The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a customer of Luxury Wood Co for several years now and usually purchase 30 nets of ash. All are well packaged, tend not to spit excessively and burn for longer. Recommended.”

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Posted 4 years ago

“I HAVE BEEN BUYING MY FIREWOOD FROM THIS COMPANY FOR ABOUT 3 YEARS NOW AND THEY HAVE NEVER LET ME DOWN. The product is alway as described and very good value. Their delivery contractors are excellent as well.”

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Posted 4 years ago

“Great product (rough tablets). Great service when I had a slight issue with my delivery.”

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Posted 4 years ago

“This is a very good form to deal with, from beginning to end. Online ordering is so simple and really good quality of wood. I was unsure of delivery and a simple email was all I had to do and the reply was immediate. Wont go anywhere else.”

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Posted 4 years ago

“Have used TLWC for several years now. Quality is always great, delivered on time, well packaged. Highly recommend.”

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Posted 4 years ago

“The Luxury Wood Company has given us first class service both with speed with which they process the order and the helpfulness of the delivery drivers. Heatlogs are so efficient and convenient to use, we would never go back to wood logs.”

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Posted 4 years ago

“5th year we've used them and excellent quality as always. Delivery was accommodating to our needs too.”

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Posted 4 years ago

“Excellent wood and excellent comms. Will use again”

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Posted 4 years ago

“Excellent products delivered very quickly after I ordered. Super friendly efficient delivery driver. Very happy with what I got and I look forward to using them again in the future. Thank you”

The Luxury Wood Company 5 star review on 31st October 2020

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Posted 4 years ago

“Quick delivery, good product, good value”

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Posted 4 years ago

“this time the wood was in a noticeably very dry condition good for controlled burning”

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Posted 4 years ago

“Excellent service always and wood always top notch. Was even able to turn the half crate into a log store!!”

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Posted 4 years ago

“Amazing service and great logs!”

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Posted 4 years ago

“Very reliable and helpful. Delivery always on day requested by very helpful drivers. The guy who regularly delivers our wood pellets is fantastic.”

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Posted 4 years ago

“Efficient ordering and delivery. The carriers were very helpful. And the logs just perfect for our new fire.”

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Posted 4 years ago

“The Luxury Wood Company provided a first class service from initial enquiry through to delivery. The quality of the wood is of the highest standard, and the pallet was crammed full so that you get the biggest quantity possible. The delivery driver left the crate right beside my woodshed so that I did not have far to move when stacking it. I can’t recommend them too highly.”

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Posted 4 years ago

“As always, order arrived extremely promptly, and special delivery requirements were followed through to the letter. Everyone on the team is a pleasure to talk to, and always seems genuinely interested in the customer. Quality of the product is excellent, too.”

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Posted 4 years ago

“Excellent product & customer service”

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Posted 4 years ago

“Brilliant service will be using for all sleepers in the future. Delivery driver was brilliant, I wasn’t at home when he delivered and he moved some other boards to keep the sleepers of the ground. We then drove past each other and he called me again to make sure I was happy with where he’d unloaded he’s a credit to the company.”

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Posted 4 years ago

“very fast delivery and well packed. comms very good .”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews