“I ordered a personalised mug, but I was sent one that had not been personalised in accordance with my instructions. This was problematical, but the customer service I received in remedying the mistake could not be faulted. I had the correct mug within a few days.”
“Good range to choose from, easy to order and quick delivey.
Lovely keepsake for our 1st wedding anniversary with interesting facts for our dates. Only small niggle is the frame had a small dent in it, not sure if it was dented when the item was put together or if happened when in the post. Still a good item though.”
“The clock I bought as a diamond anniversary gift was beautifully presented and very well received. I have purchased this gift before and will do so again. One negative on this occasion was the initial order not being received but this was quickly addressed once the company were made aware and a replacement was sent out”
“The three products I bought were well wrapped and promptly delivered. I loved that they were either unusual or could be personalised. They are all gifts for people and I believe they will love them. My only reason for not giving the top mark was price - a little on the high side but worth it for all the other reasons I've given.”
“4* only for the delivery as I had to send several emails as I didn’t receive after the despatched email so they had to resend. However 5* for the product and packaging which exceeded my expectations.”
“I ordered a personalised bottle of wine together with a box of chocs. I received a personalised bottle of wine plus a red rose. After ringing and explaining the fault, this was corrected within 2 days and I received the box of chocs separately. So although the initial order was incorrect it was corrected very quickly and efficiently and I was very pleased with my order and very surprised at the quality of the box it was supplied in.”
“Ordered two personalised engagement mugs but one had wrong names printed. New mugs sent the very next day following a call to customer services. Very nice present.”
