The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.53

3.5 Rating 418 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s all a scam.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us your honest feedback about your experience. We really appreciate your opinion and apologize for any disappointment caused. We would love to hear how we can make things better. Is there anything we could do to provide a better experience? We value all feedback from our customers and would like to show you an improved service.

Posted 5 months ago

“Ordered coin 3 months ago in spite of several phone calls and e-mails and being assured would arrive soon still no coin delivered. After I sent further e-mail to them today I received a reply telling me out of stock will not be sending. Terrible service to customers would not recommend.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to let us know about your experience. We are so sorry for the inconveniences caused due to the delay in delivering your coin. Your feedback is essential to helping us improve our service and we are truly sorry for this poor experience. We understand how frustrating it must have been and we apologize again for the issue in delivering your order. Please know that we are doing our best to make sure our customers receive the best possible service. We value your business and we would like to have the opportunity to make it up to you. Please let us know what we can do to improve this experience for you and how we can make it up to you.

Posted 5 months ago

“My Mum was in the early stages of dementia. She bought a couple of sovereigns at twice their actual value. They then continued to send coins and call her with offers and take payments from her credit card even after we’d asked them to desist.. She’s now passed away and we found all sorts of things Hidden in her house that they’d sent and presumably bilked her for. There’s a word for people like this.”

Helpful Report

Posted 3 years ago

We are so sorry to hear of your loss, and for the distress that our actions have caused in the face of a difficult situation. We would be interested in learning what we could do to make things right for the family, given this very personal and sad circumstances. Please reach out to us and let us know what would be most helpful for you. Thank you again for taking the time to let us know about your experience.

Posted 5 months ago

“do not order from these people.. I ordered one thing. then i had a phone call felt bullied into taking the call. I kept saying i wasn't interested.. then i had an invoice for something I haven't had... tried getting in touch no help via phone not answering. I've emailed 4 times.. so avoid.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to share your experience with The London Mint Office, Sasha. We sincerely apologize for what happened and are sorry that you felt bullied and pressured into taking the call. We understand your frustration in not being able to get in touch with us and we apologize for that as well. We would like to understand more about what happened and make sure this doesn't happen again in the future - could you please share more details of your experience with us? We apologize again and appreciate your feedback.

Posted 5 months ago

“Purchased "The legend of St George" Collection. coin by coin, and only pay when it arrives. The last coin was the wrong one so sent it back with proof of posting. They sent the same coin again, so sent it back with proof of posting. Get phone calls from sales reps, I tell them the problem, they say they will sort it and ignore the payment requests. Threats that they will send my details to debt collection agency. Try calling the reps, nothing, try emailing the customer care, nothing. now they are adding money for late payment. They are just after money and no one cares about the coins or situation. Will not purchase from these again, going to use the Bullion by post to obtain further coins and sovereigns.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to review our The London Mint Office. We are sorry to hear about the issues you experienced when buying the Legend of St George Collection coin by coin. We understand that you sent the wrong coin back and then had to return it again. We understand how frustrating this must have been for you and apologize from the bottom of our heart. We care deeply about our customers’ satisfaction and want to make sure that no one else has to go through what you did. We would really appreciate it if you could tell us more about your experience, so that we can make the necessary changes to ensure the best possible outcomes for our customers. Your feedback would be much appreciated.

Posted 5 months ago

“I have used this company many times. I I usally buy a coin and request a invoice. So only pay when I get the coin (£2.50). I once click on a link by mistake. I phoned up to make sure they cancel it. They said they did (they did not ) itvwas a £50 coin bearing in mind these coins are worth £0. Phoned 5 times only the 5th one was answered explained I cancelled it and the time and date imphoned from my phone book. Asked for a email return label ( which they did not send)as they was send demands for payment emails, text messages and posted letters. They did send a return label in the post. I returned it straight away. They do ask for proof of posting. They still sent letters demanding payment. I phoned up to say why can't they trace this £50 coin, I do have the proof of posting why are you demanding payment. They said egnore anymore payment requests and after 3 others it ended. I did not pay return post as it was their mistake (a common mistake to more or less scam people for so thing they did not order) I do not give them permission to store payment details. As the £50+ order whould be a credit card, seller issue which takes months. So 1. Don't store payment details. 2. After you have brought 1 after that you can be invoiced for another coins (so when you get the coin you pay for it). As stated this is londonmint NOT ROYAL MINT. So coins are worthless have no value (says they vaid in Gibraltar don't know) but look nice. Coins that are replica of £350 worth coins sold for £2.50 are usually sold out within a few days.”

Helpful Report

Posted 3 years ago

Thank you so much for your review, Philip. It is really kind of you to take the time to let us know about your experience and we apologize for any hassle it may have caused. We're sorry to hear that your mistake in clicking on a link caused an unauthorized order for you and that you had to call a total of five times to get it cancelled. We fully understand your frustration with the follow-up demands for payment. We assure you that we do not store payment details and won't do so without permission. We'd really appreciate it if you could tell us how we can improve our customer service for our customers in the future. Your feedback is extremely beneficial to us and makes us better. Thank you again for your time and patience.

Posted 5 months ago

“These cowboys pretend that the limited edition coins are collectable and valuable, in reality they are worthless will not go up in value, do not waste your money do not send off for a free anything, don't give these scam artist's a penny and do not give them your bank account number or credit card number, nothing of value will ever be sent it's all useless, valueless and you will waste your money and your time.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to review The London Mint Office.We are truly sorry that you had this experience and we take your concerns very seriously. Our core objective is to always guarantee customer satisfaction. To ensure we can improve in future, we would really value if you could provide more details as to why you think these coins are worthless. We would also love to hear your thoughts on how we could better our products and services in the future. Your feedback is incredibly important to us, and we would love to make things right.

Posted 5 months ago

“It’s a scam and then they send you coins you didn’t order and then a bill they are scammers”

Helpful Report

Posted 3 years ago

Thank you so much for your review of The London Mint Office. We appreciate you taking the time to let us know your experience. We are sorry that you were sent coins that you did not order and that you received a bill. We assure you that this is not the kind of experience we would like our customers to have. Can you tell us more about what happened, so that we can try to make things better for you moving forward? Your feedback is invaluable and we would be grateful if you can spare some more time to help us understand what went wrong.

Posted 5 months ago

“I had started a collection but l then received an invoice for 3 coins back dated from October 2019, December 2019 & January 2020. Believing this must of been overlooked due to my being hospitalised with a long term condition l attempted to make arrangements to pay this invoice by instalments as l am on disability benefits. On further investigation l do not have the coins & have tried on several occasions to sort this problem out. Today l received yet another letter with added costs to it. Disgusting company & in my opinion avoid like the plague ! By the way l shall not be paying one blooming penny to these shysters.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review The London Mint Office and giving your experience. . We understand how incredibly frustrating this must be. We would love to turn this around and get the issue resolved to your satisfaction. Could you please provide us with more details regarding the coins and the original invoice number, so that we can investigate this further and try to get this settled for you. We appreciate your feedback and look forward to hearing from you shortly.

Posted 5 months ago

“I ordered a Winston Churchill commemorative coin silver colour but the folder it came in showed it was part of a collection which was gold colour. I phoned to request a return label and asked for it to be e-mailed so I could print it myself and return it sooner. I did not receive the label and received a demand for money i sent a typed reply on the back of this letter explaining what had happened and again requested a return label. I nect received a Final Demand and £10 late payment charge, with the threat of my being referred to a debt collection agency. I telephoned 3 times and after holding for 5 minutes each time I was asked to leave a message and my phone number. NOTHING. I do hope I am referred to a debt collection agency - at least they will listen and respond. If you receive advertising mail from them BIN IT! It is more hassle than ot is worth”

Helpful Report

Posted 3 years ago

Dear Laurene, Thank you so much for taking the time to share your experience with us. I apologize for the inconvenience you experienced when ordering your Winston Churchill commemorative coin silver color. It is disappointing that you did not receive the return label you requested and that you were sent a final demand with a £10 late payment charge. I understand your frustration when you telephoned 3 times and were not responded to. We would like to make things right for you and would like to ask how we can do better. Please let us know how we can improve your experience with The London Mint Office going forward. Thank you for your feedback. Sincerely, [Name]

Posted 5 months ago

“London Mint Office deducted the money from my CC one month ago, while they refusing the send my order and refusing to refund the money, this is a pure scam.”

Helpful Report

Posted 3 years ago

Thank you so much for taking a moment to let us know about your experience with The London Mint Office. We are very sorry to hear about the issues you encountered. We would like to apologize for any inconvenience caused and we take this very seriously. We would welcome any advice you may have about how we can improve our customer service in order to avoid similar issues occurring in the future. Therefore, we would be very grateful if you could provide any feedback on what we could have done better in this situation. Once again, thank you for bringing this to our attention.

Posted 5 months ago

“Appalling service - delivery dates are a joke, been waiting over two months for what was supposed tobe within 28 days. Won't be using them again.”

Helpful Report

Posted 4 years ago

Thank you for providing your feedback about The London Mint Office. We apologize that you had an experience that does not meet our standards of quality and service. We are sorry that your delivery was delayed and we understand how frustrating that can be. We are dedicated to providing the best possible experience for our customers and we would love the opportunity to learn more about how we might serve you better. Would you be willing to provide us with more detail about your experience so we can try to make it right? We value your feedback and thank you for taking the time to let us know about your experience with us.

Posted 5 months ago

“Don't bother with these people, there are plenty more coin clubs and collecting sites online that deal with pre legal & post legal tender rather than tatt !!!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to share your experience with us, M. We are sorry to hear that you had a negative experience with The London Mint Office. We deeply appreciate your feedback and would like to know more about what we could do to make things better for you. In particular, could you tell us more about what concerns there were with pre legal & post legal tender? We'd really like to make sure that all of our customers have a positive experience with us.

Posted 5 months ago

“It's fine just don't fall for the crappy free coins where you pay postage only. Simply look for gold and silver coins and work out from Google the price of the metal for that day. Sure if a coin looks nice and you just want to add it to your collection go for it. But use you're head and you can actually make money selling them on eBay. Not rich but just do the knowledge and don't waste your time on the free stuff... They can't tell you a coin is so much percentage gold or silver and not be truthful they have laws for a reason.”

Helpful Report

Posted 4 years ago

Thank you for your kind words and for taking the time to write this review. It is so helpful to hear your experience and insights on purchasing coins with The London Mint Office. Your advice about researching the values of gold and silver coins is a great suggestion, and we appreciate your awareness of the laws that help ensure fair pricing.

Posted 5 months ago

“I have left a message for someone to contact me to pay my last purchase,no one has,checked the price of some gold coins and found that original gold similar to London Mint coins are less than half the price.will buy no more.”

Helpful Report

Posted 4 years ago

Dear Robert,Northern, Thank you for your feedback about The London Mint Office. We truly appreciate you taking the time to let us know about your experience. We apologize for the fact that you have yet to hear from someone to take care of your last purchase. We would also like to know what we could do to make things better for you. Could you provide us with some feedback and let us know what we can do differently so that we can be sure this kind of issue doesn't happen again in the future. We look forward to seeing what you have to say and thank you again for your feedback. Best, The London Mint Office

Posted 5 months ago

“I decided to get their 'free' silver three pence piece for just postage of £2.95. I paid by cheque via post as I didn't want them to have my card details I'm quite pleased with the coin, it's worth around £2, so I'm happy. But I would STRONGLY recommend everyone to pay by a posted cheque. Don't let them obtain your card details, otherwise they can continue taking payments from it. I have not been pestered as I send a letter with the cheque saying I did not want any more coins.”

Helpful Report

Posted 4 years ago

Thank you so much, Keith, for letting us know about your experience with The London Mint Office - We completely understand your concerns about giving us your credit card details, and we are so glad to hear that you had a positive outcome with the coin. We would love to hear your ideas. Thank you again for your feedback.

Posted 5 months ago

“I used to be a loyal customer for years but They changed my address with no input from my self. I had previously called and corrected my address but still my items where sent to the wrong address again. however they got my correct address for the Bill's they where sending. I cancelled my account and now have incomplete collections thank you very much😪”

Helpful Report

Posted 4 years ago

Shaun, thank you so much for taking the time to let us know your experience. We understand that this has caused you to end your loyalty with us and have incomplete collections. We would really like to know how we can make things better for you. Is there anything we can do to make things right for you and restore your loyalty in the London Mint Office? Please let us know, we appreciate your feedback and take your comments seriously.

Posted 5 months ago

“Stupid I may be but this company seriously take the biscuit.Whilst thinking I was dealing with the Royal mint I purchased various coins and then was bombarded with paperwork whence I lost track of what I had ordered or hadn't.In the end I finally got through on the phone and agreed to pay off my account in full provided I received no more calls or offers.However after a few weeks I received more offers which I put in the blue bin.A few days later I received another worthless coin/package which I did not even open Now I am receiving phone calls asking me to get in touch.Obvious my to pay for what I haven't even seen.This company are making my life miserable please do not ever deal with them.”

Helpful Report

Posted 4 years ago

Thank you so much for your review, Alan. We are sorry that your experience with The London Mint Office was less than satisfactory. We understand your frustration in being bombarded with paperwork and receiving more offers, phone calls and items you had not requested. We would love to know how we can make amends and ensure you are happy. Please don't hesitate to contact us with any suggestions you may have. Thank you again for taking the time to let us know your experience.

Posted 5 months ago

“Always enjoy being screwed but this tag team has really blown me away. Easy to get sucked in, for which your complements are well deserved. However it would appear that my pockets are being picked and get the distinct impression that you have taken me over a barrel. I have not agreed to this treatment and the abuse is sickening. Poor company, poor service, poor quality coins, poor quality certificates and having now checked with couple of local jewellers, find that items are effectively worthless. Well and truly a sad experience arranged by a sad team of con artists. Karma will catch you...”

Helpful Report

Posted 4 years ago

Hi Gareth, It sounds like we really let you down, and for that, we sincerely apologize. Your feedback is valuable to us, and we'll use it to make necessary changes.

Posted 5 months ago

“Broken promises. Failure to answer emails and phone calls. Totally unresponsive. A very disappointed six-year old who was looking forward to a grandpa's present to commemorate her birthday ( 11th November) her name is Poppy ! Still haven't received anything.”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback, DGL. We appreciate you taking the time to tell us about your experience. We are sorry to hear that promises were broken, emails and phone calls were not answered, and that we were unresponsive. We apologize that your six-year old granddaughter, Poppy, was so disappointed on her birthday. We would like to make things right. Please let us know how we can do this. Thank you again for taking the time to share your experience with us.

Posted 5 months ago

The London Mint Office is rated 3.5 based on 418 reviews