The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 8,586 Reviews

96 %

of reviewers recommend The Golf Shop Online

4.9

Based on 8,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on my order”

Helpful Report

Posted 2 weeks ago

Hi Mrs Whyte, Thank you for your review. I wanted to let you know that your order was dispatched on 4th February via DHL. We quote 3–5 working days for delivery, and it is due for delivery today. You should have the tracking details for this, but if you need any help, please do contact us. We appreciate your patience and hope your order reaches you shortly. Kind Regards Julia The Golf Shop Online

Posted 2 weeks ago

Thanks for your review, We’ve checked your order and can confirm it was dispatched on the 4th and is currently at your local delivery depot today. It should be with you very soon. If you need any further help, feel free to reach out. Many Thanks

Posted 2 weeks ago

“Still chasing purchase. Deliverd to wrong address.. Lost £90...”

Helpful Report

Posted 2 weeks ago

Hi Sue, Sorry to see that your having an issue with your parcel, i can see from the tracking that you have been dealing with the courier to try and resolve this issue, we always recommend that you contact us to inform us of any issue so that we can deal with this for you. Now that we are aware i will contact you directly to help with this issue. Kind Regards Lauren

Posted 2 weeks ago

“Been a week still not received my new shoes”

Helpful Report

Posted 2 weeks ago

Hi James, Thank you for your review. We have just checked your tracking for your order, and I can see that DHL have made two delivery attempts for you on the 5th and 6th February. I believe they will go out for delivery again today. Please keep an eye on the tracking for a delivery.

Posted 2 weeks ago

“Item not recieved. Royal Mail say item delivered on tracking. Had a delivery card saying it would be delivered next day. No delivery was made. Tried emailing golf shop online but not had a response. No idea what to do as royal mail tracking still shows as delivered.”

Helpful Report

Posted 3 weeks ago

Hi Tom, Thanks for taking the time to leave a review, and we’re sorry for the worry this has caused. You emailed us on Saturday when our offices were closed, but you will receive a response from us today. The order was sent via Royal Mail and the tracking is currently showing as delivered, with the GPS location placing it just outside number 45. We’d recommend checking with neighbours in case it was accepted on your behalf. Please rest assured, we are an honest and hardworking company and we will get this sorted for you. We’re already looking into this and will work with you to resolve it as quickly as possible. Kind regards, The Golf Shop Online Team

Posted 3 weeks ago

“This is the 2nd time on this page complaining about poor delivery seems to me no one cares or can't be arsed to reply, I also emailed your company no reply to that as well, maybe I will go somewhere else”

Helpful Report

Posted 1 month ago

Hi Terry Thank you for your review, i have just tracked your order and i can see that it has been delivered on the 31st for you however it has been left in a safe place. Im going to email you with an image of the delivery and help you find your parcel. Many Thanks

Posted 1 month ago

“I have not recieved order yet very disapointed customer,my husband needed the golf trolley for Tuesday as is going away to play golf.there his not be any sailings cancelled so why did you send me email last Friday saying that was the problem.Rubbish”

Helpful Report

Posted 1 month ago

Hi Helen. Thank you for your review. Your order is fine it has been dispatched with us from DPD. The latest update is that DPD had a sailing restriction to the Isle of Man due to the weather. Parcels should resume their journey today. Please look out for an update on the tracking. Many Thanks

Posted 1 month ago

“Bought a spider putter as a gift then was told this item was not in stock so agreed to take a different colour, no big deal. Then had a delivery attempted once and found the item was being sent back to the seller(the company said this had happened a few times), when questioned DPD informed me it was due to seller. I sent an email and called golfshop to question this and was told on the phone this was due to DPD and told via email that it was because there was no phone number on the order and therefore no Pin… both of these were completely incorrect. Upon further investigation and calling DPD again I found the name and transaction number of the person/account holder and it was an issue with the Golfshop, not DPD. Another putter was then sent and went to a pickup shop and despite leaving a day to make sure, the item was not there. Golfshop sent out a third putter which was eventually delivered along with a second putter which I am having to stay in to have collected. The resolution to this gift being extremely late, being given false information multiple times and wasting time trying to collect the item was to be told they will look in to the DPD account. I ordered on the 8th and finally revived the item on the 20th. Would not recommend if you need anything quickly.”

Helpful Report

Posted 2 months ago

Hi Thank you for your feedback. We’re very sorry for the problems you experienced with this order and for the frustration it caused. As discussed with you on the phone, we have raised these delivery issues directly with our DPD account manager so they can be properly investigated. We appreciate you taking the time to speak with us while this was ongoing. We understand how disappointing this was, especially as the putter was a gift. While there were multiple delivery failures outside of our direct control, we do feel we acted quickly to resolve the situation by arranging replacement shipments to get the putter to you as soon as possible. That said, we fully accept that the overall experience fell well short of what it should have been. We can only apologise again for the delays, the confusion caused, and the inconvenience of the additional collection. Your feedback has been taken seriously and will be used to help prevent this happening again. The Golf Shop Online Team

Posted 2 months ago

“I cannot send a review as I haven't yet received the item. Please send immediately.”

Helpful Report

Posted 2 months ago

Thanks for taking the time to leave a review. We're sorry to hear that your order hasn’t arrived as quickly as expected. Our delivery partners are experiencing very high volumes at the moment due to the Black Friday period and the upcoming Christmas season. The positive news is that your parcel is showing as out for delivery today, so it should be with you shortly. If you need any further help, please feel free to contact us.

Posted 2 months ago

“It is now 6 days since I ordered my Callaway Golf Balls. According to the DHL app they have not yet received them. Its hard to rate something you haven't received.”

Helpful Report

Posted 2 months ago

Thank you for your review, and we're really sorry to hear that your delivery has been slower than expected. Our couriers are exceptionally busy at the moment with the Black Friday period and the Christmas rush on the horizon. The good news is that we can see your order is out for delivery today, so it should be with you very soon. If you need anything else in the meantime, please don’t hesitate to get in touch.

Posted 2 months ago

“Not pleased as I ordered on 29 November and say you have just received my order not good !!”

Helpful Report

Posted 2 months ago

Thank you for your review, and we're really sorry to hear that your delivery has been slower than expected. Our couriers are exceptionally busy at the moment with the Black Friday period and the Christmas rush on the horizon. The good news is that we can now see that it has been delivered for you. Many thanks for your patience.

Posted 2 months ago

“Still haven’t received it.”

Helpful Report

Posted 2 months ago

Hi Nigel, We can see that your order was delivered on 30th November at 10:57am. If you haven’t received it, please get in touch with us at customerservices@thegolfshoponline.co.uk and we’ll be happy to investigate this for you. We want to make sure every order reaches our customers safely, so please contact us and we’ll work with you and the courier to resolve the issue as quickly as possible. Kind regards, Julia The Golf Shop Online Team

Posted 2 months ago

“I have not received my parcel”

Helpful Report

Posted 2 months ago

Hi Ian, I’m sorry for the trouble with your delivery. It was good to speak with you earlier. We’ve contacted DHL, as the parcel hadn’t been scanned for a few days, and they started a full search. They’ve now located it, and it’s due to go back out for delivery tomorrow. As we agreed on the phone, if that delivery fails, I have a backup order ready to go with DPD so you’ll receive it by Thursday at the latest. Sorry again for the delay — we’re on it and will make sure this gets sorted for you. Kind Regards Julia The Golf Shop Online

Posted 2 months ago

“Not recieved my order yey! DX is shocking. Lets see if they delivered it today! They have not turned up when they said they were.”

Helpful Report

Posted 3 months ago

Thank you for your review. Sorry to hear that you haven't received your parcel as of yet. I have just tracked your parcel and i can see that the courier has been to your property on the 14th and 17th November, taking images whilst they are at your door so apologies that you havent been in to take the parcel. Please do let us know if it is not delivered today and we can investigate this further.

Posted 3 months ago

“The so called delivery by DX was abominable. I had to chase them many many times to get the delivery done. And it took many many days to get the parcel delivered. You need to make a formal complaint about their inability to deliver your parcels.”

Helpful Report

Posted 3 months ago

Thank you for your review, sorry to see that youve had an issue with your parcel, we always recommend contacting us and we can use our direct number to call the courier to assist you with your issue. I will email you now with information regarding your parcel in the hope we can resolve this quickly for you.

Posted 3 months ago

“I have not received order yet. Initially due on Monday 17th , the delivery was cancelled. I rescheduled for Tuesday 18th. This was tracked near Grantham but was not delivered. No reason has been given by DX for non delivery. I have rescheduled again for Friday 21st. I am hoping this happens Regards Irene Bastow”

Helpful Report

Posted 3 months ago

Hi Irene, I’m sorry to hear your order still hasn’t reached you. We can see the delays you’ve mentioned, and we understand how frustrating this is. If you need any help at all, or if the delivery doesn’t arrive as scheduled, please get in touch with us and we’ll sort it out for you. Our email address is customerservices@thegolfshoponline.co.uk. Kind regards, Julia The Golf Shop Online

Posted 3 months ago

“I can’t leave a valid review as I have yet to receive the shoes… your chosen courier service do not deliver when they say they will ( most recent was supposed to be in the afternoon… I was home from work by 12.30 and had already missed them )… they gave not responded to my email . Juliet R”

Helpful Report

Posted 3 months ago

Hi Juliet, I’m really sorry for the trouble you’ve had with the delivery. I’ve just spoken with your husband on the phone, and I’m now in touch with DHL. They’ve confirmed they’ll get this out for delivery tomorrow, and I’ve added the instructions he provided to help avoid any further issues. If you have any problems with tomorrow’s delivery, please let me know and I’ll sort it straight away. Many thanks Julia

Posted 3 months ago

“I paid a premium price for Footjoy golf boots. I had a pair in the past and they were superb. The ones you sold me are are very poor in comparison. They appear to have been made by accountants rather than designers. They are very difficult to clean and worst of all the studs are made of a material so soft they provide little grip and will not last longer than a month or two. As a result I don't believe that I will be buying anything further from the Golf Shop Online.”

Helpful Report

Posted 3 months ago

Hi Joe, Thank you for your feedback. We’re sorry to hear that you’re disappointed with the boots. We do want to clarify that this is a product issue rather than a reflection of our service — FootJoy are a separate company, and we don’t manufacture their products. That said, we always aim to provide clear product information and smooth service, and we hope that side of your experience with us was satisfactory. We appreciate your comments and will continue to make sure we support our customers as best we can. Kind regards, Julia The Golf Shop Online Team

Posted 3 months ago

“Golf bag not delivered. Driver made out no access to property. He did not arrive here! My property is open driveway with access to front porch. Unfortunately TGSO get the bad rap.”

Helpful Report

Posted 3 months ago

Hi Brian We’re really sorry to hear about the delivery issue. That’s not the service we expect from our courier partners. We’ve arranged for another golf bag to be sent out with DPD, and it will be with you tomorrow. Thank you for your patience, and we apologise again for the inconvenience caused. Kind regards, Julia The Golf Shop Online Team

Posted 3 months ago

“I am being asked to write a review for merchandise I have yet to receive?”

Helpful Report

Posted 4 months ago

We’re sorry for the prompt review request. Your order was dispatched on the 30th, and we would usually expect delivery within a couple of days. On this occasion, it looks like Royal Mail were a little slower than usual. We can see that your parcel has been delivered today, and we hope everything is okay with your order. Thank you very much for your patience. Best regards,

Posted 4 months ago

“I paid for next day delivery. Didn't arrive for 3 days and i had to collect it from a post office. Have asked you for a refund for the next day delivery and you have not resolved it”

Helpful Report

Posted 4 months ago

We’re very sorry that your order didn’t arrive as expected. We paid for a next day delivery service and are disappointed that this hasn’t happened for you. We’re glad to hear you now have your parcel. As promised, we will process a refund for the next day delivery charge today. Thank you for your patience, and we apologise again for the inconvenience caused. Best regards,

Posted 4 months ago

The Golf Shop Online is rated 4.9 based on 8,586 reviews