The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 8,696 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 8,696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 28th February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and delivery efficiently completed”

Helpful Report

Posted 6 days ago

Hi Simon, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 3 days ago

“Very competitively priced and usual great service. Despatched in good time. Not a serious complaint, but just an observation. Real shame that Golf Shop Online used post office as their delivery company. Poor communication, they changed the delivery time. Claimed they put it in a safe place, but they actually handed the product over to me. Other delivery companies are much more efficient”

Helpful Report

Posted 1 week ago

Hi Anthony, thank you for your review. We’re glad you were happy with the price, service, and dispatch times, and we appreciate your feedback regarding the delivery experience. We’ll take note of your comments about the courier for future improvements. Wishing you a good season of golf ahead.

Posted 1 week ago

“Prompt friendly and efficient”

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Posted 1 week ago

Hi Colin, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 1 week ago

“Good quality products”

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Posted 1 week ago

Hi John, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 1 week ago

“Good service and fast deliery.”

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Posted 1 week ago

Hi J, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 1 week ago

“Quick delivery. Efficient service. Only slight downside - one of the items purchased wasn't as white as tge picture suggested- more a grayish colour when it arrived”

Helpful Report

Posted 1 week ago

Hi Janet, Thank you for taking the time to leave a review. We really appreciate the feedback and are pleased to hear you were happy with the delivery and service. With the item colour, this can sometimes appear slightly different depending on screen settings and lighting, so we completely understand your comments. We’ll certainly keep that in mind. If you’d like any help with the item or need anything further, please don’t hesitate to get in touch. We’re always happy to help. Kind regards, Julia The Golf Shop Online

Posted 1 week ago

“The item arrived 4 working days and was as I expected, I would order again.”

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Posted 2 weeks ago

Hi Gerald, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 1 week ago

“Very pleased, came 3 days after ordering. Post office kept me well informed of delivery date and estimated time.”

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Posted 2 weeks ago

Hi Sheila, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 1 week ago

“Why is there no tracking link to the delivey company on your mail replies as you advise 3-5 days but there is no way to track orders so no idea when it is actually going to deliver. I have used other companies who provide the link to the tracking from the company they use so you can see exactly when it wil deliver. Royal mail are not great in comparison to DPD who will send you a message giving a 1 hour window of delivery but I assuem royal mail are the cheap option for your business.”

Helpful Report

Posted 2 weeks ago

Hi Kenneth, Thank you for taking the time to leave your feedback. We really appreciate it. We do send tracking emails with a direct link to the courier’s tracking details once an order has left us. We use a range of couriers depending on the size and value of the parcel, including Royal Mail, DHL, DX and DPD. This allows us to choose the most suitable service for each order. Your order was placed on Saturday 14th February and was delivered by Royal Mail on Wednesday 18th February, which is within the advised timeframe. We understand that different couriers offer different tracking features. If you ever prefer a specific courier, please just let us know when ordering and we’ll do our best to arrange that where possible. If there’s anything else we can help with, please don’t hesitate to get in touch. Kind Regards Julia The Golf Shop Online

Posted 1 week ago

“Everything was OK with with the oreder and delivery”

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Posted 2 weeks ago

Hi Robert, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 1 week ago

“Good service”

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Posted 2 weeks ago

Hi Martin, thank you for your review. We’re glad you were happy with the service. Hope you enjoy your golf this season.

Posted 1 week ago

“Excellent service, details of product given a little basic”

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Posted 3 weeks ago

Hi Malcolm, thank you for your review. We’re glad you were happy with the service and appreciate your feedback about the product details. Hope you enjoy your golf this season.

Posted 3 weeks ago

“Fast speed response to my missing parcel. Quickly located.”

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Posted 1 month ago

Hi Robert, thank you for your review. We’re glad we could sort the missing parcel quickly and get it located for you. Wishing you a good season of golf ahead.

Posted 3 weeks ago

“Good fabric, seem windproof but not checked how waterproof they are yet. Only disappointment is the 'crotch' is a bit baggy as though they are meant for men. Keeping them as I need the windproof and waterproof style.”

Helpful Report

Posted 1 month ago

Hi Thank you for your review, We’re sorry to hear the fit around the crotch area wasn’t quite what you expected. We truly appreciate this feedback, as fit is incredibly important to the brands and helps us improve feed back to the manufacturer. If you ever feel the sizing isn’t quite right, please don’t hesitate to reach out to our customer support team — we’d be happy to help with sizing advice or discuss alternative options. Many Thanks

Posted 3 weeks ago

“Fast efficient service, but shoes quite large for a 5.5”

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Posted 1 month ago

Thank you for your review! We’re really pleased to hear you found our service fast and efficient. We appreciate your feedback on the shoe sizing too — fit can vary by brand and style, and your comment is very helpful for both us and other customers. If you ever need sizing advice or help with an exchange in the future, our team would be more than happy to help. Thanks again for shopping with The Golf Shop Online.

Posted 1 month ago

“Good reliable service. Also good value for the items purchased.”

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Posted 1 month ago

Hi James, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 1 month ago

“Would suggest using a different company to deliver goods. Waited in for two days, when delivery was promised, failed to deliver with no explanation. They then asked for a safe place to leave the parcel, I asked for garage, and it was left by the front door, in full view from the road. Very disappointed.”

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Posted 2 months ago

“I have not yet received my golf bag. So how can I write a review”

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Posted 2 months ago

I’ve checked your order and I’m very sorry to see that it hasn’t progressed with the courier since the 6th January. I appreciate how frustrating this must be. I have opened an investigation with DX immediately to determine what has happened to the parcel. As there has been no movement for several days, it is possible that the parcel has been lost in transit. To avoid any further delay, I am preparing a replacement order for you now, and i have also emailed you to keep you updated on the situation. Kind regards, Customer Support Team

Posted 2 months ago

“Quick and easy to order delivery good”

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Posted 2 months ago

Hi Michael, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 2 months ago

“Excellent delivery time”

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Posted 2 months ago

Hi Mick, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 2 months ago

The Golf Shop Online is rated 4.9 based on 8,696 reviews