“The recipient was very pleased with the gift. The item was created and delivered on time. The only small issue was you can't see a preview of how it will look before hand and you are limited on the layout. But all in all very good service.”
“Just what l wanted for my hedgehog well made he just needs to settle him self in when he finds it if not we might have to encourage him Fast delivery excellent service.”
“Gift for west end show and dinner from a friend, experience to book has been total nightmare and 'customer service' have not replied to any of my emails and other than driving to their office have no way of making contact. Dont buy this gift for a friend, if you like them !”
“I was very disappointed that the personalised cushion I ordered didn't come in time for me to take to the Golden Wedding Anniversary celebrations of my friends for who I ordered it. The actual cushion itself is fine and as advertised and although I was told in a subsequent email how long it would take, this was not made clear on the website when initially ordering it. It said 2-5 days and didn't make clear that that was just the delivery time and didn't allow for the personalisation process. I would have made a decision to purchase it sooner if I'd realised the total length of time it would take to come. When I emailed to see where it had got to, Yasmin kindly said she would try and expedite it so if she did then it would have taken even longer. You really need to be clearer on how much total time to allow for things to arrive if they're being personalised. Ann Rudland”
“First light box arrived with broken switch which was very obvious and how did quality control miss it?
After contacting customer services they arranged a replacement straight away with the supplier and it arrived 2 days later.”
