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The London Mint Office Reviews

3.5 Rating 418 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

3.5

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

The London Mint Office 1 star review on 20th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 3 weeks ago

“I don't buy the commemoratives "coins". I only buy the gold 1/4 sovereigns and there is absolutely nothing "Scammy" about them. They are exactly the same spec as the Royal Mint specimens. Usually authorised and issued by Gibraltar. The only difference is the cost is usually a bit less than The Royal Mint prices. They are legal tender but only at their face value which at current gold prices is about 1/400th of the gold value. Face value of a 1/4 sovereign is 25p the gold is currently worth just over £101.00 @ 21/03/24. The purchase price of the coin is £108.00.”

Posted 4 weeks ago

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Thank you so much for your amazing 5-star rating, Redhawk! We truly appreciate your feedback and are thrilled to hear that you find our gold 1/4 sovereigns to be of excellent quality. We completely understand your preference for these commemoratives coins and acknowledge that they hold the same specifications as the ones issued by the Royal Mint. It's great to know that you've found our prices to be reasonable as well. We value you as our customer and hope to serve you again soon. Thank you for choosing The London Mint Office! Kind Regards, Tanith, Customer Experience Manager

Posted 1 week ago

“I originally posted a scathing review following frustration over an order prior to xmas. However, I now retract those comments have continued purchasing from this company. The orders have represented value for money and the staff have always proved to be most helpful. Would now highly recommend London Mint to any discerning coin collector with confidence that they'll find the service to be satisfactory.”

Posted 1 month ago

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Dear Chris,Thank you so much for your fantastic 5-star rating of The London Mint Office! We greatly appreciate your support and are thrilled to hear about your positive experiences with our company. We understand that frustrations can arise, especially during busy holiday periods, and we truly appreciate your decision to retract those comments. Your continued trust and loyalty mean the world to us. We strive to provide excellent value for money and our dedicated staff are always here to assist. It's wonderful to know that you have found our service to be satisfactory, and we are honored by your recommendation to other discerning coin collectors. Once again, thank you for your kind words and for choosing The London Mint Office. We look forward to serving you in the future. Best regards, Tanith

Posted 1 week ago

“I have had several sets from the London mint, they are fabulous quality and always have gorgeous presentation folders. I frequently liaise with Jennifer who is exceptionally helpful and always does her utmost to help with my selection or purchase. I would recommend the company in a heartbeat for its gorgeous coins.”

Posted 2 years ago

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Hi Julie, Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you had a great experience and that we were able to meet your expectations. Kind Regards, Tanith, Customer Experience Manager

Posted 4 months ago

“It's fine just don't fall for the crappy free coins where you pay postage only. Simply look for gold and silver coins and work out from Google the price of the metal for that day. Sure if a coin looks nice and you just want to add it to your collection go for it. But use you're head and you can actually make money selling them on eBay. Not rich but just do the knowledge and don't waste your time on the free stuff... They can't tell you a coin is so much percentage gold or silver and not be truthful they have laws for a reason.”

Posted 4 years ago

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Thank you for your kind words and for taking the time to write this review. It is so helpful to hear your experience and insights on purchasing coins with The London Mint Office. Your advice about researching the values of gold and silver coins is a great suggestion, and we appreciate your awareness of the laws that help ensure fair pricing.

Posted 4 months ago

“The whole team helped me with my first orders,as suffer from anxiety and Jody,Rhos,Anthony,Richard and Nadine were fantastic they really looked after me as I kept getting stressed and would phone again and again they were great didn't moan at me for ringing also everything was good and not there fault I was just stressed out lovely coins aswell and carefully packed delivered on the right day I made a mistake and the whole team looked after me and the coins are flawless and the shield back Victorian coins were in a reasonable condition but they were used many years ago and the coins are in special capsules and beautiful boxes and the brand new proof coins are in proof condition and very low mintage aswell I also found the price is reasonable especially when you get to pay for it in installments which h makes it easier and the whole team are very helpful indeed and polite I'm very pleased with my coins and if you want to they will help you to build a interesting coins I am glad that Jody took the time to explain how rare the coin is into the dragon's lair I got one and I'm glad I did Rhos was great to they have given me very reasonable installments and made me feel better Nadine sorted out the different payment plan that helped me alot the whole team were fantastic and so were the coins,so thanks and I will definitely be getting more coins in the future 10 of 10 fantastic service and good at helping people if you need them to help”

Posted 4 years ago

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Thank you for your 5 star rating of The London Mint Office! We're delighted to know that our whole team was helpful and understanding during your experience with us. Your kind words of appreciation and understanding are much appreciated. We are happy to hear that you were pleased with your coins and happy with the installments. We will do our best to continue providing excellent service as you continue to build your coin collection. We look forward to continuing to serve you in the future. Thank you again for your kind review! "

Posted 4 months ago

“Good service when I order thank you all”

Posted 4 years ago

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Thank you so much for your 5 star rating, Christopher! We really appreciate your positive feedback. It's wonderful to hear that you had a good experience with us when ordering. Thank you again for your kind words!

Posted 4 months ago

“Only just joined so far the coins are off great quality with certificate and u also get 14 days to decide if you want to keep it. The ways to pay are easy enough and you can pay by direct debit to save on postage costs , I say alot of the negative posts are abit harsh as there terms and conditions are in black and white so you cant go wrong really but I'm happy anyway .”

Posted 4 years ago

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Thank you Jamie for your 5-star rating of The London Mint Office! I'm so pleased to hear you're pleased with your purchases and appreciate that you noted our terms and conditions. We strive to provide the best customer experience and we value your feedback!

Posted 4 months ago

“I’ve had two deliveries of coins, both are excellent, the first coin I ordered took a bit longer to get here, but London mint kept me fully informed, the second arrived when they said it would. Fantastic service and will definitely recommend and order again in the future.”

Posted 5 years ago

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Thank you for your kind words Christine! We are delighted to hear that your two deliveries of coins were excellent and that our customer service was up to your high standards. Your 5-star rating is incredibly important to us and we thank you for your continued custom.

Posted 4 months ago

“Received a very satisfactory service from the London mint office, the quality of goods is superb and the delivery process is quick, returns procedure is simple and easy to use, I enjoy collecting with the London mint office they offer a range of collectables with easy to manage payment plans, the items they have are of high quality and are affordable, I've had a few items and have been pleased with the order, also their customer service is very good and sufficient.”

Posted 5 years ago

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Thank you for the awesome 5-star rating, Darren! We're so pleased to hear that you've had such a wonderful experience with The London Mint Office. Your kind words about our goods, delivery process, easy-to-manage payment plans, customer service and our returns procedure are much appreciated. We look forward to continuing to provide you with an excellent service into the future.

Posted 4 months ago

“Very good polite good service no complaints there rather have emails than phone calls when got new coins and I’m not in the big money league so can’t afford expensive coins like most collectors”

Posted 5 years ago

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Thank you so much for your 5 star rating of The London Mint Office! We are glad that you had a pleasant experience with us and appreciated our polite and good service. We are happy to hear that you prefer emails rather than phone calls when getting new coins.

Posted 4 months ago

“Can’t fault the service I received from the London Mint. Speedy delivery of a quality coin. What more can you ask for.”

Posted 5 years ago

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Thank you so much for your 5 star rating of The London Mint Office! We are so glad that you were pleased with the speedy delivery of a quality coin. It's reviews like yours that make us strive for even better service! We thank you for your continued trust in us and we look forward to the opportunity of assisting you in the future.

Posted 4 months ago

“I'm doing both the "In Flanders Field" and WW1 Posters Ingot collections. Thus far everything has been exemplary. The coins look stunning and come with a fantastic display card, and the Ingots are absolutely stunning again with a fantastic display card! Delivery has been fast and I even get a complimentary phone call the following day after receipt to make sure I did receive them and that I am happy with them. Even setting up the direct debit was a pleasant experience with a very friendly and helpful member on the other end! These items are well worth the effort to collect. Lets remember those who fought for our freedom all those years ago!!”

Posted 5 years ago

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Thank you so much for your 5-star rating for The London Mint Office! It is fantastic to hear that you are collecting our "In Flanders Field" and WW1 Posters Ingot Collections and that your experience with us has been exemplary. We appreciate your feedback and are glad to hear that the coins and Ingots come with fantastic display cards and that the delivery was fast. Also, we are glad that you found the direct debit set up process to be pleasant due to the friendly and helpful member. It is also wonderful to remember those who fought for our freedom all those years ago!

Posted 4 months ago

“I love the coin I received and hope to collect more. The service was good efficient and arrived safely.”

Posted 5 years ago

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Thank you so much for the five-star rating of The London Mint Office! We are thrilled you are happy with the coin that you received and are equally excited to hear that you are looking to collect more. We are proud of our excellent service and our key priority is to ensure that your purchase arrives to you efficiently and safely. Thank you for your continued support!

Posted 4 months ago

“Everything came on time and was well packaged”

Posted 5 years ago

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Thank you so much Mark for your 5-star rating of The London Mint Office! I'm so glad that everything came on time and was well packaged. Your kind words mean the world to us!

Posted 4 months ago

“Very helpful and great service”

Posted 5 years ago

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Thank you so much for your 5 star rating of The London Mint Office, Margaret. We are delighted to hear that you found our service very helpful and great!

Posted 4 months ago

“Good service, fast delivery. No problems.”

Posted 5 years ago

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Thank you so much for your 5 star rating of The London Mint Office! We appreciate your feedback and are glad to hear that you had a good experience with our service and fast delivery. Thank you for your support!

Posted 4 months ago

“Great quality; excellent customer service; competitive prices; delivered on time. Good variety of mementos.”

Posted 5 years ago

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Thank you so much for the 5-star rating! We are delighted to hear that you had a positive experience with The London Mint Office, from the quality of our products to the great customer service and competitive prices. We also appreciate your feedback regarding the variety of mementos we offer. We strive to provide the best possible service to all our valued customers. Thank you for your patronage!

Posted 4 months ago

“Service was very good,it was made easier by combining all my coins into one purchase, very helpful people, I will buy again.”

Posted 5 years ago

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Thank you so much for your 5 star rating, Debra! We're so glad that our service was helpful to you and that combining your coins into one purchase was made easier. We look forward to having you back again!

Posted 4 months ago

“Good service and good item to acquire.”

Posted 5 years ago

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Thank you so much, Caio, for your five-star rating of The London Mint Office. We really appreciate your kind words about our good service and the great item you acquired.

Posted 4 months ago

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The London Mint Office is rated 3.5 based on 418 reviews