The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.53

3.5 Rating 419 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 419 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality; excellent customer service; competitive prices; delivered on time. Good variety of mementos.”

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Posted 5 years ago

Thank you so much for the 5-star rating! We are delighted to hear that you had a positive experience with The London Mint Office, from the quality of our products to the great customer service and competitive prices. We also appreciate your feedback regarding the variety of mementos we offer. We strive to provide the best possible service to all our valued customers. Thank you for your patronage!

Posted 5 months ago

“Service was very good,it was made easier by combining all my coins into one purchase, very helpful people, I will buy again.”

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Posted 5 years ago

Thank you so much for your 5 star rating, Debra! We're so glad that our service was helpful to you and that combining your coins into one purchase was made easier. We look forward to having you back again!

Posted 5 months ago

“The coin I ordered arrived very quickly and is beautiful”

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Posted 5 years ago

Thank you for your review, Mrs! We are delighted to hear that you have given us a 4 star rating for The London Mint Office! We are also pleased to learn that you were pleased with the speed of delivery for the coin you ordered and that it is beautiful. Thank you for your kind words!

Posted 5 months ago

“Good service and good item to acquire.”

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Posted 5 years ago

Thank you so much, Caio, for your five-star rating of The London Mint Office. We really appreciate your kind words about our good service and the great item you acquired.

Posted 5 months ago

“Still waiting for an order placed awhile ago (war poster ingot)”

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Posted 5 years ago

Thank you so much for your feedback, Anthony! We truly appreciate it. At The London Mint Office, we strive to make every customer happy. We are pleased to hear that it seems like we have done just that for you. We believe that the quality and authenticity of our coins are unparalleled. If there is anything else we can do for you in the future, please don't hesitate to reach out. We would be more than happy to help.

Posted 5 months ago

“Still waiting for my last order”

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Posted 5 years ago

Thank you for your positive 4-star rating, Leigh! We are pleased that you enjoyed your experience with The London Mint Office. We apologize for any waiting with your last order, and we are doing all we can to fulfill it for you as quickly as possible. Thank you for your patience!

Posted 5 months ago

“London Mint Office offers excellent Customer Service. Their products are of the highest quality. Products are delivered promptly and very well packaged. As if this was not enough there is the added bonus of an excellent pricing structure for products of such exceptional quality. The London Mint Office is, without doubt, the first port of call for the discerning collector. ⭐⭐⭐⭐⭐”

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Posted 5 years ago

Thank you very much for giving The London Mint Office a 5 star rating. We are delighted that you appreciate the excellent Customer Service, the highest quality of our products, the prompt delivery and excellent packaging as well as our pricing structure. We strive to ensure that The London Mint Office is the first port of call for discerning collectors.

Posted 5 months ago

“I ordered a WW1 ingot on the 3rd Jan 19 and as yet it has not been delivered;all contact with THE LONDON MINT OFFICE has resulted in been told they have no idea when I will get my order,telling me repeatedly waiting for stock:in Feb I was told they were there and I would get it by the end of that month,now they tell me they will phone when they have them,this is just not good enough from a company like this.P.LITTLE.”

Helpful Report

Posted 5 years ago

We're sorry to have disappointed you. We'd like to learn more about your experience and see how we can make it right for you.

Posted 5 months ago

“Very helpful and polite staff very good and service”

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Posted 5 years ago

Thank you so much for your 5 star review of The London Mint Office, Dave. We are delighted to hear that our helpful and polite staff provided great service. We really appreciate you taking the time to leave your positive feedback.

Posted 5 months ago

“The are very professional in every way customer service is amazing if only other businesses could do customer services the same as the royal mint it would eradicate millions of problems. well done guys”

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Posted 5 years ago

Thank you so much, Eddie, for your kind words and 5 star rating! We truly appreciate your feedback and deeply value your experience. We agree that customer service should always be a priority for all businesses, and we are glad to hear that you felt taken care of during your visit with us. Thank you again for your support!

Posted 5 months ago

“Received my order promptly. Very impressed with quality of coins. Good after service too”

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Posted 5 years ago

Thank you very much for your five-star rating for The London Mint Office! We are delighted to hear that you received your order promptly and were pleased with the quality of the coins as well as our after service. We are always here to help and are glad to hear that you're satisfied with your purchase!

Posted 5 months ago

“Excellent service. Post bang on. Every coin is beautiful.”

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Posted 5 years ago

Thank you Martin for your fantastic 5 star rating for The London Mint Office - we really appreciate your kind words, especially "Excellent service. Post bang on. Every coin is beautiful." We're pleased to hear that our service and products have been up to your expectations and we're thrilled that you've had a positive experience. Thank you again!

Posted 5 months ago

“I’ve been a customer of the London mint for many years all the agents I have spoke to have been very professional and knowledgeable about the product I would recommend them”

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Posted 5 years ago

Thank you, Edwin, for your 5 star rating of The London Mint Office! I'm glad that you have had good experiences over the years. It's great to hear that you have had such great customer service throughout your time as a customer. We are so thankful for your feedback and hope to continue providing the same quality of service that you have experienced.

Posted 5 months ago

“Excellent customer service, a very professional and polite team. The site is very easy to navigate, and ordering is straight forward and easy. Deliveries are fast and I would recommend this company to anyone.”

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Posted 5 years ago

Thank you for your 5-star rating of the London Mint Office! We are so pleased to hear that you had an excellent customer service experience, that our team was professional and polite, that our website is easy to navigate, and that ordering and delivery were easy and fast. We really appreciate the positive review -- thank you!

Posted 5 months ago

“The LMO has been great, lovely items sent.”

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Posted 5 years ago

Thank you so much for your 5 star rating of The London Mint Office, Gill! We are thrilled that you have had a positive experience with us. We hope you enjoy the lovely items you have received.

Posted 5 months ago

“Service very good and the goods were as they said very happy.”

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Posted 5 years ago

Thank you so much for your 5 star rating of The London Mint Office, Brian. We really appreciate you taking the time to leave a review. We are delighted to hear that the service provided and the goods were as described. Thank you for your kind words!

Posted 5 months ago

“Prompt service good quality product”

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Posted 5 years ago

Thank you so much for your 5 star rating! We appreciate your kind words about the quality product and prompt service. We are delighted that you chose The London Mint Office and are happy with your purchase.

Posted 5 months ago

“Prompt service well packaged item”

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Posted 5 years ago

Thank you so much for your 5 star rating of The London Mint Office! We truly appreciate your great feedback and are glad that you were pleased with our prompt service and well-packaged item.

Posted 5 months ago

“Easy to order from, fast delivery and excellent quality products.”

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Posted 5 years ago

Thank you so much Rea for your kind 5 star rating of The London Mint Office. We strive to ensure that ordering from us is easy, that products are delivered fast and that the quality of our items is excellent. We're thrilled to hear that you've experienced this for yourself!

Posted 5 months ago

“I recently purchased a WW1 centenary coin by post and have to say how impressed I am with the service I received and the time in which it was delivered.”

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Posted 5 years ago

Thank you so much for your 5 star rating of The London Mint Office, Pip! It is so encouraging to hear your positive feedback on the service you recently received from us. We are delighted that you received your WW1 centenary coin quickly and are so pleased that you were satisfied with the service we provided.

Posted 5 months ago

The London Mint Office is rated 3.5 based on 419 reviews