I was sent out two of the same coin so sent one back, tracked, got proof of posting, and a few days ago received a letter for payment for the one coin already paid for by PayPal. I tried on a few occasions to call 3 numbers on the letters and receipts but never got through on any of them. I’ve communicated with a member of staff ( via email) who told me they haven’t received the sent back coin !! So to email proof of posting. Absolute mess going back and forth with them, plus I sent off for a Jubilee coin paid for in May, it’s come out of my account, but they told me it’s arrived at my house in July, no it hasn’t !!! Will not do business with them again total mess up !!