The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 7,934 Reviews

97 %

of reviewers recommend The Golf Shop Online

4.9

Based on 7,934 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not in to receive package and it was returned to DPD warehouse. From there DPD were requested to return to yourselves which I find bizarre. So thus far my experience has been poor. Why request a return and when will it be resent? Iain”

Helpful Report

Posted 2 days ago

Hi Iain, Thanks for your review, and I’m sorry for the frustration this has caused. I’ve spoken with you on the phone today and apologised for the inconvenience. We’ll get the wedges sent back out to you as soon as they arrive with us, and as discussed, we’ll give you a call before they leave so we can arrange delivery at a time that works for you. If anything changes in the meantime, please feel free to get in touch. Many thanks Julia

Posted 2 days ago

“Having boufht a GPS for £109.99, I decided to buy another as a gift. All other online vendors were higher price but even The Golf Shop Online had gone up to £129.99. I pulled the trigger as it was the best price and delivery was fine although nopt the next day that was stated but when I opened the package there was an offer for the exact same item at £109.99, a bit of a kick in the #### after diligently shopping around. Poor show commercially, maybe don't send promos out that include the item you've just overpaid for??”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your feedback, and we’re very sorry for the frustration this has caused. Prices can fluctuate across the website, but we completely understand how disappointing it is to see a lower price immediately after purchase. We will honour the £109.00 price and refund you the difference as soon as possible. We’ll also pass your feedback on regarding promotional offers, as we want to avoid this kind of confusion in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Many thanks Julia The Golf Shop Online

Posted 2 weeks ago

“The delivery of order was right the only thing that was wrong was the bag was the wrong colour the one that l ordered on line was red and black but I am happy with this one it will just need a bit more cleaning after every round 👍”

Helpful Report

Posted 2 weeks ago

Hi Reginald Thanks for your review. We're glad to hear your order arrived safely, though we're sorry to hear the colour wasn’t what you expected. You ordered the grey/white/black version, but if you’d prefer the red and black bag instead, we’d be happy to arrange a swap for you. Please get in touch with our team and we’ll sort it out quickly. Many thanks Julia The Golf Shop Online

Posted 2 weeks ago

Thank you so much for your review! We really appreciate your feedback. We’ve checked your order and can confirm it was for the Grey/White/Black bag — we hope that’s the one you received. We’re glad to hear you’re happy with it, and we hope it serves you well on many rounds ahead!

Posted 2 weeks ago

“The Golf Shop did good it’s a shame the parcel delivery company they chose couldn’t do what they said and deliver when they said.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad to hear you were happy with The Golf Shop. We’re very sorry that the delivery didn’t go as planned—this is always frustrating. We’ll make sure to pass your experience on to the courier as feedback for them. We hope your order reached you safely, and we’d love to help with anything you need in the future.

Posted 2 months ago

“The shop was fine but delivery has not yet happened so I can't add anything else to the review”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re sorry to hear that your parcel hasn’t yet arrived. We’ve looked into this and have already been in touch with you directly to resolve the courier issue. Please be assured we’re working on getting this sorted for you as quickly as possible.

Posted 2 months ago

“Ordered golf shoes and paid for express delivery. Supposed to be delivered on the Tuesday!!!. Were not delivered until 7pm on Thursday. Poor service from your delivery service provider.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your feedback. We’re very sorry to hear your order didn’t arrive on time. We understand how frustrating it is when a delivery doesn’t meet expectations, especially when express shipping has been chosen. While we work closely with our courier partners to provide a reliable service, on this occasion it’s clear we fell short. Please be assured we’ll pass your comments to our delivery provider and review this internally. Many Thanks

Posted 2 months ago

“Did not like the lack of transparency when it came to delivery charges when ordering, only found out after order placed. Shirt was a good price.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad you were happy with the price of the shirt, but we’re sorry to hear about your experience with delivery charges. We always aim to make our costs clear, so your comments are really helpful and we’ll look at how we can make this information more visible during checkout. If you have any questions about delivery or future orders, please don’t hesitate to get in touch with our team—we’re always happy to help. Best regards, The Golf Shop Online Team

Posted 2 months ago

“The thing I don’t like is credit you receive as that isn’t clear and quite often appears too late. Can you look at all my orders and see what credit I may have missed out on.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. You earn credit for each purchase, which is held for 30 days before it becomes available to spend across our website. Please make sure you are signed into your account when making a purchase, as this ensures the order is added to your account and your credit is correctly applied. If you need any further help or would like us to check your account, please don’t hesitate to contact us and we’ll be happy to assist. I have today added your orders to your account for you. Many Thanks

Posted 2 months ago

“Paid extra £4.99 for next business day delivery which should have been on the Monday (as per what it stated on the web site). Didn't receive goods till Wednesday and so missed my son's birthday. Goods (trolley) was fine however delivery (via DPD) poor.”

Helpful Report

Posted 3 months ago

Hi Thank you for your feedback, and apologies again for the delay with your delivery. I’ve checked, and it appears there was a hold-up at the DPD sortation hub, which caused the trolley to arrive later than expected. As a gesture of goodwill, I’ve refunded the £4.99 you paid for next business day delivery. We’re sorry that this affected your son’s birthday, and we appreciate you taking the time to let us know. If we can help with anything please let us know. Many thanks Julia The Golf Shop Online

Posted 3 months ago

“The ordering process was efficient and as expected. Unfortunately the golfbuddy watch was not working and it appears that GPS was missing. I have returned it for repairs.”

Helpful Report

Posted 3 months ago

Hi Andrew, thank you for your review. I'm sorry to hear there was a problem with your GolfBuddy watch, and we really appreciate you following the returns process to get it back to us. We’ll make sure this is looked at and sorted for you as quickly as possible, but please feel free to reach out to returns@thegolfshoponline.co.uk in the meantime if you have any queries at all.

Posted 3 months ago

“Bit disappointed with the delivery arrangements. We selected delivery up to 7 days, but the delivery was attempted the next day after 6 pm. As it was obviously a business address we did not want it delivering on a Friday at 6 pm when the office would have been empty. I managed to cancel the delivery, or so I thought, and called the shop to explain why. However, I received a message from the delivery company saying that as we were out they would be back the following week. Complete waste of my time, which was a shame as the products and the service are very good. Perhaps next time we will call and place the order rather than online.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and for taking the time to leave a review. I'm sorry to hear you were disappointed with the delivery arrangements. We always aim to provide the best possible service, and while we can hold deliveries upon request, we know how much people love their golf gear, so we will naturally strive to get parcels to our customers as quickly as possible. You should have received tracking information with a one-hour delivery window so you’d know when to expect your parcel. We apologise if this didn’t reach you or caused any inconvenience. As this review is anonymous, we’re unable to look into the details directly, but we’d really like the chance to put things right. If you have any outstanding queries with this delivery, don't hesitate to get in touch with us directly at sales@thegolfshoponline, or give us a call on 08003681097, and we’ll do everything we can to help.

Posted 3 months ago

“All really good until delivery. Royal mail said 11.06 - 2.06 which was a bigger window than other delivery companies and then did not deliver until 5pm.”

Helpful Report

Posted 3 months ago

Thank you for your feedback — we're really glad to hear that everything was good up until the delivery. We're sorry to hear that Royal Mail's delivery window was longer than expected and that the parcel arrived later in the day. We completely understand how frustrating that can be. While we don't have control over the exact delivery times once parcels leave us, we’re always working to choose reliable partners and will pass this feedback along to Royal Mail. Thanks again for your order and for taking the time to share your experience.

Posted 3 months ago

“The courier didn’t even wait for the door to be answered on the first date and left without delivering or a note to say they tried even though I was in all day as I work from home. I then had to reschedule the delivery and when it arrived the packaging (if it can be called packaging) was ripped and the contents of the delivery was visible which spoilt the surprise of the contents which were being given to someone”

Helpful Report

Posted 4 months ago

Hi Mark, Thank you for your feedback, and I’m really sorry to hear about the issues with the delivery — that’s definitely not the experience we aim to provide. We’ll pass your comments on to our courier to help prevent this kind of thing in future. If any of the contents were damaged or there’s anything we can do to help make it right, please don’t hesitate to get in touch with us directly. Kind regards, The Golf Shop Online Team

Posted 4 months ago

“I managed to order a golf cart ok. The problem was actually getting it delivered. Delivery was delayed and I’m not sure if it was an issue with The Golf Shop or DPD. Either way I’m still waiting. They do say up to 7 working days and may take a little longer so would advise an express delivery.”

Helpful Report

Posted 4 months ago

Thank you for your review, and we're really sorry to hear about the delay and confusion around your delivery. We’ve looked into this for you and, according to the tracking details, your golf cart was marked as delivered on the 25th of June to the correct location. We’d recommend checking around your property and with any neighbours, as occasionally parcels can be left in a safe or nearby place. If you’re still unable to locate the delivery, please don’t hesitate to contact our customer service team and we’ll be happy to raise it with the courier and assist further.

Posted 4 months ago

“Yes the good came but unfotunately although it said size 4 standard wide it didnt seem to beemy size and the width was not wide enough. Not much good to me. I have always thouht that foot Joy I could buy and wear straight away. Not this time.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we're sorry to hear the shoes weren’t quite the right fit this time. FootJoy sizing can occasionally vary slightly between models, and we're always happy to offer advice or help with exchanges to ensure you get the right fit. If you'd like to return or swap the shoes for a different size or style, please don’t hesitate to get in touch — we’re here to help. Best regards, The Golf Shop Online Team

Posted 5 months ago

“I have not recieved it yet.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We can confirm that your order was delivered on 21st May and was left in a safe place by the porch. If this is not the case or if you have any further issues, please contact us directly, and we’ll be happy to investigate this for you. Kind regards, The Golf Shop Online Team

Posted 5 months ago

“Hard to comment as items have been sitting in Exeter MC since Tuesday and as of yesterday (Saturday) are still there. Why do you use Royal Mail - they are a total disgrace!!!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback, and we sincerely apologise for the delay with your order. We've been in touch with you today, and I’m pleased to confirm that the item has now been delivered. We truly understand the frustration caused by this experience and apologise for the inconvenience. Kind regards, The Golf Shop Online Team

Posted 5 months ago

“Decent experience. Website easy to navigate. Prices competitive. 3* as I didn’t quite receive the item I had ordered: I had ordered a Cobra stand bag, and instead received a Cobra cart bag.”

Helpful Report

Posted 6 months ago

HI Nicholas Thank you for your feedback and for highlighting your experience with us. I'm really glad to hear you found the website easy to navigate and our prices competitive. Apologies for the mix-up with your order! I’ve already called you and arranged to swap the bag for the correct Cobra stand bag. We aim to get this sorted for you as quickly as possible, and I hope your new bag meets your expectations. If you have any further questions or need assistance, feel free to reach out anytime. Thanks again for your understanding! Julia The Golf Shop Online

Posted 6 months ago

“The golf shoes fine disappointed they didn’t come the next day when I paid the £6 delivery for the next day”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're pleased to hear that your golf shoes have now arrived and hope you're happy with them. We're sorry to hear you were disappointed with the delivery timing. We just wanted to clarify that our next-day delivery service applies to orders placed before 3pm. As your order was placed after this cut-off time, it was dispatched the following working day, which is why it arrived on the second day. We appreciate your understanding, and if you have any further questions or need assistance, please don't hesitate to get in touch.

Posted 6 months ago

“Ordering was fine, product very good but a little over priced. Delivery very poor. Parcel left in an outside bin despite me being in the house. No-one rang the bell, card said left in porch! Not impressed.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We’re glad to hear you were happy with your order, but we’re sorry to learn about the delivery experience. We use a third-party courier service for our deliveries (in this case, Royal Mail), and we will certainly pass your comments on to our account manager. We appreciate you bringing this to our attention and apologise for any inconvenience caused. If there’s anything we can do to assist further, please don’t hesitate to get in touch at sales@thegolfshoponline.co.uk. Many thanks Julia The Golf Shop Online

Posted 8 months ago

The Golf Shop Online is rated 4.9 based on 7,934 reviews