The Golf Shop Online Reviews

Name: The Golf Shop Online
Address: GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate, Exeter
Rating: 4.86

4.9 Rating 8,298 Reviews

97 %

of reviewers recommend The Golf Shop Online

4.9

Based on 8,298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Phone:

01392 301760

Location:

GSO Warehouse, Cofton Road, Marsh Barton Industrial Estate
Exeter
EX28QW

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The Golf Shop Online 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is 2nd to none.”

Helpful Report

Posted 1 week ago

Hi Rachel, thank you for your feedback. We’re really pleased to hear you feel the service is second to none. Wishing you a good season of golf ahead.

Posted 6 days ago

“The stadry titleist golf towel is top quality.”

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Posted 1 week ago

Hi Barry, thank you for your feedback. We’re glad to hear you’re happy with the quality of the StaDry towel. Wishing you a good season of golf ahead.

Posted 6 days ago

“Fantastic service, arrived before expected delivery date 👍”

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Posted 1 week ago

Hi Stephen, thank you for your feedback. We’re glad your order arrived earlier than expected and that you were happy with the service. Wishing you a good season of golf ahead.

Posted 6 days ago

“Great service, fast safe delivery”

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Posted 1 week ago

Hi Chris, thank you for your feedback. We’re glad you were happy with the service and that your delivery was fast and safe. Wishing you a good season of golf ahead.

Posted 1 week ago

“Excellent price and excellent service.”

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Posted 1 week ago

Hi, thank you for your feedback. We’re glad you were happy with both the price and the service received. Wishing you a good season of golf ahead.

Posted 1 week ago

“A great shop plenty of choice of equipment and accessories the website was great and the order was delivered very quickly and I was kept up to date with the progress of the order and the delivery time I would definitely recommend the golf shop online”

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Posted 1 week ago

Hi Lindsay, thank you for your feedback. We’re glad you found plenty of choice on the website, enjoyed a smooth ordering process, and were happy with the quick delivery updates. We appreciate your recommendation and hope to see you again at TGSO.

Posted 1 week ago

“Very good service and delivery service thank you”

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Posted 1 week ago

Hi Darren, thank you for your feedback. We’re glad you were happy with our service and delivery. Wishing you a good season of golf ahead.

Posted 1 week ago

“Excellent delivery time”

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Posted 1 week ago

Hi Mick, we much appreciate your comments and hope we will be able to see if we can earn 5 Stars next time you shop with us. Enjoy your golf this season.

Posted 1 week ago

“Great choice, super fast reliable delivery.”

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Posted 1 week ago

Hi, thank you for your feedback. We’re glad to hear you’re happy with your choice and that the delivery was fast and reliable. Wishing you a good season of golf ahead.

Posted 1 week ago

“Excellent service. Even during the busy Christmas run up, my order arrived within two days.”

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Posted 1 week ago

Hi, thank you for your feedback. We’re glad to hear your order arrived quickly, even during the busy Christmas period, and that you were happy with the service. Wishing you a good season of golf ahead.

Posted 1 week ago

“Very well packed arrived within a couple of days great service 👍”

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Posted 1 week ago

Hi Mark, thank you for your feedback. We’re glad your order arrived quickly and well packed, and that you were happy with the service. Wishing you a good season of golf ahead.

Posted 1 week ago

“Very quick and simple to order off the site”

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Posted 1 week ago

Hi, thank you for your feedback. We’re glad to hear you found ordering quick and easy. Wishing you a good season of golf ahead.

Posted 1 week ago

“Yet again a first class quality service. Trouser as described and excellent.price will continue to use.”

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Posted 1 week ago

Hi John, thank you for your feedback. We’re glad to hear you’re happy with the trousers and our service, and we appreciate your continued support. Wishing you a good season of golf ahead.

Posted 1 week ago

“Great service - would definitely use again - fast delivery”

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Posted 1 week ago

Hi Angela, thank you for your feedback. We’re glad you were happy with the service and speedy delivery, and we look forward to serving you again. Wishing you a good season of golf ahead.

Posted 1 week ago

“Ordered last minute thinking it would not arrive till after Christmas. Pleasantly surprised to get the gift two days before Christmas. Delivery guy didn’t hang about but arrived and received safely and delighted with the new golf bag.”

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Posted 1 week ago

Hi Richard, thank you for your feedback. We’re glad your gift arrived on time and safely, and that you’re happy with the new golf bag. Wishing you a good season of golf ahead.

Posted 1 week ago

“Brilliant service and quality item”

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Posted 1 week ago

Hi Louis, thank you for your feedback. We’re glad you’re happy with both the service received and the quality of the item. Wishing you a good season of golf ahead.

Posted 1 week ago

“Bought a spider putter as a gift then was told this item was not in stock so agreed to take a different colour, no big deal. Then had a delivery attempted once and found the item was being sent back to the seller(the company said this had happened a few times), when questioned DPD informed me it was due to seller. I sent an email and called golfshop to question this and was told on the phone this was due to DPD and told via email that it was because there was no phone number on the order and therefore no Pin… both of these were completely incorrect. Upon further investigation and calling DPD again I found the name and transaction number of the person/account holder and it was an issue with the Golfshop, not DPD. Another putter was then sent and went to a pickup shop and despite leaving a day to make sure, the item was not there. Golfshop sent out a third putter which was eventually delivered along with a second putter which I am having to stay in to have collected. The resolution to this gift being extremely late, being given false information multiple times and wasting time trying to collect the item was to be told they will look in to the DPD account. I ordered on the 8th and finally revived the item on the 20th. Would not recommend if you need anything quickly.”

Helpful Report

Posted 2 weeks ago

Hi Thank you for your feedback. We’re very sorry for the problems you experienced with this order and for the frustration it caused. As discussed with you on the phone, we have raised these delivery issues directly with our DPD account manager so they can be properly investigated. We appreciate you taking the time to speak with us while this was ongoing. We understand how disappointing this was, especially as the putter was a gift. While there were multiple delivery failures outside of our direct control, we do feel we acted quickly to resolve the situation by arranging replacement shipments to get the putter to you as soon as possible. That said, we fully accept that the overall experience fell well short of what it should have been. We can only apologise again for the delays, the confusion caused, and the inconvenience of the additional collection. Your feedback has been taken seriously and will be used to help prevent this happening again. The Golf Shop Online Team

Posted 1 week ago

“I have been shopping with Golf on Line for 8 years, purchasing a Bushnell, 7 wood Callaway along with an array of amazing items at great prices. All products have been fantastic with the only issue arising over a fault with my Bushnell view finder case. Golf on Line and Stephen in particular, went above and beyond the service level anticipated, to help me out. It is so Great to be able to speak to a real human being in this current age and when they are so knowledgeable and helpful - a rare commodity. Highly recommend this company and personally, would not go anywhere else!”

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Posted 2 weeks ago

Hi Nikki, thank you for your detailed feedback. We’re thrilled to hear you’ve been happy with your purchases over the years and that Stephen was able to help when an issue arose. It’s great to know our service has made such a positive impression. Thank you for your feedback and we hope to see you again at TGSO.

Posted 1 week ago

“Placed an order for some golf gloves, but then realised I’d ordered the wrong size. Emailed customer services, and received a very quick reply saying they didn’t have the size I wanted in stock. Instead, they cancelled the order before dispatching and I received a full refund the next day. So, I never received anything to review, but a company that treats customers like that is a good one in my opinion, and I’ll definitely use them in the future.”

Helpful Report

Posted 3 weeks ago

Hi Lisa, thank you for your feedback. We’re glad our team could help quickly and make the process smooth, even though the item wasn’t available. It’s great to hear you’d shop with us again. We hope to see you again at TGSO.

Posted 3 weeks ago

“Very quick delivery packaged fine”

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Posted 3 weeks ago

Hi, thank you for your feedback. We’re pleased your delivery was quick and arrived well packaged. Wishing you a good season of golf ahead.

Posted 3 weeks ago

The Golf Shop Online is rated 4.9 based on 8,298 reviews