The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 7,933 Reviews

97 %

of reviewers recommend The Golf Shop Online

4.9

Based on 7,933 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

Write Your review

Tell us how The Golf Shop Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Golf Shop Online 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t leave a valid review as I have yet to receive the shoes… your chosen courier service do not deliver when they say they will ( most recent was supposed to be in the afternoon… I was home from work by 12.30 and had already missed them )… they gave not responded to my email . Juliet R”

Helpful Report

Posted 2 days ago

Hi Juliet, I’m really sorry for the trouble you’ve had with the delivery. I’ve just spoken with your husband on the phone, and I’m now in touch with DHL. They’ve confirmed they’ll get this out for delivery tomorrow, and I’ve added the instructions he provided to help avoid any further issues. If you have any problems with tomorrow’s delivery, please let me know and I’ll sort it straight away. Many thanks Julia

Posted 2 days ago

“I paid a premium price for Footjoy golf boots. I had a pair in the past and they were superb. The ones you sold me are are very poor in comparison. They appear to have been made by accountants rather than designers. They are very difficult to clean and worst of all the studs are made of a material so soft they provide little grip and will not last longer than a month or two. As a result I don't believe that I will be buying anything further from the Golf Shop Online.”

Helpful Report

Posted 2 weeks ago

Hi Joe, Thank you for your feedback. We’re sorry to hear that you’re disappointed with the boots. We do want to clarify that this is a product issue rather than a reflection of our service — FootJoy are a separate company, and we don’t manufacture their products. That said, we always aim to provide clear product information and smooth service, and we hope that side of your experience with us was satisfactory. We appreciate your comments and will continue to make sure we support our customers as best we can. Kind regards, Julia The Golf Shop Online Team

Posted 2 weeks ago

“Golf bag not delivered. Driver made out no access to property. He did not arrive here! My property is open driveway with access to front porch. Unfortunately TGSO get the bad rap.”

Helpful Report

Posted 2 weeks ago

Hi Brian We’re really sorry to hear about the delivery issue. That’s not the service we expect from our courier partners. We’ve arranged for another golf bag to be sent out with DPD, and it will be with you tomorrow. Thank you for your patience, and we apologise again for the inconvenience caused. Kind regards, Julia The Golf Shop Online Team

Posted 2 weeks ago

“I am being asked to write a review for merchandise I have yet to receive?”

Helpful Report

Posted 1 month ago

We’re sorry for the prompt review request. Your order was dispatched on the 30th, and we would usually expect delivery within a couple of days. On this occasion, it looks like Royal Mail were a little slower than usual. We can see that your parcel has been delivered today, and we hope everything is okay with your order. Thank you very much for your patience. Best regards,

Posted 1 month ago

“I paid for next day delivery. Didn't arrive for 3 days and i had to collect it from a post office. Have asked you for a refund for the next day delivery and you have not resolved it”

Helpful Report

Posted 1 month ago

We’re very sorry that your order didn’t arrive as expected. We paid for a next day delivery service and are disappointed that this hasn’t happened for you. We’re glad to hear you now have your parcel. As promised, we will process a refund for the next day delivery charge today. Thank you for your patience, and we apologise again for the inconvenience caused. Best regards,

Posted 1 month ago

“Sent to rong address no head cover sent as advertized poor”

Helpful Report

Posted 1 month ago

Thank you for your feedback. I’ve checked your order and can confirm the parcel was delivered to a neighbour as nobody was available at your address at the time of delivery. Regarding the headcover, the product description does state that this putter is supplied without one, but I’m sorry if this wasn’t clear when you placed your order. We appreciate you taking the time to leave a review and will look at how we can make the product details even clearer for future customers.

Posted 1 month ago

“As I write I am still awaiting delivery. DPD have now promised three different dates and have missed all three dates. Even after supposedly upgrading the third delivery to VIP. We’ve had to wait from 8am till 10pm for two days and 8am until 12 today but still not received delivery. Disgusting customer service.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. Sorry to see that your having a problem with the courier, we can see that our customer team has been in contact with you this morning and are now dealing with your delivery. They are working to ensure your order reaches you as soon as possible. Kind regards,

Posted 2 months ago

“Terrible service has taken over 2 weeks and still haven’t gotten my putter communication is poor and was quoted maximum 7 days for deliver feels like a scam”

Helpful Report

Posted 3 months ago

Hi, thank you for taking the time to leave a review. We work tirelessly to deliver the best and fastest possible service, so I apologise that we have let you down on this occasion. While we expect to deliver all our products within 7 working days, every now and then there can be unexpected delays for a variety of reasons, which we endeavour to communicate as clearly and regularly as we can. Due to the anonymous nature of your review, I am unable to look further into this for you at the moment, but if you would like to contact me personally at online@thegolfshoponline.co.uk, I would be more than happy to look into how I can resolve this for you as best as I can. Many thanks, Ben

Posted 3 months ago

“Bought a new set of McGregor vmax irons and played the same day they were delivered(Thurs). I played 1 shot out of the bunker in the 18 holes and the paint came off the bottom of the SW badly. Also after looking at the other clubs the paint had also started to come off just with ball striking. Rang the golf shop the next morning and I sent photos as advised in an email. I got an email back later that day to say the photos were sent to MacGregor. I rang the following as I am not happy with that response as my contract is with the gold shop online and not McGregor. I explained this to the agent and they rebuked this and said they have to delay with McGregor. I should have been offered an immediate exchange or refund but I'm not left in limbo. Avoid this company as after sales are a sham.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and we’re sorry to hear about your experience with the McGregor V-Max irons. We can confirm that we received your initial contact along with the photos, and as part of our standard process, we reached out to McGregor for their advice. This is to ensure we fully understand the issue and avoid sending a replacement that may experience the same problem. We completely understand your frustration and appreciate that your contract is with us. Our intention is not to delay matters but to find the best and most appropriate solution as quickly as possible. We will be in touch with you today to offer a resolution. Thank you for your patience while we work to put this right. Kind regards, The Golf Shop Online Team

Posted 3 months ago

“Ordered next day delivery and has taken 6 days so far with no communication whatsoever.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review, Sorry to see that your order has taken longer than expected, this order was dispatched for you on a next day service and i can see that the courier has had an issue with this. The parcel is now on its way back to us, as soon as it arrives we will cancel and refund your order for you as requested.

Posted 3 months ago

“Product has still Not been delivered despite the delivery original date being Wednesday, DHL said they had a problem so I agreed.agreed another day Fri 18th which they acknowledged, but still no parcel, very frustrating.”

Helpful Report

Posted 4 months ago

Thank you for your review, Apologies for the delay with your parcel, this was dispatched from us on the 14th of July and we have noticed that the courier have been holding this parcel, please do contact us in the future if your parcel is not moving and we can then look into this for you, your parcel is out for delivery today.

Posted 3 months ago

“It did not arrive as promised at the time of purchasing. My son suffered. This is not acceptable!”

Helpful Report

Posted 4 months ago

“I am still waiting for the order to arrive.”

Helpful Report

Posted 5 months ago

Hi Jacalyn, Thank you for your feedback, and I’m very sorry to hear about the delay with your delivery. We dispatched your order on the 11th June, but unfortunately, there have been a few delays on the courier’s side due to depot capacity issues. I completely understand how frustrating this must be, and I sincerely apologise for the inconvenience caused. The good news is that your parcel is out for delivery today and is due to arrive between 17:28 and 18:38. Please don’t hesitate to reach out if there’s anything else we can help with — and thank you for your patience. Best regards, Julia The Golf Shop Online Customer Service Team

Posted 5 months ago

“Unsatisfactory. Ordered size 43 shoes. Size 44 delivered. Wore shoes before realising mistake.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with your order. After checking the details, we can confirm that a size 44 was selected at the time of purchase, and that is the size that was dispatched. We completely understand how easy it is for mistakes like this to happen, and we’re sorry for any inconvenience caused.

Posted 5 months ago

“Beware when purchasing an item, this company allows you to order an item when they don't even have them in stock. website states *free fast delivery* which is a joke as they also state delivery is between 3 and 7 days. with no option to pay for a next day delivery largely because they probably don't even have stock in of the item your buying. won't be using the again.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we're sorry to hear you were disappointed with your experience. Just to clarify, your order was placed on Monday and is leaving us today for delivery tomorrow — well within our quoted delivery timeframe of 3–7 working days. We always aim to dispatch items as quickly as possible, and where stock is available for immediate dispatch, the website will offer a next-day delivery option at checkout. We understand how important clear communication and speedy delivery are, and we're continuously working to improve both. We’re sorry to hear that your expectations weren’t met on this occasion, but we do hope you enjoy your Odyssey chipper. If there’s anything else we can assist with, please don’t hesitate to get in touch. Best regards, The Golf Shop Online Team

Posted 5 months ago

“DPD allegedly tried to deliver, next information was that the parcel would be at the nearest collection point when given code. Few days later, tracked parcel, information given that parcel was heading back to Golf Shop Online. Maybe time to change your delivery company? I live at a UK address with a postcode. I await my refund.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we sincerely apologise for the issue you’ve experienced with the delivery of your parcel. We are truly sorry that DPD did not meet expectations in this instance. It is certainly frustrating to hear that the delivery attempt was not successful and that you were subsequently informed the parcel was being returned to us. Please rest assured, we are investigating this with DPD to understand what went wrong and how we can improve the process. Regarding your refund, as soon as the parcel is returned to us, we will process it immediately. You should see the refund reflected in your account shortly thereafter. We appreciate your patience and understanding, and your feedback is invaluable to us as we strive to improve our service.

Posted 5 months ago

“Payed for next day delivery and didn't get it. 😡”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we’re sorry to hear that you were disappointed with the delivery timing. Just to clarify, our next-day delivery service is based on the next working day. As your order was placed on a Sunday, it was dispatched on Monday for delivery on Tuesday. We completely understand how this might have been confusing, and we apologise for any inconvenience this may have caused. If you have any further questions or need assistance, please feel free to contact us. Kind regards, The Golf Shop Online Team

Posted 5 months ago

“I have not received my order yet. How long does it really take to delivery a dozen golf balls that are widely available everywhere? Status says order received for so many days.”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback, and please accept our sincere apologies for the delay in delivering your order. We completely understand your frustration and appreciate your patience during this time. Your order is expected very soon, and we will ensure it’s dispatched immediately once it arrives in stock. We are currently awaiting a shipment from Taylormade, which should be with us shortly. If you have any questions or need further assistance, please don’t hesitate to get in touch. Kind regards, Julia The Golf Shop Online

Posted 5 months ago

“Ordered next day delivery 2 days before needed and product did not arrive despite this”

Helpful Report

Posted 5 months ago

Thank you for your feedback, and we’re very sorry that your order did not arrive as expected. We understand how frustrating this must have been, especially when you were counting on next-day delivery. We have refunded your £4.99 delivery charge to make up for the inconvenience, and we sincerely apologise for the delay. We strive to offer reliable delivery services, and we will be reviewing this case with our courier to ensure this doesn’t happen again. If there’s anything else we can do to assist or if you have any questions, please don’t hesitate to contact us. Kind Regards Julia The Golf Shop Online

Posted 5 months ago

“Ordered 13 new grips… only 11 were delivered. It is not difficult to count to 13… bag was already split open too Still waiting for the other two to be delivered. Absolute joke…”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback, and we're very sorry for the error with your order. This was simply human error, and not the level of service we aim to provide. As mentioned on the phone, the missing grips were sent out to you today, and they should arrive very shortly. Thanks again for your patience, and we appreciate you bringing this to our attention. Many thanks Julia

Posted 6 months ago

The Golf Shop Online is rated 4.9 based on 7,933 reviews