The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,398 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,398 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

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Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 12th March 2024

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The Incubator Shop 5 star review on 29th August 2023

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The Incubator Shop 5 star review on 15th July 2023

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0k delivered when needed. Not sure about weights needed to operate system.”

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Posted 5 years ago

“Ordered the items on line and delivered very quickly”

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Posted 5 years ago

“Every thing I needed for a competitive price. Went with this shop as free delivery with my order.”

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Posted 5 years ago

“Order arrived promptly, thank you”

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Posted 6 years ago

“I ordered several items from you, they arrived but I have not used them yet.”

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Posted 6 years ago

“Can,t really comment, placed an order and it arrived. Have not used the products yet. All ok so far.”

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Posted 6 years ago

“Excellent service prompt delivery and first class goods”

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Posted 6 years ago

“very helpful”

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Posted 6 years ago

“The incubator is Fine. Delivery was a bit stop and go- but the weather probably caused that.”

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Posted 6 years ago

“product arrived, well packaged thank you.”

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Posted 6 years ago

“Great service and packaging but unfortunately the hatching mat was missing so I had to spend out £7 on eBay for a pack of replacements. My duck eggs are quite big and so the automatic turner doesn’t work with them so matter how long I set the turning seconds to which is a shame but I’m sure with smaller chicken eggs it would work ok. Over all ok and I would buy again from here :)”

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Posted 6 years ago

“The only problem I had was with the courier. I paid for next day delivery but it didn't come until the day after. They messaged with the correct date and then messaged again with the following day. Nat acceptable as I had paid for the service and I was relying on the service for a customer of my own.”

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Posted 6 years ago

Hi Gillian, Many thanks for the review. I'm sorry to hear that the parcel was a day late. According to the tracking information it was held at their depot for an extra day, but it doesn't say why. So i'll be contacting them on your behalf to investigate. In the meantime, i will refund you the delivery charge since it didn't arrive in the expected timescale. I'll try to reclaim from DPD independently. I can see that you have now got the goods and i hope everything is going well. If you need any help in the future, just let me know. Kind regards, Mike The Incubator Shop

Posted 6 years ago

“Arrived in good condition and thank you for the sweets 🍭”

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Posted 6 years ago

“Quick on delivery, machine seems to work very well.”

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Posted 6 years ago

“Processed order quickly. Able to answer questions and sort any issues efficiently.”

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Posted 6 years ago

“Quick delivery, found what we wanted, have tested the product and working well.”

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Posted 6 years ago

“The Incubator Shop service was very good and our incubator arrived quickly and was easy to install BUT we are having real issues with the actual incubator. The chicks started to hatch last night and I went down in the night to check all was well to find that one chick that had hatched had got it's wing trapped in the fan - there is not enough space between the fan and the hatching trays - I have someone looking after the eggs at home today (at my expense) and she has just written to say that a 2nd chick has got trapped and also has a damaged wing. She will stay all day whilst I am at work and check that the chicks are moved to the side as soon as they are hatched. This is a serious design fault. Lilian Philip”

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Posted 6 years ago

Dear Lilian, Thank you for your review. I'm really pleased that you were happy with service we provided. I'm sorry to hear about the problems you experienced in your first hatch with the Brinsea Ovation 28 Eco. From our experience when using the incubator, the chicks should not be anywhere near the fan. The fan is on the ceiling of the incubator whilst the chicks hatch on the bottom... therefore they should not be able to reach the fan with their wings. From your description it sounds as though the egg baskets have not been removed prior to hatching. So, instead of hatching at the bottom of the incubator as intended, the chicks have hatched in the baskets (higher-up) and therefore trapped their wings as they try to move around. My best advice is to contact the person looking after the eggs and have her remove the baskets immediately to prevent risking further injury. I honestly do not believe there to be a design fault, but perhaps the instructions could be more clear on the importance of removing the egg trays prior to hatching. I have contacted Brinsea directly on your behalf in order to pass your feedback to them. Hopefully this reply helps you with your future hatches and helps other customers avoid encountering similar problems. If there's anything more i can do, please let me know. Kind regards, Mike The Incubator Shop

Posted 6 years ago

“Quick delivery - but can't talk about price/value as sole importer pf rCom incubators”

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Posted 6 years ago

“Very swift dispatch of item ordered, error made on quantity however, when contacted and queried the error was corrected immediately with a next day delivery of the correct size of the item ordered. Always previously delivered on time and am happy to recommend to others.”

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Posted 6 years ago

“Prompt delivery”

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Posted 6 years ago

The Incubator Shop is rated 4.9 based on 3,398 reviews