The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.87

4.9 Rating 10,021 Reviews

97 %

of reviewers recommend The Golf Shop Online

4.9

Based on 10,021 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 14th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received anything yet DHL have tried to deliver 3 times and each time they've put a card through my letterbox saying that I wasn't in and I was I've been in touch with them but I've heard nothing”

Helpful Report

Posted 1 week ago

Hi Christopher Sorry to hear that you haven't received your parcel as of yet. We have looked into this for you, and we can see that the driver was outside your door on three occasions, so apologies that they have missed you. We will email you now with an update on your parcel and follow this up for you. Many Thanks

Posted 1 week ago

“Still haven’t received my order Over a week now. Advised would be 2 to 3 days Very disappointed”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're very sorry to hear about the delay you experienced with your delivery and understand your disappointment, particularly as you were expecting your order within the advised 2–3 day timeframe. Unfortunately, your parcel experienced delays while in transit with the courier, which resulted in it taking longer than expected to reach you. We appreciate how frustrating this must have been and apologise for the inconvenience caused. We're pleased to see that your order has now been successfully delivered. Thank you for your patience while the courier completed the delivery, and we hope you're happy with your purchase. Your feedback is important to us and helps us monitor and improve the service provided by our delivery partners.

Posted 2 months ago

“I’d love to be able to review but the jacket I ordered has still not arrived. I was out when delivery was first attempted last week but established that delivery would be after 11.14 am Friday. I then received a message to say delivery had been attempted at 10.40 as the driver was ‘passing by ‘. Told then that delivery would be today ( Tuesday ) but that hasn’t happened. Absolutely no need to sign for an item like this so why are the delivery firm so useless ?”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're very sorry for the frustration caused by the delivery delays and the inconsistent information you received from the courier regarding delivery attempts. We understand how disappointing this experience was, especially when you were expecting the parcel and had made arrangements based on the delivery updates provided. While a signature is required for certain orders to help ensure parcels are delivered securely, we appreciate that the repeated failed delivery attempts caused unnecessary inconvenience. We're pleased that your jacket has now been successfully delivered, although we recognise it arrived later than expected. Your comments have been noted and will be shared with our delivery partner as we continually work to improve the service our customers receive. Thank you for your patience, and we hope you're enjoying your new jacket.

Posted 2 months ago

“10 days after having ordered my goods have still not been delivered... where are they?”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review, Sorry to hear your having an issue with your parcel, we have just checked your order and i can see that we dispatched on the 7th May and the tracking is saying delivered on the 9th May. I will contact you now via email to help you resolve this missing parcel issue.

Posted 3 months ago

“This is the third email I’ve had asking me how the service was. But I haven’t received any goods yet!!”

Helpful Report

Posted 3 months ago

Hi Steven, Sorry for the confusion and any inconvenience this caused. I appreciate your frustration, especially when you’re receiving service emails before your order has arrived. There has been an issue with the initial delivery, and your golf balls are currently being returned to us. Once they arrive, we’ll inspect them and send them back to you, so you should receive them by tomorrow. We’ve also been emailing you to keep you updated as the situation developed, and I hope that has helped keep you informed while we work to resolve it. Thanks for your patience, and we’ll make sure this is put right as quickly as possible. Kind Regards Julia The Golf Shop Online

Posted 3 months ago

“I sent a message on Thursday last week as my ordered hasn’t arrived and I still haven’t received a reply!”

Helpful Report

Posted 4 months ago

Thank you for your review Hayley. Sorry to see that you're having an issue with your parcel, I have just checked the inboxes and I can't seem to see an email that we have received from you. Not to worry i will contact you directly now and assist you with your issue. Many Thanks

Posted 3 months ago

“Sorry chaps I am still waiting for it. DPD do not recognise Jersey Postcodes so usually hand over to Jersey Post. I paid Jersey's GST when the Customs Office got in touch and they confirmed delivery sanctioned with Jersey Post last Thursday. Still no dleivery and I can't use the Tracking Code you gave me as it relates to DPD who I can't register with because of the Postcode issues they have with Jersey. Sorry its long-winded but this spoils your prompt service ingetting the item shipped within 24hrs. Perhaps use someone else to ship to Jersey. I look forward to some response from you. Thanks”

Helpful Report

Posted 4 months ago

Hi Roger, Thanks for taking the time to leave your feedback, and I’m sorry for the frustration this has caused. I’ve checked the latest delivery information we have available, and it shows your parcel is currently out for delivery today and is on the van in Jersey at this moment. If there are any further delays or if the parcel doesn’t arrive today as expected, please let us know straight away and we’ll step in to chase this further for you. Kind regards, Julia Golf Shop Online

Posted 4 months ago

“I’m yet to receive my order?”

Helpful Report

Posted 4 months ago

Thank you for your review. We have tried to contact you regarding your order. Upon checking the tracking information, the parcel is marked as delivered on 8th April. The courier’s photo suggests it may have been left in a shed or storage area. We have emailed you with an attachment of the delivery image for your reference. Could you please check if you recognise the location and let us know. If you’re still unable to locate the parcel, please let us know and we will be happy to investigate this further with the courier. Many Thanks

Posted 4 months ago

“Poor service Promised next day delivery --shown on receipt--but didn't arrive then evasive when contacted I was told it was my fault for not seeing a message which had never been sent!”

Helpful Report

Posted 4 months ago

Hi Graham, I’m really sorry to hear about your experience and the frustration caused. I did try to give you a call earlier to discuss this and left you a voicemail. To clarify, our next day delivery service applies to working days. As your order was placed on a bank holiday, it was dispatched on the Tuesday and delivered on the Wednesday, which is in line with the delivery timeframe shown on our website at the time of ordering. That said, we did experience a technical issue where some confirmation emails showed an earlier delivery date than expected, and I completely appreciate how this would have been confusing—apologies for that. If there’s anything I can do to help further or if you’d like to discuss this in more detail, please don’t hesitate to get back in touch. Kind Regards Julia

Posted 4 months ago

“I can't comment on the goods ordered as I still have not received them. DPD gave me a delivery time slot of 1352-1452 today. At 1438 they sent me an email saying that the driver had missed me. I was waiting by my window looking out for the delivery from 1330 to 1500 and there was never a sign of the DPD van. In other words they have lied about the non-delivery.”

Helpful Report

Posted 4 months ago

Hi, I’m very sorry for the experience you’ve had here. It looks as though DPD attempted to deliver the parcel to the requested pickup shop while it was closed, and it is now being held at their depot. To avoid any further delays, we’ve arranged for a replacement order to be sent out to you. As discussed on the phone, this has been sent via Royal Mail 24 instead. Apologies again for the inconvenience caused, and if there’s anything further I can help with, please don’t hesitate to get in touch. Many thanks Julia The Golf Shop Online

Posted 4 months ago

“I haven’t received the bloody thing yet!!”

Helpful Report

Posted 4 months ago

Hi Roger, Thank you for your review, I have just checked your tracking, and I can see that Royal Mail attempted delivery on the 4th, unfortunately, you were not in to take delivery of this. Royal Mail should hopefully attempt delivery again for you. If you have any issues, please do contact us and we will be happy to help further. Many Thanks

Posted 4 months ago

“Order GSO945604 NO SIGN OF MY ORDER”

Helpful Report

Posted 5 months ago

Thanks for your review, Celia. Your order was placed on 10th March and we dispatched it the same day with Royal Mail. They have been a little slower than usual on this delivery. According to the tracking, a delivery was attempted on Saturday, 14th March, but there was no answer at the address. It now looks like delivery is due today. If there are any problems receiving it, please contact us and we will be happy to help. Kind Regards Julia The Golf Shop Online

Posted 5 months ago

“My order hasn’t arrived”

Helpful Report

Posted 5 months ago

Hi Noel, Thank you for your review. I’m really sorry your order hasn’t arrived yet. We sent it on the 2nd March, but it seems there’s been a delay with Royal Mail. To make sure you get your gloves without any further wait, we’ve sent out a replacement order, and you’ll receive new tracking details shortly. We apologise again for the inconvenience. Once your issue is resolved, we’d really appreciate it if you could update your 1-star review. Thanks for your patience, Kind Regards Julia The Golf Shop Online

Posted 5 months ago

“Still waiting on my order”

Helpful Report

Posted 6 months ago

Hi Mrs Whyte, Thank you for your review. I wanted to let you know that your order was dispatched on 4th February via DHL. We quote 3–5 working days for delivery, and it is due for delivery today. You should have the tracking details for this, but if you need any help, please do contact us. We appreciate your patience and hope your order reaches you shortly. Kind Regards Julia The Golf Shop Online

Posted 6 months ago

Thanks for your review, We’ve checked your order and can confirm it was dispatched on the 4th and is currently at your local delivery depot today. It should be with you very soon. If you need any further help, feel free to reach out. Many Thanks

Posted 6 months ago

“Still chasing purchase. Deliverd to wrong address.. Lost £90...”

Helpful Report

Posted 6 months ago

Hi Sue, Sorry to see that your having an issue with your parcel, i can see from the tracking that you have been dealing with the courier to try and resolve this issue, we always recommend that you contact us to inform us of any issue so that we can deal with this for you. Now that we are aware i will contact you directly to help with this issue. Kind Regards Lauren

Posted 6 months ago

“Been a week still not received my new shoes”

Helpful Report

Posted 6 months ago

Hi James, Thank you for your review. We have just checked your tracking for your order, and I can see that DHL have made two delivery attempts for you on the 5th and 6th February. I believe they will go out for delivery again today. Please keep an eye on the tracking for a delivery.

Posted 6 months ago

“Item not recieved. Royal Mail say item delivered on tracking. Had a delivery card saying it would be delivered next day. No delivery was made. Tried emailing golf shop online but not had a response. No idea what to do as royal mail tracking still shows as delivered.”

Helpful Report

Posted 6 months ago

Hi Tom, Thanks for taking the time to leave a review, and we’re sorry for the worry this has caused. You emailed us on Saturday when our offices were closed, but you will receive a response from us today. The order was sent via Royal Mail and the tracking is currently showing as delivered, with the GPS location placing it just outside number 45. We’d recommend checking with neighbours in case it was accepted on your behalf. Please rest assured, we are an honest and hardworking company and we will get this sorted for you. We’re already looking into this and will work with you to resolve it as quickly as possible. Kind regards, The Golf Shop Online Team

Posted 6 months ago

“This is the 2nd time on this page complaining about poor delivery seems to me no one cares or can't be arsed to reply, I also emailed your company no reply to that as well, maybe I will go somewhere else”

Helpful Report

Posted 7 months ago

Hi Terry Thank you for your review, i have just tracked your order and i can see that it has been delivered on the 31st for you however it has been left in a safe place. Im going to email you with an image of the delivery and help you find your parcel. Many Thanks

Posted 7 months ago

“I have not recieved order yet very disapointed customer,my husband needed the golf trolley for Tuesday as is going away to play golf.there his not be any sailings cancelled so why did you send me email last Friday saying that was the problem.Rubbish”

Helpful Report

Posted 7 months ago

Hi Helen. Thank you for your review. Your order is fine it has been dispatched with us from DPD. The latest update is that DPD had a sailing restriction to the Isle of Man due to the weather. Parcels should resume their journey today. Please look out for an update on the tracking. Many Thanks

Posted 7 months ago

“Bought a spider putter as a gift then was told this item was not in stock so agreed to take a different colour, no big deal. Then had a delivery attempted once and found the item was being sent back to the seller(the company said this had happened a few times), when questioned DPD informed me it was due to seller. I sent an email and called golfshop to question this and was told on the phone this was due to DPD and told via email that it was because there was no phone number on the order and therefore no Pin… both of these were completely incorrect. Upon further investigation and calling DPD again I found the name and transaction number of the person/account holder and it was an issue with the Golfshop, not DPD. Another putter was then sent and went to a pickup shop and despite leaving a day to make sure, the item was not there. Golfshop sent out a third putter which was eventually delivered along with a second putter which I am having to stay in to have collected. The resolution to this gift being extremely late, being given false information multiple times and wasting time trying to collect the item was to be told they will look in to the DPD account. I ordered on the 8th and finally revived the item on the 20th. Would not recommend if you need anything quickly.”

Helpful Report

Posted 7 months ago

Hi Thank you for your feedback. We’re very sorry for the problems you experienced with this order and for the frustration it caused. As discussed with you on the phone, we have raised these delivery issues directly with our DPD account manager so they can be properly investigated. We appreciate you taking the time to speak with us while this was ongoing. We understand how disappointing this was, especially as the putter was a gift. While there were multiple delivery failures outside of our direct control, we do feel we acted quickly to resolve the situation by arranging replacement shipments to get the putter to you as soon as possible. That said, we fully accept that the overall experience fell well short of what it should have been. We can only apologise again for the delays, the confusion caused, and the inconvenience of the additional collection. Your feedback has been taken seriously and will be used to help prevent this happening again. The Golf Shop Online Team

Posted 7 months ago

The Golf Shop Online is rated 4.9 based on 10,021 reviews