The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 9,259 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 9,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 12th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new Callaway trolley bag. Arrived in the expected timeline and looks and feels great. Loads of extra space/pockets compared to my previous Callaway version. Very pleased with this purchase and overall service.”

Helpful Report

Posted 3 weeks ago

Hi David, thank you for your review. We're pleased to hear your Callaway trolley bag arrived within the expected timeframe and that you’re happy with the quality, space, and extra pockets compared to your previous version. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 weeks ago

“You always get an excellent excellent service”

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Posted 3 weeks ago

Hi, thank you for your review. We're pleased to hear you always receive an excellent service and we really appreciate your continued business with us. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 weeks ago

“First class service, great prices all delivered on time and well packaged.”

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Posted 3 weeks ago

Hi David, thank you for your review. We're pleased to hear you experienced first class service, with great prices and that everything was delivered on time and well packaged. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 weeks ago

“The service from the Golf Shop Online was very good, my only problem was with the delivery firm who kept delivering at a time I wasn't there. It seems the golf shop had requested the delivery be signed for and so it couldn't be left in my safe place.”

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Posted 3 weeks ago

Hi Chris, thank you for your review. We're pleased to hear you were happy with our service, though we’re sorry to hear about the inconvenience caused by the delivery arrangements. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 weeks ago

“Excellent 👌 garment just what I wanted for the summer I'm so pleased with it I'm going to order another one”

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Posted 3 weeks ago

Hi Michael, thank you for your review. We're pleased to hear the garment was just what you wanted for the summer and that you're so pleased with it you're planning to order another. Thank you for choosing us, and we hope to see you again at TGSO!

Posted 2 weeks ago

“very good service”

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Posted 3 weeks ago

Hi, thank you for your review. We're pleased to hear you were happy with our service. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 weeks ago

“Good products and fast delivery”

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Posted 3 weeks ago

Hi Ben, thank you for your review. We're pleased to hear you were happy with the products and the fast delivery. We hope to see you again at TGSO.

Posted 2 weeks ago

“Product as described, very quick delivery. Excellent service/process”

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Posted 3 weeks ago

Hi Rona, thank you for your review. We're pleased to hear the product was as described, delivery was very quick, and that you were happy with the service received. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 weeks ago

“This is the third email I’ve had asking me how the service was. But I haven’t received any goods yet!!”

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Posted 3 weeks ago

Hi Steven, Sorry for the confusion and any inconvenience this caused. I appreciate your frustration, especially when you’re receiving service emails before your order has arrived. There has been an issue with the initial delivery, and your golf balls are currently being returned to us. Once they arrive, we’ll inspect them and send them back to you, so you should receive them by tomorrow. We’ve also been emailing you to keep you updated as the situation developed, and I hope that has helped keep you informed while we work to resolve it. Thanks for your patience, and we’ll make sure this is put right as quickly as possible. Kind Regards Julia The Golf Shop Online

Posted 2 weeks ago

“Good quality items, waterproof suit fitted well accurate sizing, I had to return the sweater as it was too small, (my fault for not checking size guide) so had an exchange, which was perfect, quick delivery. No hassle when exchanging, would recommend.”

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Posted 3 weeks ago

Hi Teresa, thank you for your review. We're pleased you were happy with the quality of the items, the fit of the waterproof suit, and the accurate sizing, and that the exchange was straightforward with quick delivery. Thank you for recommending us. Thank you for your feedback and we hope to see you again at TGSO.

Posted 2 weeks ago

“Parcel arrived on time”

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Posted 3 weeks ago

Hi Graham, thank you for your review. We're pleased to hear your parcel arrived on time. Thank you for choosing us, and we hope to see you again at TGSO!

Posted 2 weeks ago

“Ordered Sunderland waterproofs great price and customer service”

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Posted 3 weeks ago

Hi Rosalind, thank you for your feedback. We’re really pleased you were happy with the Sunderland waterproofs and that you found them at a good price. It’s also great to hear the service received met your expectations. We hope to see you again at TGSO.

Posted 2 weeks ago

“Good value items delivered promptly.”

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Posted 3 weeks ago

Hi Richard, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 2 weeks ago

“Quick efficient”

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Posted 3 weeks ago

Hi Derek, thank you for your feedback. We’re pleased you found the service quick and efficient. We hope to see you again at TGSO.

Posted 2 weeks ago

“Best prices online and great choice of equipment and clothing 👌”

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Posted 3 weeks ago

Hi Stewart, thank you for your feedback. We’re really pleased you were happy with the prices and the range of equipment and clothing available. We hope to see you again at TGSO.

Posted 2 weeks ago

“Fast, efficient service.”

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Posted 3 weeks ago

Hi, thank you for your feedback. We’re pleased you found the service fast and efficient. We hope to see you again at TGSO.

Posted 2 weeks ago

“Simple and straightforward good quality product and fast delivery.”

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Posted 3 weeks ago

Hi Jeffrey, thank you for your feedback. We’re pleased you found everything simple and straightforward, and that you were happy with the quality and fast delivery of your purchase. We hope to see you again at TGSO.

Posted 2 weeks ago

“Firstly, my score is in no way a reflection of the items I purchased. My score reflects the ridiculous time it took to actually receive my items. It took approximately 10 days to get the items in total and I was charged for the delivery. I ordered on the Friday of the masters and only received on Tuesday this week. I bought the items for last weekend and unfortunately couldn’t wear them as they were still at the DHL depot(somewhere)”

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Posted 3 weeks ago

Thanks for your feedback, and we’re really sorry to hear about your experience. While we did dispatch your order promptly, we understand how frustrating it must have been for the delivery to be delayed - especially when you needed the items for a specific occasion. Unfortunately, this delay occurred while the parcel was with DHL, which was outside of our direct control. That said, we absolutely want to help in situations like this. If you ever notice a delay or tracking issue in the future, please don’t hesitate to get in touch with us right away. We have direct contacts with our courier partners and can often step in to help resolve things more quickly. We truly appreciate your patience and are glad to hear you were happy with the items themselves.

Posted 3 weeks ago

“Excellent customer service, query handling and swift despatch. Highly recommened.”

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Posted 3 weeks ago

Hi Michele, thank you for your feedback. We’re really pleased you were happy with the customer service, how your query was handled, and the swift despatch. It’s great to hear you’d recommend us. We hope to see you again at TGSO.

Posted 3 weeks ago

“Easy to order from & delivery time excellent. Will use this company again & recommend”

Helpful Report

Posted 3 weeks ago

Hi Andy, thank you for your feedback. We’re really pleased you found it easy to order and that the delivery time met your expectations. It’s great to hear you’d use us again and recommend us. We hope to see you again at TGSO.

Posted 3 weeks ago

The Golf Shop Online is rated 4.9 based on 9,259 reviews