The Kid Collective Reviews

Name: The Kid Collective
Address: Unit L, Welland Business Park,, Valley Way,, Market Harborough, Leicester
Rating: 4.90

4.9 Rating 1,253 Reviews

97 %

of reviewers recommend The Kid Collective

4.9

Based on 1,253 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

020 33725220

Email:

hello@thekidcollective.co.uk

Location:

Unit L, Welland Business Park,,
Valley Way,,
Market Harborough
Leicester
LE16 7PS

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The Kid Collective 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, happy with service”

Helpful Report

Posted 1 month ago

Hi Katie, Thank you so much for the 5-star review! We're glad you're happy with the quick delivery and our service. If you need anything else, just let us know. Kind regards, Nicola

Posted 1 month ago

“very good.prompt delivery.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for the 5-star review! We’re glad to hear you’re happy with the prompt delivery. If there’s anything else you need, please do let us know. Kind regards, Nicola

Posted 1 month ago

“Great selection of toys and gifts for great prices”

Helpful Report

Posted 1 month ago

Hi Katrina, Thanks so much for the fantastic 5-star review! We’re thrilled you’re happy with our selection and prices. If there’s anything else you need, just let us know. Kind regards, Nicola

Posted 1 month ago

“Very poor customer service - I emailed for an update on delivery after a Christmas present item was already late. The reply was generic and said there were delays because of black Friday (?!) - the reply didn't answer my specific question about date but just it would arrive "before Christmas" (wasn't my question- I needed it by Monday because we are away for Christmas). I emailed again and again over weekend to say they hadn't answered my question, that I really needed to know it it would arrive on Monday and I'd need to order it from somewhere else if not. I heard nothing, it was so stressful. Then, after parcel arrives (thankfully, on the Monday) I finally get an email from them saying it had arrived (hardly news any more). I asked to make a complaint and they are polite but just don't really get it - in my apology email they got the facts wrong about the issue I was complaining about. These days you can buy the same things from virtually any website - the only thing that differentiates is customer service and trust. Kid Collective are very poor on both.”

Helpful Report

Posted 1 month ago

Hello, I am very disappointed to hear you are unhappy with your experience. I've taken a look at your order and can see that you ordered on the 9th Dec, and we fulfilled on the 12th Dec. You had selected a standard Royal Mail service, which was then delivered to you on the 15th. At this time of year delays are to be expected unfortunately, and we do offer express services for when items are needed in a hurry, but I am pleased that your order did arrive with you in time. Once parcels are in the hands of our delivery partners we do have limited scope to provide exact delivery dates/times beyond the tracking details, which will be why our team were unable to provide you with further information beyond that. I hope your new goodies are being enjoyed, you selected some fantastic things :) Many thanks Laura

Posted 1 month ago

“Still waiting for delivery very good the stock and items are amazing”

Helpful Report

Posted 1 month ago

Hello Patrick, Thank you for the lovely feedback. We’re glad you’re happy with the stock and items. I’m sorry for the delay—If you are still awaiting your order, please do reach out to our customer service team and we will assist you immediately. Kind regards, Nicola

Posted 1 month ago

“First time using this company and can't fault them at all. Delivery was excellent, website was really easy and informative. It was a pleasure to shop here and will definitely recommend to others. Well done Kid Collective in a time when there are complaints about everything, I have nothing bad to say.”

Helpful Report

Posted 1 month ago

Hello, This is so wonderful to read - we're working so hard at this time of year, and this has made our day, thank you! We very much look forward to welcoming you back at The Kid Collective soon :) Laura

Posted 1 month ago

“Easy to use website & lots of choices. I bought a Yoto audio book card. Its not been used yet as is for my Grandaughters birthday in January. I would have given 5 stars but knocked one off as it came in a huge box which had no protection if it had rained (the box was left outside as I was out). If it had rained the card would have been ruined. This item needs to be sent in a small padded envelope to go through the letterbox as its so small.”

Helpful Report

Posted 1 month ago

Hello Linda, Thank you for your kind review and for the helpful feedback. We’ll take your packaging note on board to ensure smaller items are better protected in future. We’re glad you found the site easy to use and that you like the range. We’d love to see you again soon. Kind regards, Nicola

Posted 1 month ago

“The products I received were lovely. Slight damage to one but when I contacted the company they were very quick and effective at getting this resolved. Very satisfied and would buy from here again.”

Helpful Report

Posted 1 month ago

Hello there, Thank you so much for your kind words. We’re really glad to hear you’re happy with the products and that the small issue was resolved quickly for you. We’d be delighted to have you back at The Kid Collective anytime. Kind regards, Nicola

Posted 1 month ago

“Really lovely company with great customer service, and a lovely selection of curated toys, really fair delivery & return options,”

Helpful Report

Posted 1 month ago

Hi Emma, Thank you so much for your lovely review. We’re thrilled you enjoyed our curated toys and found our customer service helpful. We look forward to welcoming you back to The Kid Collective soon. Kind regards, Nicola

Posted 1 month ago

“There is a wide range of quality developmental toys, fast delivery, excellent customer service, and the packaging is non excessive environmentally friendly. The toys focus on imaginative, screen-free play, can be a bit pricey but there is usually something to suit your price range.”

Helpful Report

Posted 1 month ago

Hi Pauline, Thank you for sharing your kind review. We’re thrilled you’ve found a good range of developmentally rich, screen-free toys and appreciate the eco-friendly packaging and fast delivery, as well as our customer service. We’ll continue to strive to offer items that suit a range of budgets. If there’s anything else you’re after, we’re here to help. Kind regards, Nicola

Posted 1 month ago

“Shipping was very slow, even considering the busy Christmas period. I ordered several small items, but they were simply tossed into a box without any bubble wrap or protective packaging. The prices are also higher compared to other kids’ websites, so I’ll likely shop elsewhere next time.”

Helpful Report

Posted 1 month ago

Hello, I’m sorry to hear about the slow shipping and the packaging you received. We take packaging and delivery times seriously and will look into this to prevent it happening again. Thank you for sharing your feedback. Kind regards, Nicola

Posted 1 month ago

“Great price, quick delivery and well packed. What more could you ask for?”

Helpful Report

Posted 1 month ago

Hi Karen, Thank you so much for your kind words. We’re delighted you had a great experience with price, delivery and packing, and we look forward to serving you again soon. Kind regards, Nicola

Posted 1 month ago

“Great range of products and the best customer service! We love The Kid Collective 😊”

Helpful Report

Posted 1 month ago

Hi Dorota, Thank you so much for your lovely review! We’re thrilled you’re enjoying our range and our customer service. We can’t wait to welcome you back again soon. Kind regards, Nicola

Posted 1 month ago

“Competitive pricing and and a welcome discount, easy to order , parcel arrived on time, beautifully packaged, would definitely use again Well,done”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for the kind words! We’re really glad you found our pricing competitive, ordering easy, and that the parcel arrived on time and beautifully packaged. We look forward to welcoming you back to The Kid Collective again soon. Kind regards, Nicola

Posted 1 month ago

“A great shopping experience.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the fantastic 5-star review! We’re really glad you had a great shopping experience and appreciate your support. We look forward to welcoming you back soon. Kind regards, Nicola

Posted 1 month ago

“The kid collective is always my first stop for children’s toys. Fast delivery excellent customer service and competitive prices. I love browsing through the new products as they stock well thought out toys designed to make learning and development fun”

Helpful Report

Posted 2 months ago

Hi Amy, Thank you so much for your lovely review. We're thrilled you enjoy our fast delivery, great service, and the range of thoughtfully designed toys. We look forward to welcoming you back to The Kid Collective soon. Kind regards, Nicola

Posted 1 month ago

“Great site, always has great brands and good offers!”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback Maria! We’re glad you enjoy shopping with us and appreciate your support. Kind regards, Meg x

Posted 1 month ago

“You delivered very quickly and exactly would I needed for my friends 1 year old girl. We will see how she likes ot at Christmas Thank you Tim”

Helpful Report

Posted 2 months ago

Thank you so much, Tim! We’re glad your order arrived quickly and was just what you needed. We hope your friend’s little one loved it at Christmas! Kind regards, Meg

Posted 1 month ago

“Amazing service! Absolutely love the selection of toys centred around open ended imaginative play”

Helpful Report

Posted 2 months ago

Hi Gina, So pleased to hear you are happy with your purchases, thank you so much for taking the time to leave us a review :) Laura x

Posted 2 months ago

“Super efficient and quality of product fantastic - would highly recommend”

Helpful Report

Posted 2 months ago

Thank you so much for your kind review Christine! We’re delighted you were happy with the product quality and service. Kind regards, Meg x

Posted 1 month ago

The Kid Collective is rated 4.9 based on 1,253 reviews