The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.85

4.9 Rating 4,677 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 4,677 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 24th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price competitive, service very good, product not good - Wilson ilock DRY golf bag, not so dry, both main side pockets leaked badly first time out in the rain hence only 2 stars”

Helpful Report

Posted 5 months ago

HI Thank you for your review - Sorry to hear that the bag is not waterproof this is a water-resistant bag and not fully waterproof however if you think it is excessively leaking in a light shower please do let us know and we can look further into this for you.

Posted 5 months ago

“The actual delivery and communication was really good, but unfortunately the water proof shoes I ordered have leaked on the second time of using them. The shoes at first were really comfortable, but as I have already said "the water has seeped through after 2 rounds of golf? Gutted really.”

Helpful Report

Posted 5 months ago

Hi Steve Sorry to hear that you've had a problem with your golf shoes. The shoes are covered by a waterproof warranty. Please do refer to our returns portal or call us and we will be happy to help you resolve this issue.

Posted 5 months ago

“One of my purchases was a pair of winter/wet weather gloves in men’s size M/L. I have worn thin size of gloves previously from several different makers and they are always a great fit for me. The gloves from you were not a good fit in fact I couldn’t get them halfway on. I have given them to my wife and they are a reasonable fit for her small hands. She’s happy with the purchase but I was not happy at all.”

Helpful Report

Posted 7 months ago

Hi Dennis, we're sorry to hear that the winter/wet weather gloves you purchased in men's size M/L didn't fit as expected. We understand that a proper fit is essential for your comfort, especially in wet and cold conditions. We appreciate your feedback, and we'll be reviewing the sizing and fit of these gloves to ensure that future customers have a better experience. If there's anything else we can assist you with or if you have any other questions or concerns, please don't hesitate to reach out to our customer service team at customerservices@thegolfshoponline.co.uk. We value your satisfaction and are here to help in any way we can. Thank you for your understanding and for choosing us for your golfing needs.

Posted 7 months ago

“Very good product however very very slow delivery compared to other golf sites quicker from China.”

Helpful Report

Posted 7 months ago

Hi Gary, we appreciate your feedback. We aim to provide quality products with efficient delivery. We're sorry to hear about your recent experience with slower delivery. Please note that we typically ship items as soon as possible, but shipping times can vary based on location and other factors. If you have any concerns or if there's anything specific you'd like to discuss about your order, please don't hesitate to contact our customer service at customerservices@thegolfshoponline.co.uk. We're here to assist you and ensure your future orders meet your expectations. Thank you for choosing TGSO!

Posted 7 months ago

“Sorry not great. Had to chase my order and was 10 days before it came. Item too small by far and I’m a standard 14.”

Helpful Report

Posted 8 months ago

Hi Karen, we're sorry for the delay you experienced with your order. We work hard to ensure orders are dispatched as quickly as possible, and our aim is to get products to our customers promptly. We apologize for any inconvenience caused by the sizing issue as well. If you need assistance with a return or have any further concerns, please reach out to us at customerservices@thegolfshoponline.co.uk. Your feedback is important, and we're here to help make things right. Thank you for your understanding, and we look forward to better serving you in the future.

Posted 8 months ago

“Trousers were not as anticipated and needed a reduction of leg length. I don’t normally have such problems. Will not be buying from this supplier again.”

Helpful Report

Posted 9 months ago

Thank you for your review, Sorry to hear that your trousers didn't fit - the trousers were a 30 leg - if these were incorrect sizing we would of asked for these to be returned to us so that we can inspect them for you and exchange them accordingly. We offer a 60 day returns policy and we could of helped with the return for you - please next time contact us first to discuss if you have a problem with an order as it is our priority to offer you a good service and resolve any issues.

Posted 9 months ago

“Hat is too big despite the fact that i bought the same M/L which i always buy it is more like and L/XL”

Helpful Report

Posted 10 months ago

Hi Simon, we are very sorry to hear this. However, we do offer a 60-day return policy. And if you email customerservices@thegolfshoponline.co.uk with the problem, we will certainly help you out. Thank you for your feedback and we still hope to get the opportunity to serve you again at TGSO.

Posted 10 months ago

“Ordered charcoal FJ trousers. Already have a pair in same colour so knew what to expect . Threw out the packaging and stuck them in the drawer. Time came to wear them ... they're a shade of dark ,olive green ! Too late to do anything. Lesson one ... open packaging carefully , if they are not charcoal send them back. Not a happy golfer”

Helpful Report

Posted 10 months ago

Hi, we apologize for the inconvenience caused by the color discrepancy with your FJ trousers. We understand the frustration of receiving a different color than expected, especially when it's too late to return them. We appreciate your feedback and if there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. Thank you for your understanding, and we hope you enjoy your golfing experiences this season.

Posted 10 months ago

“Shop was great with plenty of choice. Very good prices. Disappointed with the product unfortunately. Cap was worn once in the sun and has faded very badly.”

Helpful Report

Posted 10 months ago

Hi Richard, we are very sorry to hear this. However, we do offer a 60-day return policy. And if you email customerservices@thegolfshoponline.co.uk with the problem, we will certainly help you out. Thank you for your feedback and we still hope to get the opportunity to serve you again at TGSO.

Posted 10 months ago

“Golf trolley arrived with bash and scrape on it so not happy especially as these faults are right on the front of the golf trolley ie clearly visible to all”

Helpful Report

Posted 1 year ago

HI Martin, I have contacted you this morning - sorry to hear your product has a scratch we are happy to resolve this for you and i have sent you a direct email. Many Thanks.

Posted 1 year ago

“Wrong item arrived Tried online to contact you but couldn’t (maybe due to my poor IT capabilities) so tried to call several times and numbers but lines weren’t being answered. Been away for a few days so I’m going to try again!😏”

Helpful Report

Posted 1 year ago

“Impressed by the website and ease of the process for ordering. However I’ve still not received my gloves, mainly because of Royal Mail. I’d suggest you use a different courier as RM strikes are going to cause more delays. Not entirely your fault but you have the ability to change courier”

Helpful Report

Posted 1 year ago

“Haven’t received yet !!!!!!”

Helpful Report

Posted 1 year ago

“I didn’t receive my purchases because there was no one in when he tried to deliver and he didn’t put it in the safe place I requested”

Helpful Report

Posted 1 year ago

“Previous purchases have been fine although standard delivery times are not as quick as other providers. The current purchase is rather disappointing, as for some reason (rather than using one of the larger internationally recognised providers) the shipment is coming with Royal Mail - who of course are waging industrial action - suffice to say it has yet to appear. This ca’t be a cost issue as the last delivery to me came via DHL.”

Helpful Report

Posted 1 year ago

“Still waiting for purchase”

Helpful Report

Posted 1 year ago

Hi Walter Your order is fine - it left us with Royal mail on Thursday so please do look out for a delivery hopefully today or tomorrow. Thank you The Golf Shop Online

Posted 1 year ago

“I cannot wait 3 days for you to dispatch 3 golf gloves.”

Helpful Report

Posted 1 year ago

Hi John, thank you for your review and really appreciate your comments. We work hard in making sure orders leave us as quickly as possible and our goal is always to get products to our customers as soon as. We hope to see you back at TGSO soon.

Posted 1 year ago

“Order took over a week to arrive but that was expected as it said on the order. Unfortunately it did not fit and I hadn’t noticed returns have to be organised and paid for my the buyer. So I would not use this company next time.”

Helpful Report

Posted 1 year ago

“Goods delivered after 1 week but I was in no hurry. Reasonable sale price for top-quality goods but comparable with competitors. Competitor ( Scottsdale) offered better deal the day after I had placed order with Golf Shop OnLine. Sadly Golf Shop Online declined to honour their "Lowest Price Promise"”

Helpful Report

Posted 1 year ago

Hi Allan, thank you for your review and really appreciate your comments. We work hard in making sure orders leave us as quickly as possible and our goal is always to get products to our customers as soon as. We hope to see you back at TGSO soon.

Posted 1 year ago

“Still haven’t received it”

Helpful Report

Posted 1 year ago

The Golf Shop Online is rated 4.9 based on 4,677 reviews