The Kid Collective Reviews

Name: The Kid Collective
Address: 14 Iliffe Avenue, 14 Iliffe Avenue, Leicester
Rating: 4.92

4.9 Rating 983 Reviews

98 %

of reviewers recommend The Kid Collective

4.9

Based on 983 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

020 33725220

Email:

hello@thekidcollective.co.uk

Location:

14 Iliffe Avenue,
14 Iliffe Avenue
Leicester
LE2 5LH

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The Kid Collective 5 star review on 15th March 2024

Daisy

The Kid Collective 5 star review on 11th December 2023

Priti

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was an issue with our order (we were sent the wrong item by mistake) but the team were super helpful and quick at correcting the problem. Great customer service!”

Helpful Report

Posted 4 months ago

Thank you so much Hollie. I am ever so sorry there was a mix up but I am glad it was dealt with swiftly and you were still happy with your service. Have a great Christmas - Team TKC x

Posted 4 months ago

“Great service and communication. Would definitely buy from here again!”

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Posted 4 months ago

Thank you Claudia. That makes us so happy. Have a great Christmas - Meg @ TKC x

Posted 4 months ago

“As I write, my purchase has still not arrived. Ordered 19th November. Emailed to say shipped on 22nd November. Phoned this morning - 29th - no answer to the phone line, asked to email instead. Sorry, I'm the CUSTOMER and I don't have time to do that. Tracking number only activated mid morning today - 7 days after it had shipped. Message says "We expect to deliver your item today". I wait.”

Helpful Report

Posted 4 months ago

Hello Judith, I'm sorry to learn that your order didn't arrive within the desired timeframe. I understand the frustration and disappointment that comes with delays. Unfortunately once we dispatch an order it is in the hands of Royal Mail, and it looks like in this instance it has taken the scenic route, complete with detours, pit stops and maybe a few wrong turns! We're really sorry for the delay, and any frustration this has caused. It is probable that your order will still arrive with you safely, but I can see that our Customer Care team have issued you with a full refund in the meantime. Wishing you hassle-free deliveries in the future! Laura

Posted 4 months ago

“Very good.”

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Posted 4 months ago

Thank you so much for a lovely review Jacqueline- Meg @ TKC x

Posted 4 months ago

“We absolutely LOVE The Kid Collective, we have purchased a number of products from across the different ranges they stock and it is all perfect. The delivery is seamless and super quick !”

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Posted 4 months ago

Thank you so much Lauren. Your review has made all of the team so happy. Have the best Christmas - Meg @ TKC x

Posted 4 months ago

“Responded quickly to query and so very helpful. Granddaughter (30 months) will love it, takes after her dad!”

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Posted 5 months ago

Thank you so much for the lovely review Annette!- Meg @ TKC x

Posted 4 months ago

“Amazing service! My parcel arrived really quickly and beautifully packaged… and plastic free! I’ll definitely be ordering from you again! Thank you!”

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Posted 5 months ago

Thank you so much for the lovely review Sarah. We are so glad you are happy! - Meg @ TKC x

Posted 4 months ago

“Excellent experience from start to finish. My granddaughter is extremely happy with the dinkum doll. Very fast delivery and excellent communication with The Kid Collective.”

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Posted 5 months ago

Thank you so much for the lovely review Marian. So lovely to hear your granddaughter was so happy.- Meg @ TKC x

Posted 4 months ago

“Wonderful toys, such good quality.”

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Posted 5 months ago

Thank you so much for the lovely review Pauline - Meg @ TKC x

Posted 4 months ago

“Very happy with our order, great communication too (I asked a question on their Instagram page which was answered quickly 🙂)”

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Posted 5 months ago

Thank you so much for the lovely review ! - Meg @ TKC x

Posted 4 months ago

“Very easy website to navigate. Product a real success and delivered quickly”

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Posted 5 months ago

Thank you so much for the lovely review Clare. So great to hear you are happy. - Meg @ TKC x

Posted 4 months ago

“Delivery is always super speedy. The customer service is A**. They stock such wonderful toys & deliveries never fail to make us smile!”

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Posted 5 months ago

Thank you so much for the lovely review ! That makes us so happy to hear- Meg @ TKC x

Posted 4 months ago

“Super quick dispatch & very easy to navigate the website ☺️. Very happy with my experience.”

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Posted 5 months ago

Thank you so much for the lovely review! It is so lovely to hear you are so happy! - Meg @ TKC x

Posted 4 months ago

“Superb Xmas present for my Granddaughter”

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Posted 5 months ago

Thank you so much for the lovely review Kim. I hope she loves it on Christmas day. Have a magical one - Meg @ TKC x

Posted 4 months ago

“Great products, price, and quick delivery”

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Posted 5 months ago

Thank you so much for the lovely review x

Posted 5 months ago

“Completely obsessed with TKC. Recommended it to all my mum friends because it's just the best. Soooo many brands. The packaging is always superb and the items always arrive in perfect condition. Can imagine working for them would be excellent !!!!!!”

The Kid Collective 5 star review on 5th November 2023

Helpful Report

Posted 5 months ago

Thank you so much Amy! Every person you tell about us means the world to us. TKC definitely is a really fun place to work. I feel very lucky- Meg @ TKC x

Posted 5 months ago

“Ordering and delivery was 1st class but am unable to comment on item as it is a Christmas present and hasn't been opened”

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Posted 5 months ago

Thank you so much Cheryl. We love hearing our customers are happy x

Posted 5 months ago

“Order came super quick and I got free delivery. The pricing of the item I purchased was the cheapest I found anyway so great competitive pricing. When item arrived, it came with a personalised note with a discount code for next time. Couldn’t recommend more”

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Posted 5 months ago

Thank you so much Shannon! It makes us so happy, when we hear our customers happy so thank you x

Posted 5 months ago

“We absolutely love the kid collective. Great products, friendly team, amazing prices. What more could you ask for x”

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Posted 5 months ago

Thank you so much Leanne! Your kind words mean the world to us x

Posted 5 months ago

“Great quality at a good price”

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Posted 6 months ago

Thank you so much for such a lovely review x

Posted 5 months ago

The Kid Collective is rated 4.9 based on 983 reviews