The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We usually buy birch, but as it was out of stock we decided to have beech instead. Crates were well packed and it was easy to unload. The logs are a good size for our CB 2 and throw out a good amount of heat. They are very dry and so conform to current standards relating to wood used for fires. There is little ash and what there is can go on the compost heap.”

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Posted 3 years ago

“Delivery was veRy prompt and lode and packed excellent wood appeared to be in very good condition haven’t burnt any yet”

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Posted 3 years ago

“My first delivery of k/d logs from The Luxury Wood Co., I was most impressed by the packaging of the logs, the moisture content they are nice and dry and the speed of delivery from order to delivery. I will certainly be making orders in the future. Thankyou”

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Posted 3 years ago

“Great kiln dried wood at a great price.only downside is the delivery company didn’t let me know the day of delivery.”

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Posted 3 years ago

“Good quality wood. Fast delivery. Very helpful delivery driver.”

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Posted 3 years ago

“Well packed, even sized logs if fine condition, delivered promptly and unloaded without issue.”

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Posted 3 years ago

“I have had two deliveries from this company so far, and will undoubtedly be having a third when the time comes. I have had Birch logs, and the product has been excellent. It has been wrapped well for delivery, so that it stays dry even when left outside, and not attended to immediately, the logs are a good size, and burn well and brightly. We did have a problem with a reluctant delivery man, but the problem was sorted by the Luxury Wood Company and the delivery came the very next day. I hasten to add that the delivery man was employed by the delivery company, and not Luxury Wood. When it arrived the replacement delivery man, who has delivered before, placed it, without instruction, in precisely the right place. Well done to all involved. Good product, good price, good service, what more could you ask for!”

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Posted 3 years ago

“Excellent service. Well worth using as not overpriced.”

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Posted 3 years ago

“I have purchased from The Luxury Wood Company for several years now. Their service is always extremely good and the quality of the wood is excellent. It is backed up by a very efficient pallet service from a local depot.”

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Posted 3 years ago

“A Company that actually maintains contact with the customer keeping them advised of the progress of their order. A company that replies to email queries. A company that contacts well in time to advise you of imminent delivery. And, most importantly provides a super product at an extremely competitive price. Very impressed and will have no hesitation in using again. Bill Rowe”

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Posted 3 years ago

“I have had over the years 3 companies delivering pellets, Luxury wood is the best yet, bags are tough, packaged well and competitive, thanks”

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Posted 3 years ago

“Good service, easy to use ordering website but please mark the different types of wood on the crates as requested. This makes unloading much easier”

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Posted 3 years ago

“Good quality wood and delivered on time”

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Posted 3 years ago

“Wood quality excellent”

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Posted 3 years ago

“The logs seem good. I chose the barrow bags and it worked well re storage. Very neat Small gripe was the 15 min notice that delivery was on its way. I needed to organise help to move from the pavement to the back of the house. Not as young as I was! I know it’s not luxury wood delivering and next time will add 24 hour notice request to my order. But overall great service great product. Thanks”

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Posted 3 years ago

“Good quality seasoned oak firewood as always. Thanks for your quality service.”

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Posted 3 years ago

“Wood arrived in excellent time and is a great quality. Will definitely be using The luxury wood company again.”

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Posted 3 years ago

“As ever the product was well-packed and the delivery man was excellent. Wood was very dry as usual. One small point, although it was a crate of Birch, there seemed to be quite a lot of Alder amongst it.”

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Posted 3 years ago

“As always, excellent service from initial order to delivery. Brilliant product, I order a giant crate of logs and have tried a variety of types, they are all wonderful, seems a shame to burn the sweet smelling larch that I ordered this year. The delivery company compliments the product. Always polite ,flexible, friendly and helpful. Keep it up folks!”

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Posted 3 years ago

“Great communication from start to finish Good product, Would defiantly use them again.”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews