I purchure the strength and stay set bought out plus a silver half crown set. I paid over the phone a first installment then when I got the bill I paid the remaining owing,plus a first payment for the silver coin. On receiving the coin I also received a bill for the outstanding amount but paid by check the last two payment which has cleared from my account. I have now received a letter telling me I owe £23.31 for a paying not paid. After many calls I finale got through to a man who looked at it told me customer services would contact me in 48 hrs never did. I've received another letter i contacted the office again after waiting on the phone for around 30mins they answered explained all again I was rather irate by now I was told he would escullate to customer service they would be in touch still waiting. Its an horrendous service they keep billing you saying you haven't paid then have the nerve to keep adding £10 to your bill my bill that I have already paid has excullated to 43.64. You cannot get through at all to customer service they never answer. I will never by from them again. So avoid this company.