch and delivery of high quality nappies! I'm definitley a cloth convert now and liked that most things have reviews . I also liked that there were bundles to buy so didn't have to get everything absolutely individually. Would love to see you stock bells bumz and motherease as I've seen these really well reviewed but have had to use other sites.”

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Posted 4 years ago

Thank you for a wonderful review Jenny. We are so pleased you love our service! We are always adding new brands to the site, so we will be sure to bear these brands in mind for the future. x

Posted 4 years ago

“Baby has not been born yet si my purchased items have yet to be used. Arrived quickly, just as described, they feel lovely in texture already and I'm sure my baby will love having these reusable nappy items on thier skin, so much more than disposables x”

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Posted 4 years ago

Thank you for a great review Patricia. We hope you have a safe arrival of your little one. If you need any help or support using your cloth nappies, please let us know x

Posted 4 years ago

“Website really easy to use, loads of helpful information and delivery arrived quickly and when expected. Great communication. Only drawback for me was the payment was powered by PayPal as I would have preferred to pay by card. Aside from that, everything was packed with care and I loved the wee added touch of chocolate samples!”

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Posted 4 years ago

Thank you for such a fab review. We are sorry you are disappointed with our payment system. Although PayPal is our secure payment platform, you do not require a PayPal account to shop with us and you can still checkout using a credit or debit card. Please do reach out to us if you visit us again and we can help with this! We hope you enjoyed your choccie too! x

Posted 4 years ago

“Very happy with the products I’ve received however I have 3 missing items and waiting for someone to get back in touch with me after when TNG are open again. I have every hope I’ll revive my 3 missing items and 100% would order from here again :)”

Helpful Report

Posted 4 years ago

Hi Emily, I am very sorry that we missed 3 items from your order. The quantity was sadly missed from one of our busy packers in the Christmas rush but this is no excuse and not a reflection on our normal wonderful service. I am pleased we have managed to resolve this for you now, and despite this error, that you have still left us a fab review. We very much look forward to welcoming you back again soon x

Posted 4 years ago

The Nappy Gurus is rated 4.9 based on 798 reviews