The Nappy Gurus Reviews

Name: The Nappy Gurus
Address: 14 Iliffe Avenue, Oadby,, Leicester
Rating: 4.93

4.9 Rating 780 Reviews

99 %

of reviewers recommend The Nappy Gurus

Company Reviews

Product Reviews

Metrics

4.9

Based on 780 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Nappy Gurus 5 star review on 23rd January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m really frustrated! This is a nappy discovery kit, which must surely be aimed at people who have barely seen a reusable nappy before. The box has come and while some of the nappies were self explanatory because they were packed with inserts either attached or inside, the little lamb ones of which there may be 2, or perhaps one goes in the other, aren’t obvious. The mushroom one with the snail symbol had 2 bababoo inserts with it, I don’t know if I’m supposed to use both, but I’ve also found another loose piece with a snail on it, that I’m unsure what to do with. Plus I have some loose inserts which I’m unsure what they are for, if they are meant to boost any of the nappies or a particular one, if they should go next to the babies skin…. The pamphlet doesn’t explain this, and I feel like giving up before I’ve even started!”

Helpful Report

Posted 1 year ago

I am so sorry you are feeling so overwhelmed Claire. Cloth nappies can seem daunting but we are here to help you every step of the way, so please do feel free to always reach out to us. I have just popped you an email so hopefully we can get you on your way to using them. Kind regards, Meg @ TNG x

Posted 1 year ago

“I ordered the child’s nappy that was meant to go up to 55lb as my LO has special needs but it will not even go round him, I contacted Nappy Gurus on their website to ask if maybe the wrong product had been sent but that was 4 days ago and I have not yet had an answer so although I think the design looked good I can’t comment”

Helpful Report

Posted 3 years ago

Debbie, we are so sorry to hear you are having trouble with your items. We would love to get to the bottom of this and help you further. Can you kindly email help@thenappygurus.com or pop on our live chat so we can assist you with this please? We always want our customers to be super happy, so we are sorry we have not located your initial contact. Please do reach out to us so we can offer some further assistance x

Posted 3 years ago

“Unfortunately one item is not right, I send a e-mail but you don't resolve my problem yet.”

Helpful Report

Posted 3 years ago

Hi Dina, Thank you for taking time to leave us a review. We are very sorry that you are still unhappy with one of your items after our correspondence. Sadly Buttons are yet to update their packaging to ensure they're not wasteful, but I promise you the item contained is as advertised on the site. You are of course welcome to return this to us for a full refund

Posted 3 years ago

The Nappy Gurus is rated 4.9 based on 780 reviews