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The Luxury Wood Company Reviews

4.5 Rating 4,814 Reviews

88 %

of reviewers recommend The Luxury Wood Company

Company Reviews

Product Reviews

4.5

Based on 4,814 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Manor Business Park Darlton Rd
East Drayton
DN22 0LG

The Luxury Wood Company 5 star review on 16th September 2023

Brian Griffiths

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 11th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 7th September 2023

The Luxury Wood Company 5 star review on 6th September 2023

The Luxury Wood Company 5 star review on 31st August 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with the quality of the oak posts 75x75x2400, which I bought from a Luxury wood company. most of them with uneven edges and some of them were bent. I will think twice before buying anything from this company”

Posted 2 years ago

Dear Vattakkatt, The oak sleepers and posts we offer are landscaping grade and as per our website, some imperfections such as wane, knots, cracks, warping are possible. LWC Team

Posted 2 years ago

“I gave You only two stars becouse i order oak Wood palet and i get some mix wood and it will Burn very quick. Dont do customers fools painting side woods on oak colour”

Posted 2 years ago

Dear Pawel, You have placed an order for an ALDER crate not oak as per your review below. Alder is the cheapest kiln dried firewood we offer and it is the one that will burn the quickest. Regards, LWC Team

Posted 2 years ago

“Ordered wood on 4 Oct arrived 23 Oct after 2 attempts. One instance the lorry driver arrived with no wood as it was on another lorry”

Posted 2 years ago

“The wood was dry but in small pieces of oak and not in big chunks as I was expecting. Quite a bit of woodworm infestation and some rotten ones also, so probably best stored dry outside for safety.”

Posted 2 years ago

“Ordered logs a month ago still haven’t received them. Delivery company issue apparently but the log company don’t seem to be doing anything to solve it”

Posted 2 years ago

Dear Sarah, We have been chasing the haulier for over 10 days asking for an update and a solid delivery date. However until now we have received no firm update from Pallex. We will keep following up and will update you accordingly. We apologize for all the issues and the delay. LWC Team

Posted 2 years ago

“Friendly staff. Completely hopeless at delivery. I mean really, really naff.... Unable to control their haulier and get them to deliver on time. Use White Horse energy. Better logs, better haulier.”

Posted 2 years ago

Dear customer, I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards. LWC Team

Posted 2 years ago

“Vesi is brilliant. The Luxury Wood company has great products at very good prices / BUT - the delivery company you use is useless. If you don’t change your delivery company I suspect you will lose more customers as I had to cancel £350 order due to bad delivery problems.”

Posted 2 years ago

Dear Graham, We all hope the entire haulage sector will recover soon and will return to their previous standards. LWC Team

Posted 2 years ago

“A good product, spoilt by poor delivery”

Posted 2 years ago

Dear Keith, I am sorry for the experience. I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards.

Posted 2 years ago

“Unfortunately I can’t really comment on there product as never received the logs, due to extremely poor service from there chosen courier after a week and half of being told the order will be delivered tomorrow I was given a full refund. The biggest loser in this was the luxury wood company as they lost a customer”

Posted 2 years ago

Dear Steve, I am sorry for the experience. I am afraid that the Logistics industry has been affected lately by a lot and they all struggle with driver and fuel shortages and increased volumes. This has led to severe drop in quality of the service and their customer support. I hope the industry will recover soon and will go back to their previous standards. LWC Team

Posted 2 years ago

“The Quality of the wood great Service not good at all For the second time I was promised a email and text for delivery time and date Delivery turned up with out warning Only luck we were in to except the delivery Luxury wood company needs a shake up ☹️☹️☹️☹️”

Posted 2 years ago

“Very disappointed with this year’s giant crate of oak logs. They were mainly cut from smaller trees and branches so there was an awful lot of thick bark surrounding the actual oak wood in the load. In addition, 70 to 80% of the bark was covered in green moss, despite being kiln-dried, so it took several hours to clean it all off with a wire brush. I store the logs in a lean-to shed outside so the moss would absorb the moisture in the air far quicker than the timber which defeats the object of paying a premium for kiln-dried logs. Sorry, not a happy customer this year.”

Posted 2 years ago

Hello Howard, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk.

Posted 2 years ago

“I had the Oak, I felt this time far too many logs were either miss shaped, too large too small. I am realistic I get some will, but as most of my wood is on full display I expect the majority be of similar shape for stacking and ascetic look. Used for 10 years by far my most disposing batch.”

Posted 2 years ago

“I would not use the luxury wood company again, I got an email to let me know when my wood was being delivered , husband and I took the day off as it’s left on the path and has to be installed and stacked ,by 3 o’clock wX getting worried it wasn’t turning up, got a phone call around 3ish asking what day would be convenient ! Not happy !”

Posted 2 years ago

“I wouldn’t say it was luxury wood at all. A few posts and sleepers still had plenty of bark on them. Almost unusable I’d say. Also 4/5 posts and sleepers arrived covered in footprints.”

Posted 2 years ago

Dear Luke, As per our website we only sell landscaping grade sleepers and posts that can have imperfections such as wane, cracks, knots, etc. Please visit the website for full details.

Posted 2 years ago

“Not great experience this year. Will review later if we reuse you.”

Posted 2 years ago

“Quality and quantity seem ok, pity the deliveryman wasn't more customer friendly. Being helpful was not in his vocabulary.”

Posted 2 years ago

“Having ordered my products I left it a few days to email for an idea of expected delivery dates to keep my client informed. I was told it would be within 15 days and that was all I got. Well, 15 days is tomorrow, I have had no further communication and the website still shows my order as being packed at the warehouse. Unless a miracle occurs, I think I was misled. Having taken my money they do not seem very interested in fulfilling the order. A bit of communication would be good, and maybe a more helpful reply to emails should be forthcoming too.”

Posted 2 years ago

Dear Ian, We always aim to complete the deliveries within the specified time frame of 15 working days. We apologize that we have delayed your order due to unforeseen circumstances.

Posted 2 years ago

“40% if the wood was badly cracked or still had bark on it. I’ll not use this company again.”

Posted 2 years ago

Dear customer, As per our website we only offer landscaping grade sleepers/posts that may have all sorts of imperfections such as wane, cracks, knots, warping, deviations from the measurements. If you feel you would like to discuss this further please contact us on support@luxurywood.co.uk

Posted 2 years ago

“Beware ordering from this company. Ordered the Giant Ash crate. The stated dimensions of the received crate of Ash don't match what they've got on their website. Firstly, they include the void space underneath the crate in their dimensions, not from where they are stacked from, which other vendors don't do. Additionally, the crate wasn't even full. it was stacked barely high enough to reach the bottom of the top wooden support, there was enough space for a good 2 or so layers on top. Nowhere near as full as they advertise on their site. In fact they were able to sit the two boxes of firelighters I ordered on top of the logs and there were still a fair bit of space above it before it would have been full. Delivery fairly leisurely at nearly 2 weeks. I don't think i'll be ordering from here again.”

Posted 2 years ago

Dear Simon, I am sorry you're not happy with the product received. The dimensions listed on the website are indeed the external ones. Please send us some pictures of the product received so we can review and try to solve the problem the best possible way. Please use support@luxurywood.co.uk for further communication.

Posted 2 years ago

“It’s been 21 days since I ordered from the luxury wood company, they have not delivered, they have not called to arrange delivery or made shy contact with me to indie me of any problems. I really hope to hear off them soon ☹️”

Posted 2 years ago

Dear Tracey, We apologize for the delay. Sometimes there are unexpected issues that delay the process. However your delivery has been arranged for the 4th of May.

Posted 2 years ago

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The Luxury Wood Company is rated 4.5 based on 4,814 reviews