The Kid Collective Reviews

Name: The Kid Collective
Address: Unit L, Welland Business Park,, Valley Way,, Market Harborough, Leicester
Rating: 4.90

4.9 Rating 1,266 Reviews

97 %

of reviewers recommend The Kid Collective

4.9

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

020 33725220

Email:

hello@thekidcollective.co.uk

Location:

Unit L, Welland Business Park,,
Valley Way,,
Market Harborough
Leicester
LE16 7PS

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The Kid Collective 5 star review on 27th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An amazing experience with this company, a small problem was very quickly resolved and the customer service team were exceptionally good. Would highly recommend them”

Helpful Report

Posted 1 month ago

Hi Linda, Thank you so much for the 5/5! We’re thrilled you had an amazing experience and that the small problem was resolved quickly. We really appreciate your kind words and the recommendation. Kind regards, Nicola

Posted 1 month ago

“The order arrived on time and without damage to the packaging or product, which is always important when buying as a gift. Only one thing, though, was the cost of delivery. I found out later that similar products on Amazon offered free next day delivery.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review and for the feedback. We’re glad the order arrived on time and undamaged. We do appreciate your feedback with regards to the delivery charges, and we will look in to this further with our team. If there’s anything else you’d like to share, we’re here to help. Kind regards, Nicola

Posted 1 month ago

“Wow! Just Wow! So very impressed with my purchases - bought some supermarket role play items to put in our “shop” - I am a childminder. All items - from Le Toy Van and Tender Leaf Toys - are fabulous quality, will last for years and great value. The Kids Collective is a one stop shop for beautiful branded toys with great customer service. I am very impressed!”

Helpful Report

Posted 1 month ago

Hi Hayley, Thank you so much for the 5/5! We’re thrilled you’re impressed with the quality from Le Toy Van and Tender Leaf Toys, and that The Kids Collective has become a helpful one-stop shop with great customer service for you. Kind regards, Nicola

Posted 1 month ago

“I keep using this company!!! They do my favourite brands for my child and they offer great prices and fast delivery. Always on time to help parents create magic and a smile.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for the 5/5! We’re thrilled you keep using us for your child’s favourite brands, with great prices and fast delivery. We’re happy to help create magic and a smile. Kind regards, Nicola

Posted 1 month ago

“Quick responses and very quick to tidy up mistakes made by a third party”

Helpful Report

Posted 1 month ago

Hi Max, Thank you so much for the 5/5! We’re glad our quick responses and speedy handling of third-party mistakes met your needs. We appreciate you taking the time to share. Kind regards, Nicola

Posted 1 month ago

“Cannot rate this business any higher! The product offer, speed of fulfilment and the customer services are all fantastic! I placed an order really close to Christmas and called the following day for an update and they were so helpful and made sure it arrived in time!! My new favourite people!”

Helpful Report

Posted 1 month ago

Hi John, Thank you so much for the 5/5! We’re thrilled you had a fantastic experience with the product, fulfilment speed, and our customer service, especially around Christmas. We’re glad we could help ensure it arrived in time. Kind regards, Nicola

Posted 1 month ago

“Excellent service and quick delivery, even just before Christmas!”

Helpful Report

Posted 1 month ago

Hi Joanna, Thank you so much for the 5/5! We're thrilled you experienced excellent service and quick delivery, especially before Christmas. We appreciate your kind words and look forward to helping again soon. Kind regards, Nicola

Posted 1 month ago

“Interesting selection of games and prompt delivery.”

Helpful Report

Posted 1 month ago

Hi Judith, Thank you so much for the 5/5! We’re thrilled you enjoyed the interesting selection of games and that delivery was prompt. We appreciate your kind words and look forward to helping again soon. Kind regards, Nicola

Posted 1 month ago

“Great selection and quick dispatch! Presents arrived on time for Christmas! Thanks very much💙”

Helpful Report

Posted 2 months ago

Hi Nikola, Thank you so much for the 5/5! We’re thrilled you were happy with the selection and fast dispatch, and that the presents arrived on time for Christmas. We appreciate your kind words and look forward to helping again soon. Kind regards, Nicola

Posted 1 month ago

“Easy to order. Fast efficient service. Would recommend”

Helpful Report

Posted 2 months ago

Hi Sue, Thank you so much for the 5/5! We’re thrilled you found ordering easy and our service fast. We appreciate your recommendation and look forward to helping again soon. Kind regards, Nicola

Posted 1 month ago

“Was let down by Amazon for an xmas present for my brothers grandson After waiting 3weeks then being told it may not arrive until after Xmas I needed to find an alternate supplier quick. Thank goodness I came accross The Kid Collective who made sure they had the item I wanted then suggested to be sure of delivery before Xmas choose premium delivery, which I did and received the Item the next day problem solved, would recommend the service to anyone especially AMAZON top marks THE KID COLLECTIVE keep up the good work. Regards P Redman.”

Helpful Report

Posted 2 months ago

Hello Peter, What a lovely review, thank you so much :) I'm so pleased to hear we were able to help when you were let down elsewhere, and we look forward to welcoming you back to The Kid Collective again soon, Merry Christmas, Laura

Posted 2 months ago

“High quality stuff at good prices.”

Helpful Report

Posted 2 months ago

Hi David, Thanks so much for the 5/5! We’re really glad you’re happy with the quality and price. Kind regards, Nicola

Posted 1 month ago

“Such a great service - good communication & a fab gift to give! Not forgetting a good price! Will use again”

Helpful Report

Posted 2 months ago

Hi Alexis, Thank you so much for the fantastic review! We’re delighted you loved the service and the gift, and we’re glad the price worked for you. We look forward to helping again soon. Kind regards, Nicola

Posted 1 month ago

“Quick delivery, happy with service”

Helpful Report

Posted 2 months ago

Hi Katie, Thank you so much for the 5-star review! We're glad you're happy with the quick delivery and our service. If you need anything else, just let us know. Kind regards, Nicola

Posted 1 month ago

“very good.prompt delivery.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for the 5-star review! We’re glad to hear you’re happy with the prompt delivery. If there’s anything else you need, please do let us know. Kind regards, Nicola

Posted 1 month ago

“Great selection of toys and gifts for great prices”

Helpful Report

Posted 2 months ago

Hi Katrina, Thanks so much for the fantastic 5-star review! We’re thrilled you’re happy with our selection and prices. If there’s anything else you need, just let us know. Kind regards, Nicola

Posted 1 month ago

“Very poor customer service - I emailed for an update on delivery after a Christmas present item was already late. The reply was generic and said there were delays because of black Friday (?!) - the reply didn't answer my specific question about date but just it would arrive "before Christmas" (wasn't my question- I needed it by Monday because we are away for Christmas). I emailed again and again over weekend to say they hadn't answered my question, that I really needed to know it it would arrive on Monday and I'd need to order it from somewhere else if not. I heard nothing, it was so stressful. Then, after parcel arrives (thankfully, on the Monday) I finally get an email from them saying it had arrived (hardly news any more). I asked to make a complaint and they are polite but just don't really get it - in my apology email they got the facts wrong about the issue I was complaining about. These days you can buy the same things from virtually any website - the only thing that differentiates is customer service and trust. Kid Collective are very poor on both.”

Helpful Report

Posted 2 months ago

Hello, I am very disappointed to hear you are unhappy with your experience. I've taken a look at your order and can see that you ordered on the 9th Dec, and we fulfilled on the 12th Dec. You had selected a standard Royal Mail service, which was then delivered to you on the 15th. At this time of year delays are to be expected unfortunately, and we do offer express services for when items are needed in a hurry, but I am pleased that your order did arrive with you in time. Once parcels are in the hands of our delivery partners we do have limited scope to provide exact delivery dates/times beyond the tracking details, which will be why our team were unable to provide you with further information beyond that. I hope your new goodies are being enjoyed, you selected some fantastic things :) Many thanks Laura

Posted 2 months ago

“Still waiting for delivery very good the stock and items are amazing”

Helpful Report

Posted 2 months ago

Hello Patrick, Thank you for the lovely feedback. We’re glad you’re happy with the stock and items. I’m sorry for the delay—If you are still awaiting your order, please do reach out to our customer service team and we will assist you immediately. Kind regards, Nicola

Posted 1 month ago

“First time using this company and can't fault them at all. Delivery was excellent, website was really easy and informative. It was a pleasure to shop here and will definitely recommend to others. Well done Kid Collective in a time when there are complaints about everything, I have nothing bad to say.”

Helpful Report

Posted 2 months ago

Hello, This is so wonderful to read - we're working so hard at this time of year, and this has made our day, thank you! We very much look forward to welcoming you back at The Kid Collective soon :) Laura

Posted 2 months ago

“Easy to use website & lots of choices. I bought a Yoto audio book card. Its not been used yet as is for my Grandaughters birthday in January. I would have given 5 stars but knocked one off as it came in a huge box which had no protection if it had rained (the box was left outside as I was out). If it had rained the card would have been ruined. This item needs to be sent in a small padded envelope to go through the letterbox as its so small.”

Helpful Report

Posted 2 months ago

Hello Linda, Thank you for your kind review and for the helpful feedback. We’ll take your packaging note on board to ensure smaller items are better protected in future. We’re glad you found the site easy to use and that you like the range. We’d love to see you again soon. Kind regards, Nicola

Posted 1 month ago

The Kid Collective is rated 4.9 based on 1,266 reviews