The MOLE Clinic Reviews

Name: The MOLE Clinic
Address: 10 Argyll Street, London, City of Westminster
Rating: 4.87

4.9 Rating 2,747 Reviews

100 %

of reviewers recommend The MOLE Clinic

Company Reviews

Metrics

Info

4.9

Based on 2,747 reviews

Shipping & Delivery
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The MOLE Clinic:

The MOLE Clinic is the UK's leading independent skin cancer screening and mole removal clinic, caring for 35,000 patients annually. Consultant-led, the clinic offers same-day appointments from 8 locations nationwide including 4 in London. Services start at just £60.

The MOLE Clinic is BUPA & AXA PPP recognised, approved by the British Skin Foundation and accredited by the Skin Health Alliance. It is also a Patient Safety Award winner.

Visit Website

Phone:

0800 023 4212

Email:

reception@themoleclinic.co.uk

Location:

10 Argyll Street,
London
City of Westminster
W1F 7TG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my second annual visit to the Mole Clinic. The first visit last year had been a very good experience and my expectations were high. This year, the booking procedure and admin generally were very good - I had had to rearrange when I was unable to get there during a tube strike and this had been done easily. I was asked to be there 10 minutes before the appointment time which I was. However, my expectations were not met. My appointment was at 4pm. I was surprised and disappointed that 4pm came and went and I had to ask when I would be seen. I was told it would be 5 minutes. I had to ask again after 10 minutes. In fact I was not seen until 16 minutes past 4. Whilst I waited 3 other people arrived and were taken in for their appointments. When finally I was asked to go in, no apology nor explanation was offered by the nurse who carried out the check. I expect to be seen at the appointed time. If for some reason this is not possible I expect to be told that things are running late and not to have to ask and I also expect to receive an apology from the person who has kept me waiting. I believe that this is the least one should be able to expect.”

Helpful Report

Posted 10 years ago

“Appointment seemed rather rushed.”

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Posted 10 years ago

“Very thorough examination and concise explanation of different mole variants and their risk. Also very quick follow up reports on possible risky moles with recommendations. However these do incur additional charges as they are referred to skin consultants.”

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Posted 10 years ago

“While I was initially satisfied with the service, my follow up appointment with a dermatologist made me realise that I could have saved the cost of the mole clinic appointment by going directly to a dermatologist whose initial consultation was covered by my insurance and in any event was the same price. The mole clinic is just a screening service and cannot replace the advice of a dermatologist. While I am pleased to have been told to go to consult a dermatologist that advice is not worth the money I paid to the mole clinic. Moreover I would have been saved a lot of stress had I gone direct. The mole clinic expressed concern about one of my moles. The dermatologist was able to reassure me immediately.”

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Posted 10 years ago

“Excellent service and all the 'team' were very polite and courteous. The thoroughness of the examination and speed of response were beyond my expectations.”

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Posted 10 years ago

“The experience was quick, on time & efficient. The nurse who examined me talked me through the process and what she was doing which really helped. I was impressed by the speed at which i received the results from the mole report which was sent off that morning - I received results the same afternoon. My only criticism would be that I had no idea i would need to pay more to have a mole photograph taken but it was only one so that was fine. If it had been more, my bill might have been too expensive. Overall i was very pleased & will return again/recommend to friends & family.”

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Posted 10 years ago

“The whole process at the Mole Clinic was excellent. Booking was easy. The clinic is in a great location, next to Oxford Circus station. The examination was thorough and professional and my results were given next day even though they claimed three working days. They found some skin problem areas I really didn't know about.”

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Posted 10 years ago

“Easy to book online, and I had a lovely nurse, who was really thorough and explained everything. Session was well paced and not rushed. If you have concerns, I would recommend going to see them.”

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Posted 10 years ago

“Staff at The Mole Clinic are knowledgeable and friendly, the online booking is very convenient and the overall experience pleasant. I highly recommend The Mole Clinic.”

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Posted 10 years ago

“The lady I saw was excellent and talked me through the whole process. The only negative I have is the cost. It's not clear from the website that there will be an additional fee for any mole they need to photograph. I ended up paying an additional £70 I wasn't expecting on top of the £130 fee. I'd be reluctant to do it again because of the cost.”

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Posted 10 years ago

“Thorough examination, quick results, very friendly 'mole checker and peace of mind. It works for me.”

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Posted 10 years ago

“The personnel is friendly and professional. I felt secure, I recommend it.”

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Posted 10 years ago

“A very thorough examination of all my moles. The nurses were very friendly and extremely informative. I received the results of my telederm photo after 2 hours of visiting the clinic. Would highly recommend.”

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Posted 10 years ago

“From booking the appointment through to receiving our Report at the end the Mole Clinic dealt with us in a friendly & professional manner. The nurse I saw was extremely knowledgeable & I will probably use this service every couple of years for peace of mind. The premises are easy to find, very clean & husband reported the coffee was good!”

Helpful Report

Posted 10 years ago

“Well I think that everyone who is of a certain age and especially if growing up in a sunny climate or spending time in lots of sun plus is fairer skinned eyc should be checked. This can of course be done by a GP just as well without paying a large amount of money. A trip to the mole clinic forces you to get checked out even though you may already know or your GP can find a suspicious mole anyway. I didn't have the mole scan, so maybe it's worth going there for that. The check was indeed thorough. But what was 'found' as suspicious was already on my radar. The annoying thing was that I really wanted the e mail report sent through so that I could move forward with the referral to dermatologist but the mole clinic protocol us that the nurse must actually call and talk to the patient in advance..... Problem is that my work allows no calls so she couldn't get hold of me! And when I was on lunch so was she. Annoying that should there be a danger needing urgent referral and time wasted playing phone tag!”

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Posted 10 years ago

“A really big thank you for making me feel comfortable. Everything ran to time, it was quick and easy. The report was issued immediately and and very informative. I would definitely recommend and will be back next year.”

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Posted 10 years ago

“Very thorough examination by a very pleasant lady. Clear and reassuring feedback and prompt follow up”

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Posted 10 years ago

“I have appointments with The Mole Clinic every year and the peace of mind that my skin is being checked properly is invaluable. The staff are efficient, very polite and helpful and the online booking process is excellent.”

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Posted 10 years ago

“Ultra professional service from a well established team. I would recommend Mole Clinic to anyone.”

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Posted 10 years ago

“A bit pricey, but a very worthwhile service. Something for every 4 years or so.”

Helpful Report

Posted 10 years ago

The MOLE Clinic is rated 4.9 based on 2,747 reviews