The London Mint Office Reviews

Name: The London Mint Office
Rating: 3.52

3.5 Rating 425 Reviews

64 %

of reviewers recommend The London Mint Office

Company Reviews

Metrics

3.5

Based on 425 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

The London Mint Office 1 star review on 25th June 2023

T Green

The London Mint Office 1 star review on 20th August 2022

Qadir Baz

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just got my WW1 coin this morning! Absolutely love it! Awesome presentation case to gonna sign up for the rest of the collection! My great grandfather was in WW1 and I love the history of it thanks london mint!”

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Posted 7 years ago

Thank you for your amazing 5 star review! We really appreciate it! We are so happy that you are excited about Just got my WW1 coin this morning! Absolutely love it! Awesome presentation case to gonna sign up for the rest of the collection! My great grandfather was in WW1 and I love the history of it thanks london mint! We are so glad you were able to connect with your own personal history through this coin and presentation case. Thank you again for your kind words!

Posted 1 year ago

“I really don't understand some of the reviews out there about london mint office I collected the battle of atlantic coin and never had any issues with them, made a call to their call centre once because of an invoice issue and beth who I spoke to couldnt be more helpful, maybe use the company before you make a judgement?”

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Posted 7 years ago

I really appreciate your 5 star rating of The London Mint Office! I totally agree with your sentiment - I don't understand some of the reviews out there about The London Mint Office. I collected the Battle of Atlantic Coin and never had any issues with them. I even made a call to their call centre once because of an invoice issue and Beth I spoke to was so helpful. I think it's best to actually try the company out before making a judgement!

Posted 1 year ago

“After waiting about 6 weeks I finally received my Battle of Ypres coin, tbf to the company they let me know of the delay and the service was perfectly fine, the coin is really good to!”

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Posted 7 years ago

Thank you for your 5-star rating and kind words about The London Mint Office. I'm glad to hear that your wait for your Battle of Ypres coin was worth it and that you are pleased with the quality of the coin! We are delighted to have earned your approval and look forward to being of assistance again in the future.

Posted 1 year ago

“Saw the WW1 coin on the facebook page https://www.facebook.com/londonmintoffice/ coin was a bit of a while ariving but they were helpful when I called for an update and explained there was a bit of a delay. Prety happy with the service”

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Posted 7 years ago

Thank you so much for your 5 star rating, Carys! We are delighted that you were happy with our service as we understand how difficult it can be to wait for a package. We are very grateful that you gave us a chance to demonstrate our quality services and we hope to serve you again in the future!

Posted 1 year ago

“customer service is outstanding just like the products!”

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Posted 7 years ago

Thank you for your wonderful 5-star rating of The London Mint Office! We really appreciate it. Here at The London Mint Office, we strive to offer excellent customer service as well as top-notch products; we're glad you noticed!

Posted 1 year ago

“Great company- I have been shopping with London Mint for 2 years now I have a fab account manager who knows what I like and if I have ever had any issues they have been solved quickly! Julia”

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Posted 7 years ago

Thank you so much for your wonderful five-star rating of The London Mint Office, Julia! We're glad that you've been shopping with us for two years now and have been able to develop a good rapport with your account manager. We strive to provide timely customer service and satisfaction, so we're very happy to hear your positive feedback!

Posted 1 year ago

“big thanks to the customer care team! Really helpful this morning!”

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Posted 7 years ago

Thank you so much for giving us 5 stars! It really means a lot to us here at the London Mint Office. Big thanks to the customer care team! Really helpful this morning!

Posted 1 year ago

“Had a query today and Joel in customer service was brilliant! Highly recommended London Mint!”

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Posted 7 years ago

Thank you so much for leaving us a 5 star rating! We are delighted to hear that Joel was able to provide you with such great customer service. It's always good to hear positive feedback like this. We really appreciate your kind words and are so glad that you had a great experience with The London Mint Office. Thank you again!

Posted 1 year ago

“I've recently received 2 of the free coins from the London Mint Office. I was a little hesitant as they required a subscription but I was able to easily cancel this by contacting their friendly customer service team. Would highly recommend!”

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Posted 7 years ago

Thank you for your 5-star rating of The London Mint Office! It's great to hear that you had a good experience with their customer service team. We really appreciate your support and we're delighted that you were able to get your free coins.

Posted 1 year ago

“Excellent service throughout the whole process. I would highly recommend.”

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Posted 7 years ago

Thank you very much for your 5 star rating, Luke. We are delighted to hear that you had an excellent experience with The London Mint Office and that you would highly recommend us. We appreciate the wonderful review!

Posted 1 year ago

“I recently got my WW1 coin, I was a bit worried about the things I had read however the customer service I have received and the coin is brilliant! Will happily recommend :)”

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Posted 7 years ago

Thank you for your fantastic 5 star rating of The London Mint Office, Fern! We are delighted to know that you were pleased with your purchase, especially your WW1 coin. It is wonderful to hear that you received excellent customer service and are happy to recommend us. We really appreciate your feedback. Thank you!

Posted 1 year ago

“My wife and I have been collecting from the LMO for some time now and I can honestly say it's always been a 5 star service! Always had quick replies to any questions and the team are always happy to help via social media. Always very respectful, polite, helpful, communicative, efficient and easy to deal with. I would highly recommend the LMO to any collectors. Superb across the board and we will be loyal customers for the foreseeable future! Keep up the great work guys!!”

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Posted 7 years ago

Thank you so much for your glowing review Lee! I'm so glad to hear that you have been collecting from us for some time now and have always had such a great experience. We really appreciate your loyalty and your kind words about our team and services. We will continue to work hard to make sure we provide everyone with the best 5 star experience. Thank you again for your support!

Posted 1 year ago

“I ordered my World War 1 coin, got through to order straight away was advised had a big response for this coin so could take up to 28 days to arrive with me, it arrived on day 17. easy to make payments over the phone helpful staff looking forward to getting more.”

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Posted 7 years ago

Thank you for your 5 star rating of The London Mint Office! We are delighted to hear that your World War 1 coin arrived on day 17 and that making payments over the phone and our helpful staff have been a positive experience. We appreciate the time you have taken to share your experience with us, and we look forward to you ordering more from us in the future.

Posted 1 year ago

“I've received nothing but excellent customer experience from The London Mint Office, I've never really been a coin collector until I came into some inheritance about three years ago. The London Mint office were the first company I called, only to get information about coins and collecting and I can honestly say I cant see me moving onto another company! excellent products and even better customer experience. overall great company!!”

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Posted 7 years ago

Thank you for the excellent 5 star rating! It's great to hear that you have experienced nothing short of excellent customer experience with us at The London Mint Office. We are glad to hear that your inheritance led you into this venture, and that we were your first stop for information. We are delighted that you have been happy with the products we offered and our customer service. We truly appreciate your positive feedback and we hope to continue providing excellent service.

Posted 1 year ago

“Very pleased with my Battle of Hastings coin!”

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Posted 7 years ago

Thank you for taking the time to rate us with a 5 star rating! We are delighted to hear that you are very pleased with your Battle of Hastings coin and appreciate your kind words. Thank you for choosing The London Mint Office!

Posted 1 year ago

“I was very surprised at the quality of the coins I received and was more than happy with the customer service.”

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Posted 7 years ago

Thank you so much, Mr., for your glowing 5-star rating of The London Mint Office. I was very pleased to hear that you were pleasantly surprised at the quality of the coins you received, and that our customer service left you more than happy. We strive to keep up our excellent standards, and your feedback helps us in our mission.

Posted 1 year ago

“Got my WWI coin this morning! My grandchildren will love it, thank you London Mint!”

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Posted 7 years ago

Thank you Charles for your 5 star rating of The London Mint Office! We are delighted to hear that you got your WWI coin this morning and we're sure that your grandchildren will love it. Thank you for choosing The London Mint Office!

Posted 1 year ago

“Saw the TV advert for the ypres coin- Caled up and spoke with the customer service team who were very informative on the coin, it is part of a subscription but they explained tha tI could cancel that and just have the first coin which was good!”

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Posted 7 years ago

Thank you for the 5 star rating, George. We appreciate your positive feedback and are glad to know that our customer service team was able to provide the information you needed. We're also delighted to hear about your positive experience with The London Mint Office. We look forward to having you as a valued customer and helping you find the perfect coin for your collection.

Posted 1 year ago

“Sent Facebook message to ask a question about a product- Got an immediate response! Really impressed with the reply now ordered thw WWI Coin! Thanks!”

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Posted 7 years ago

Thank you so much for your 5 star rating of The London Mint Office! We are delighted that you were impressed with our prompt response to your query and that you have now taken the plunge and ordered the WWI Coin. It is always great to hear such positive feedback!

Posted 1 year ago

“Fantastic to be able to have a phone conversation with one of the London Mint Office team and talk to someone who knows as much about coins as I do. Really unsure where any negativity online comes from as my experience has been nothing but positive. My coin set arrived on time and comes beautifully presented. After being a loyal customer of the Royal Mint for years I now am glad to have found a company I can trust.”

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Posted 7 years ago

Thank you so much for your 5 star rating! To hear that you were able to have a phone conversation with a knowledgeable member of the London Mint Office team and received a positive experience is truly pleasing for us to hear. It's always our goal to provide customers with the best experience possible, so we're pleased you found that with us. We're thrilled to have earned your loyalty from the Royal Mint and hope your coin set arrived timely and exceeded your expectations.

Posted 1 year ago

The London Mint Office is rated 3.5 based on 425 reviews